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All properties in Tulum, Tulum, Quintana Roo, Mexico

Tulum Inn

3-star hotel in Tulum

  • Free WiFi and free parking

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  • Living Room
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Living Room. Image 1 of 34.
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7.6.Good.
  • Shower needs updating There in NO internet in the ROOM You have to sit outside in the…

    Mar 8, 2020

  • BEST BEDS IN MEXICO! They were the highlight of the hotel!!

    Nov 29, 2019

See all 60 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Guests are provided with free hand sanitizer
  • Free WiFi
  • Free parking
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 22 smoke-free guestrooms
  • Daily housekeeping
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe

For families

  • Television
  • Daily housekeeping
  • Cable TV service
  • LCD TV
  • Free self parking
  • Limited onsite parking

What’s around

  • In Tulum City Center
  • Tulum National Park - 36 min walk
  • Dos Aguas Park - 12 min walk
  • Cenote Crystal - 41 min walk
  • Tulum Mayan Ruins - 3.1 mi / 4.9 km
  • Gran Cenote - 3 mi / 4.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Standard Room (Double)
  • Standard Room (Single)

Location

  • In Tulum City Center
  • Tulum National Park - 36 min walk
  • Dos Aguas Park - 12 min walk

What’s around

Landmarks

  • In Tulum City Center
  • Tulum National Park - 36 min walk
  • Dos Aguas Park - 12 min walk
  • Cenote Crystal - 41 min walk
  • Tulum Mayan Ruins - 3.1 mi / 4.9 km
  • Gran Cenote - 3 mi / 4.9 km
  • Tulum Beach - 3.5 mi / 5.7 km
  • Playa Paraiso - 4.2 mi / 6.8 km
  • Las Palmas Public Beach - 3.9 mi / 6.2 km
  • Tulum Monkey Sanctuary - 4.9 mi / 7.9 km
  • Sian Ka'an Biosphere Reserve - 6.4 mi / 10.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 106 min drive

At a glance

Hotel size

  • This hotel has 22 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 3:00 PM-10:00 PM
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite parking limited

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Coffee/tea in a common area

Things to do

  • Bicycle rentals nearby
  • Scuba diving nearby

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Free newspapers in lobby
  • Luggage storage

Facilities

  • Number of buildings/towers - 2
  • Year Built - 2012
  • Safe-deposit box at front desk
  • Television in common areas

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Be entertained

  • 32-inch LCD TV
  • Cable TV channels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Small print

Also known as

  • Tulum Inn Hotel
  • Hotel Marites Tulum
  • Marites Tulum
  • Tulum Inn Tulum
  • Tulum Inn Hotel Tulum

Policies

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Tulum Inn does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 10:00 PM. Check-out time is noon. Contactless check-out is available.
  • Yes. Nearby restaurants include La Barracuda (4-min walk), Burrito Amor (5-min walk), and Antojitos la Chiapaneca (6-min walk).
  • Have fun with nearby activities like cycling and scuba diving.
7.6.Good.
  • 4.0.Fair

    Basic Services Lacking

    No Wifi in Rooms was really average. Had to go down to reception in a room with no air con. Very average. Also TV's werent working when we arrived there and teh greeting at reception was very pitiful.

    Andrew, 3 night trip with friends, Feb 5, 2019

    Verified Hotels.com guest review

  • 6.0.Good

    Need to be careful pulling out if the hotel. Can be tricky with parking inside. Staff is friendly. Basic motel gets the job done.

    Bob, 7 night trip with friends, Feb 3, 2019

    Verified Expedia guest review

  • 2.0.Poor

    All the walls in the room were covered in mold, the ac leaked constantly, and the shower barely worked. Argued with the staff for 3 hours to get a refund, to which they agreed. When Expedia reached out to them to get permission for a refund they refused them there. The hotel also conveniently had their phone line down for a few days so Expedia couldn’t reach get into contact with them for a while, but internet the internet was working somehow. I know it’s Mexico, but this whole experience was incredibly shady and disappointing. I wouldn’t even consider staying here again if my entire trip was paid for. Tulum overall was fantastic though. Had a wonderful trip and met many wonderful people despite this place.

    Jacques, 6 night trip with friends, Feb 2, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Was very nice and clean..secure parking...only problem was no internet..when asked about this they kept saying 20min..otherwise great

    1 night trip with friends, Jan 31, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Exceeded expectations

    Really nice and clean room. It had extra touches, like towel origami. The staff was helpful, even in early morning hours. Good ac, nice Wi-Fi , and right off main highway. For the price, was surprised how nice room was.

    2 night family trip, Nov 17, 2018

    Verified Hotels.com guest review

  • 4.0.Fair

    Check in process was a joke. Staff did not ask for ID to verify if I was indeed the person who made the reservation. BED BUG on window shade. Bed sheets had stains. There was no security and staff was not on guard. Anyone from outside could easily walk in

    7 night trip, Aug 10, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    Really good place to stay in downtown Tulum. Staffs are really kind and generous!

    2 night trip, Aug 8, 2018

    Verified Expedia guest review

  • 8.0.Very good

    Really only 2 complaints, sometimes you had hot water, sometimes you didnt. Second, shower drain doesn't drain well.

    7 night trip, Jul 17, 2018

    Verified Expedia guest review

  • 10.0.Exceptional

    todo muy bien, excepto el tema de facturación, la cual en el hotel me dijeron que la factura la tengo que solicitar a ustedes, por lo que les solicito su amable apoyo en dicho tema.

    Victor, 1 night business trip, Jan 22, 2020

    Verified Hotels.com guest review

  • 8.0.Very good

    Situé juste assez loin de l'animation bruyante du centre. Les chambres sont simples, mais spacieuses. Le Wi-Fi fonctionne très mal et cela ne gêne absolument pas le propriétaire qui blâme le fournisseur.

    JeanPhilippe, 5 night trip, Jan 20, 2020

    Verified Expedia guest review

See all 60 reviews