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Mai Charming Hotel & Spa

3.5 star property
Central hotel with restaurant, connected to a shopping centre, near Hoan Kiem Lake

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mai Charming Hotel & Spa

Reception
Deluxe Twin Room
Classic Double Room
View from property
Family Penthouse, 2 Queen Beds, City View | View from room

Reviews

8.2 out of 10

Very good

Popular amenities

  • Childcare
    Childcare
  • Airport transfer
    Airport transfer
  • Spa
    Spa
  • Non-smoking
    Non-smoking
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurants
  • Spa services
  • Massage/treatment rooms
  • Babysitting
  • Business centre
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Corner/local shop
Feel at home
  • Children stay free
  • Babysitting services
  • Fridge
  • Private bathroom
  • Television
  • Terrace

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Family Penthouse, 2 Queen Beds, City View

Family Penthouse, 2 Queen Beds, City View

Family Penthouse, 2 Queen Beds, City View

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Private bathroom
Hairdryer
Microwave
Electric kettle
  • 39.7 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Private bathroom
Hairdryer
Microwave
Electric kettle
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Executive Double Room, City View

Executive Double Room, City View

Executive Double Room, City View

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Private bathroom
Hairdryer
Microwave
Electric kettle
  • 20.0 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

Highlights

Soundproofed
Air conditioning
Fridge
LCD TV
Private bathroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Map
29 Hang Bong street, Hoan Kiem dist, Hanoi, 10000

What's nearby

  • St. Joseph's Cathedral of Hanoi - 4 min walk - 0.4 km
  • Hoan Kiem Lake - 6 min walk - 0.5 km
  • Hanoi Old Town Night Market - 6 min walk - 0.6 km
  • Quan Chuong Gate - 13 min walk - 1.2 km
  • Hanoi Opera House - 17 min walk - 1.5 km

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 23 min drive
  • Hanoi Long Bien Station - 7 min drive
  • Hanoi Giap Bat Station - 7 min drive
  • Hanoi Railway Station - 15 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Mỳ Phố - ‬1 min walk
  • ‪Blackbird Coffee - ‬2 min walk
  • ‪Chất Coffee & Drinks - ‬1 min walk
  • ‪Hanoi Garden Restaurant - ‬1 min walk
  • ‪Tung's Kitchen - ‬1 min walk

About this property

Mai Charming Hotel & Spa

Mai Charming Hotel & Spa puts you in a great location, within a short 10-minute walk of St. Joseph's Cathedral of Hanoi and Hoan Kiem Lake. You can indulge in massages, facials or manicures and pedicures, and grab a bite to eat at Mai Charming, which serves local cuisine and is open for breakfast. Also, Hanoi Old Town Night Market and Thang Long Water Puppet Theatre are within a short 10-minute walk.

Languages

Chinese (Mandarin), English, French, Vietnamese

At a glance

Hotel size

  • 28 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (5 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • No on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant

Travelling with children

  • Children stay for free (see details)
  • Babysitting services
  • Local/corner shop

What to do

  • Shopping

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2013
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Lift
  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • 23-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers

Sleep well

  • Soundproofed rooms

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include facials, body treatments and manicures and pedicures.

Dining

Mai Charming – This restaurant specialises in local cuisine and only serves breakfast.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 18 per vehicle (one way)

Policies

This property accepts credit cards.

Also known as

Mai Charming
Mai Charming Boutique
Mai Charming Boutique Hanoi
Mai Charming Boutique Hotel
Mai Charming Boutique Hotel Hanoi
Mai Charming Hotel Hanoi
Mai Charming Hotel
Mai Charming Hanoi
Mai Charming Hotel & Spa Hotel
Mai Charming Hotel & Spa Hanoi
Mai Charming Hotel & Spa Hotel Hanoi

Frequently asked questions

Does Mai Charming Hotel & Spa offer free cancellation for a full refund?
Yes, Mai Charming Hotel & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mai Charming Hotel & Spa?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Mai Charming Hotel & Spa?
Sorry, there's no on-site parking at Mai Charming Hotel & Spa.
Is an airport shuttle service offered by Mai Charming Hotel & Spa?
Yes, an airport shuttle is available. The charge is USD 18 per vehicle one way.
What are the check-in and check-out times at Mai Charming Hotel & Spa?
You can check in starting at 2 PM. Check-out time is noon.
What is there to do at Mai Charming Hotel & Spa and nearby?
Mai Charming Hotel & Spa has spa services.
Are there restaurants at or near Mai Charming Hotel & Spa?
Yes, Mai Charming offers local cuisine.
What's the area around Mai Charming Hotel & Spa like?
Mai Charming Hotel & Spa is in Old Quarter, a short 6-minute walk from Hoan Kiem Lake and 4 minutes' walk from St. Joseph's Cathedral of Hanoi.

Mai Charming Hotel & Spa Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Good

3rd time for stay here, location is very good but breakfast need to improve.
3-night trip
Verified Expedia guest review

6/10 Good

Very good location
It's in good location around Old quarter but very small room without window. And mostly old.. Anyway I had been staying with relax.
HYUNMIN, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review

8/10 Very good

This Hotel is very Central in Hoan Kiem area, with a Nice Dialy Breadfast at Level-7 which can view outside scenery!!
ONG, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mai Charming Stay
Staff were friendly and helpful , attentive to my needs. Two thumbs up!
Steven, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

10/10 Exceptional

Overall stay was nice!
Strategic location to city and other attraction but not spacious.
Jaggy, 2-night trip
Verified Expedia guest review

6/10 Good

On 2 different days there was a roach in the sink. The room had a window but the walk directly outside of it blocked natural light. But I did have lots of light coming into my room @ night time from the hallway both through the fan & the cracks in the door seal (loose term).
3-night trip
Verified Expedia guest review

8/10 Very good

George J, 1-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Convineant hotel to staying
I book hotel for three night but I stayed two nights only. Staff very good & always try to help. During our stays that restaurant breakfast was very good ,balanced. Finally I should thanks them for wonderful services. It's worth what I paid. Diffinetly I will stay again if wisits in Hanoi. Regards, Ajith
Verified Hotels.com guest review

10/10 Exceptional

Great location and best services
I and my sister have been for 6 days and 5 nights in Hanoi and Sapa. The staff at Mai Charming Hotel and Spa here took the best place of services. First start at offering us the most valuable tour in the best price. Took caring of our luggages and offering a nice comfort for us to take a shower even the day we didn't stay at their hotel. Full service of picking us from airport to hotel and hotel to the railway station. With the ticketing services. Staying at the hotel has been so nice. Vary and delicious breakfast are included with the affordable price. The room and stuff were clean and neat. Things were safe and sound here. The last thing was the best touring guide service. The staff was so nice. They never let you go out if you have no idea to travel. They are professional local tour guides. With their recommended attractions, local foods, ice cream, and coffee. You never be bored.
Verified Expedia guest review

2/10 Poor

JERRY FRONT DESK GUY SCAMMED US! DO NOT STAY HERE
In our 4 month trip across southeast asia this hotel was by far the worst experience we had! Jerry the man working the front desk scammed us. We booked a flight with him through the hotel departing from our next destination and when we got to the airport he never booked our ticket gave us some made up confirmation email. when we called the hotel to get our money back he went back and forth saying he would refund me my money 1 month later and i can't get a hold of him and i never got our $275 USD back. BE WARE OF JERRY HE WILL SCAM YOU! other than that the hotel was nothing special plenty of other hotels in the area for the same price and better quality.
Verified Orbitz guest review

8/10 Very good

Mr David Vietnam trip
Nice. New hotel walking distance to lake and old quarter, good breakfast
Verified Expedia guest review

10/10 Exceptional

great service
excellent service and professional.
Verified Hotels.com guest review

8/10 Very good

The staff here is lovely & location is perfect!
The staff here is so welcoming and helpful, and the location can't be beat. The rooms are clean and comfortable enough.
Verified Expedia guest review

6/10 Good

Room was smaller than what i saw in picture
1. Room is not same to the picture 2. Manager said to me that they have a gift for my girlfriend's birthday but nothing come
Verified Expedia guest review

10/10 Exceptional

Definitely I will stay again in this hotel
I stayed at Mai charming hotel for a week. I have nothing to complain. Room was nice. Staffs are friendly and helpful. They are there for any need. I came back very late at 1am due to my other day trip and people were still there to open door and let me in. When my mobile phone did not work out, they let me use their phone without any charge. Breakfast was served with both Asian and Western styles. You can enjoy breakfast from top floor with night views streets. Jack - the manager was so friendly and he took care of every guest with warmest welcome. An extra nice thing the hotel offer is the excellent massage service with reasonable price. I would say you cannot go wrong to decide staying in Mai hotel.
Verified Hotels.com guest review

6/10 Good

Good hotel close to Old quater
The hotel is well accessible by bus number 86 from the airport, which has a stop at the Opera house. From the stop walk slow walking is about 25 minutes. The hotel has well-equipped rooms. Beware of most rooms don't have Windows! It is located close to the tourist attractions. Unfortunately, on a noisy street, and the noise from the street is heard in the room. Breakfast is good and the food is varied.
Verified Expedia guest review

2/10 Poor

Horrible hotel
We booked into the classic room...it was horrible! We had a cockroach in our bathroom, the bed was as hard as the floor, our room (the whole 4th floor) smelt like sewage as it was coming out of the bathroom drains. They had tried to disguise the smell with a air freshener but it did nothing. When you took a shower it leaked all over the bathroom floor, so you were walking around in a puddle the whole time. There is no natural light in any of the rooms- because there are two buildings on either side of the hotel, unless you stay in a front facing room, there are no windows. The room was ridiculously small, we could only get on to the bed from one side, there's no space to put your luggage. There is also construction on next door building a new hotel, and they work crazy hours, so don't expect to get any sleep. After our first night we did chat to the hotel manager and he up graded us to a slightly larger room, otherwise we were ready to walk out and go to another hotel. We booked into a few tour through the hotel, MUCH more expensive than what you could get outside the hotel. Do not book tours through the hotel. Breakfast buffet was always empty, even at 7am. There was no breakfast really, so we ended having to get it outside all mornings. I wouldn't risk it, you really do get what you pay for. This is the capital of Vietnam, there are thousands of hotels here. Find another hotel and don't let this place ruin your holiday.
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

8/10 Very good

Best Staff Ever....A Work in Progress
The staff is what makes this hotel the best. They are updating the rooms and beds now. They need softer beds, new carpet in the hallways, and attention to paint and caulking and trims. Very Noisy at night but that is what happens in the center of the city. The nicest staff upstairs for a good breakfast. Would stay there again because of the staff. Construction starts at 7am and the honking stops late. Great for backpackers and the young. LOVE the people there
Verified Hotels.com guest review

8/10 Very good

Friendly and kind staff
Verified Hotels.com guest review

10/10 Exceptional

Never had it this good for the price i paid
Hotel staff is very attentive to your needs and you can tell they are genuinely eager to serve. Rooms are not the most updated, nor new but the size is really good. Breakfast is very very local, very good spread, and at the roof top, bright and great view. For the money i paid, it is more than a steal. It is my second stay in as many weeks, and will go back again for sure.
Verified Hotels.com guest review

8/10 Very good

Mood value for the money
The room was s little bit small but the staff was great and willing to help
Verified Orbitz guest review

10/10 Exceptional

Excellent hotel
Excellent hotel with great service. When I go back to Hanoi I will definitely book this hotel again.
Verified Hotels.com guest review