2/10 Poor
3 March 2024
Horrible hotels.com and my ever worst stay
Hotels.com should take a more active role to ensure reservation is confirmed especially when the booking is done on the same day when staying overnight on the same day.
Worse thing hotels.com can say no refund can be given as it is non refundable and subject to the hotel approval. It was at the very same hotel which I was sitting for one hour and not allowed to go.
Will I get any kind of compensation? Nothing. Nothing to appease me.
Hotels.com is not the only one. I will venture out for some other better agents. I think they are starting to take things for granted, I have been a loyal customer for so many years and this is how I am treated,
Now about the hotel…
1) Aircon not working. Hot
2) towels not given and had to request. Said given when not given
3) No telephone- hotels.com tried to call the management to verify the issue and they cannot go through
4) shower/ water pressure so low, water was trickling down
5) toilet seat broken
Saravanan
Saravanan, 1-night trip
Verified Hotels.com guest review