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Helan Family & Garden

3.0 star property
Mountain hotel with bar/lounge, near Krupowki Street

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Photo gallery for Helan Family & Garden

Aerial view
Snow and ski sports
Massages
Restaurant
Bar (on property)
Nestled in the mountains, Helan Family & Garden offers a serene retreat with a breakfast buffet, coffee shop, and sauna. Enjoy quality time with family at the children's pool or playground. With free WiFi and tour/ticket assistance, your stay will be both relaxing and convenient.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Airport transfer
  • 24/7 front desk
  • Connecting rooms available
  • Bar
  • Free breakfast
  • Pool

Main amenities (12)

  • Daily housekeeping
  • Free children's club
  • Ski storage
  • Sauna
  • Steam room
  • Children's pool
  • Bar/lounge
  • Room service
  • Coffee shop/cafe
  • Babysitting
  • Business centre
  • Airport shuttle

For families (6)

  • Children stay free
  • Cots/infant beds (surcharge)
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
The current price is NZ$143
includes taxes & fees
30 Mar - 31 Mar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Fridge
TV
  • 14 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Fridge
TV
  • 16 sq m
  • Mountain view
  • Sleeps 3
  • 3 Single Beds

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Fridge
TV
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Fridge
TV
  • 10 sq m
  • Mountain view
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite

Suite | Living area

Suite

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Fridge
TV
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
Fridge
TV
  • 20 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

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About the area

Map
Ul. Stara Pardalowka 6, Zakopane, Lesser Poland, 34-500

What's nearby

  • Nosal Ski Center - 3 min drive - 2.1 km
  • Zakopane Aqua Park - 5 min drive - 2.7 km
  • Krupowki Street - 5 min drive - 3.4 km
  • Gubalowka Market - 7 min drive - 4.9 km
  • Gubałówka - 18 min drive - 9.4 km

Getting around

  • Poprad (TAT-Poprad - Tatry) - 71 min drive
  • Kraków (KRK-John Paul II - Balice) - 94 min drive
  • Zakopane Station - 10 min drive
  • Nowy Targ Station - 26 min drive
  • Tatranska Lomnica Station - 56 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Karczma Burniawa - ‬19 min walk
  • ‪Kraina Smaku - ‬20 min walk
  • ‪Zajazd Furmański - ‬8 min walk
  • ‪Czikago - ‬6 min drive
  • ‪Przy Kominq - ‬4 min drive

About this property

Helan Family & Garden

Featuring a free kids' club, Helan Family & Garden puts you within a 10-minute drive of Krupowki Street. Guests indulge in massages, then grab a bite to eat at the coffee shop/cafe. Other highlights at this Edwardian hotel include a bar/lounge, a sauna and a steam room.

Languages

English, Polish, Russian

At a glance

DONE

Hotel size

    • 41 rooms
    • Arranged over 5 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 5:30 AM
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • Up to 2 children (3 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • Free on-site motorhome/coach/lorry parking
    • Wheelchair-accessible parking on site
DONE

Transfers

    • Airport shuttle on request (available 24 hours a day)*
DONE

Off-site

    • Area shuttle*
DONE

Other information

    • Smoke-free property
    • No stag or hen parties

Property amenities

Food and drink

  • Free buffet breakfast each morning 8 AM–10 AM
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

What to do

  • Bike rentals nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Rafting nearby
  • Skiing lessons nearby
  • Snowboarding nearby

Working away

  • Business centre
  • Meeting room
  • Conference space (1076 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 2010
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fireplace in reception
  • Arcade/games room
  • Sauna
  • Steam room
  • Banquet hall
  • Edwardian architecture

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet

Room amenities

Be entertained

  • 32-inch TV
  • Digital TV channels

Home comfort

  • Heating
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Rollaway/extra bed available
  • Cot/infant bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: PLN 2.00 per person, per night

Optional extras

  • Airport shuttle service is offered for an extra charge of PLN 400 per vehicle (one way)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Cots/infant beds are available for PLN 20.0 per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
This property accepts credit cards and debit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Cashless transactions are available.

Also known as

Helan Hotel
Helan Hotel Zakopane
Helan Family Garden Hotel Zakopane
Helan Family Garden Hotel
Helan Family Garden Zakopane
Helan Family Garden
Helan Family & Garden Hotel
Helan Family & Garden Zakopane
Helan Family & Garden Hotel Zakopane

Frequently asked questions

Does Helan Family & Garden offer free cancellation for a full refund?

Yes, Helan Family & Garden does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Helan Family & Garden?

Yes, there's a children's pool.

Are pets allowed at Helan Family & Garden?

Sorry, pets aren't allowed.

Is parking offered on site at Helan Family & Garden?

Yes, there's free self parking. Free motorhome/bus/lorry parking is available.

Is an airport shuttle service offered by Helan Family & Garden?

Yes, an airport shuttle is available. The charge is PLN 400 per vehicle one way.

What are the check-in and check-out times at Helan Family & Garden?

Check-in start time: 3 PM; check-in end time: 5:30 AM. Check-out time is 11 AM.

What is there to do at Helan Family & Garden and nearby?

During the winter, enjoy nearby recreation such as cross-country skiing and snowboarding, and return when the snow melts for cycling and hiking. Additional recreation nearby includes cave exploring. Enjoy amenities such as a sauna, a steam room and an arcade. Helan Family & Garden also has a picnic area and a garden.

Does Helan Family & Garden have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Helan Family & Garden like?

Helan Family & Garden is a short 9-minute walk from Pardalowka Ski Lift and 15 minutes' walk from Koziniec Ski Lifts.

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Helan Family & Garden Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Perfect, good wellness, super breakfast.
Rudolf, 1-night trip

10/10 Exceptional

All was great. Would be good if the sauna is open in the morning as well.
Michal, 1-night trip

4/10 Fair

Bad smell
The room was stincky as if no one has cleaned it for ages. We complained and a cleaning lady came. But it didn't help. It took one full day for the smell to disappear. Moreover, the furnitures were dirty and broken. How can a hotel offer such a room? And how come they didn't immediately send us for another hotel if they couldn't offer another room? Very very disappointing and very surprised that this hotel is rated very highly.
OFER, 2-night trip

10/10 Exceptional

Donghun, 1-night trip

8/10 Very good

colin, 3-night trip

10/10 Exceptional

Mindenkinek ajánlom! Nagyon szép tiszta, rendkívüli a reggeli, minden hibátlan! Nem nagy a wellneszrész de tökéletes!
Imre, 4-night trip

8/10 Very good

Joonatan, 4-night trip

8/10 Very good

4-night trip

10/10 Exceptional

2-night trip

8/10 Very good

Hotel - ok, droga do hotelu - nie
Hotel zlokalizowany poza centrum, ale niedaleko znajduje się przystanek autobusowy, w okolicy są tez sklepy. Pokoje w porządku, ręczniki wymieniane na prośbę, brak dokładania przyborów kosmetycznych oraz wody podczas pobytu. Śniadania smaczne, różnorodny wybór. W hotelu znajduje się przestrzeń dla dzieci. Parking - przestrzenny, ale dojazd do hotelu tylko dla osób o mocnych nerwach lub mocnym zawieszeniu - dziura na dziurze, nie ma właściwie porządnej drogi.
3-night trip

8/10 Very good

Raymond, 1-night trip

8/10 Very good

Reggeli bőséges, tiszta szoba, wifi nem működik, az ágy keskeny, nagyon puha matraccal.
2-night trip

6/10 Good

très bon accueil ; chambre un peu petite ; j'aimerais que l'on change les serviettes de bain plus souvent ; beau cadre pour les repas ; très bon petit déjeuner ; le manager est très aimable
4-night trip

8/10 Very good

Mittelmäßig
Sauberes Hotel am Rande von Zakopane in ruhiger Umgebung mit großem weitläufigen Wiesengrundstück. Zufahrts-Stichstrasse in katastrophalem Zustand (schmaler Feldweg mit großen Schlaglöchern! Sehr kleines Zimmer, allerdings mit Balkon. P direkt vor dem Hotel. Frühstück überschaubar, Restaurant war für uns nicht in Betrieb, da Busgesellschaft, jedoch genügend Alternativen in der weiteren Umgebung.
Gerhard, 1-night trip

10/10 Exceptional

Idealny hotel istnieje.
Hotel z pięknym widokiem na góry. Wystrój pokoju wspaniały skromny ale bardzo urokliwy, poprostu idealne miejsce nie tylko dla osób podróżujących we dwoje, ale również dla pobytu biznesowego ze wzgledu na spokój i cisze w okolicy. Rodziny z dziećmi również znajdą tu wytchnienie hotel posiada wspaniała sale zabaw dla dzieci i wielki ogród do szaleństwa dla najmłodszych. Z sali restauracyjnej rozpozciera się piekny widok na otaczajace Nas do okoła góry, śniadania przepyszne i urozmaicane menu. Doskonale zlokalizowane 35 minut na piechote do centrum drogą glówna lub jakies 15-20 przez trase widokowa pobliskimi pagórkami. Dosłownie 3 min od hotelu znajduje się sklep czynny do 23 a tuż obok przystanek z którego dojedziemy do centrum za 3 zl w okolo 7-10 minut. Bardzo bardzo polecam. Napewno nie raz tu wrócimy. Podziękowanie dla całego personelu i właścicieli za dbanie o gości i umilanie pobytu ;) pozdrawiam Jakub .
Jakub, 3-night trip

8/10 Very good

Mark, 3-night trip

6/10 Good

Wszystko prawie ok, ale w restauracji klejąca podłoga i brudne naczynia ( najbardziej kubki do kawy/herbaty)- niedomyte. Udostępniono Nam pokój nieposprzątany po poprzednich gościach. Słaby przepływ informacji pomiędzy personelem. Wierzę, że to jedyny taki incydent.
1-night trip

10/10 Exceptional

Agata, 3-night trip

10/10 Exceptional

Családbarát
Szuper szállás, már harmadjára szállunk meg itt. Külön tetszett a gyerekek részére kialakított játszószoba, a 2,5 éves kisfiam imádta.
Éva, 3-night trip

10/10 Exceptional

Udany urlopik.
Bardzo udany pobyt. Cicha okolica i w miare wszedzie blisko.
Marcin, 6-night trip

10/10 Exceptional

Tetiana, 5-night trip

10/10 Exceptional

very good location quiet area good staff good breakfast no room service 😤adding few pictures after room service hoover not being used in 6 nights beding never changed in 6 nights toilet rolls on floor inthe room apart this is all very good
kestutis, 6-night trip

10/10 Exceptional

Quick winter trip
Perfect and cozy hotel for an unbelievably good price. Breakfast was superb, bar prices at really nice. The hotel located approx 35 min walking from the city center. Would go again.
Mark, 1-night trip

10/10 Exceptional

Great!
Beautiful house. Really worth to go! Breakfast is tasty. People helpful and kind. Only pitty thing is that you don't get a new water bottle in the room with the room service.
2-night trip

10/10 Exceptional

Brilliant
Very comfortable place.
Alex, 2-night trip