This is the second time my family has chosen to stay at this hotel as we have previously enjoyed our stay. We enjoyed the breakfast provided, as they had a good spread. The amenities provided were good and sufficient (e.g free drinks available, bicycles etc.)
We especially liked using the bicycles to get around the surrounding area (e.g supermarket, restaurants) which made it very convenient to explore the area. However, during our stay we were disappointed by the service provided by the front desk. They were unfriendly and seemed unapproachable due to their facial expression. Although we understand that there is language barrier. However, they were unhelpful in answering our queries and always said “I don’t know” instead of checking on the internet etc. We had a few unpleasant encounters. For example, we had to go to the hospital and asked the front desk if the hospital opposite our hotel was open and the lady at the front desk just replied “I don’t know”. I think she could have at least googled or use google translate if she didn’t understand us. However, she dismissed us and appeared nonchalant to our query. I also dropped one of my custom hard lenses into the sink and needed someone to open the pipe to retrieve it. When we approached the front desk, a senior staff came up and when he saw it he just said “no” a few times, waved his hands and walked off. I think that’s quite rude and dismissive. My daughter had to go down and ask again and emphasize it was ¥100,000
