Likes:
I was particularly enamored with the property's prime location and the grandeur of its lobby area, accentuated by a magnificent chandelier. The rooms boasted ample space and featured exceptionally comfortable beds, ensuring a restful stay. Additionally, the breakfast offerings provided a satisfying array of options, while the café presented a commendable menu, including enticing brunch and snack selections.
Dislikes:
Regrettably, my experience was marred by the demeanor of the front desk/reception staff, notably the male attendant on the afternoon of February 25th. Upon our arrival, fatigued from an overnight flight, I simply requested a glass of water. Rather than extending a gesture of hospitality, I was directed to purchase a bottled water from the onsite café, a gesture I found disconcerting for a reputed 5-star establishment, especially considering that complimentary water is typically provided in guest rooms.
Later that day, as we prepared for our excursions, I observed other guests being offered refreshing rose water drinks upon check-in. This discrepancy in treatment left me perplexed and somewhat dismayed, as I questioned why such a disparity in guest experience existed, and why we were not afforded the same courtesy.
Comparative Experience:
Having frequented numerous Hilton properties in the past, each of which consistently met and even exceeded my expectations, this particular establishment unfortunately fell short of the esteemed standards I have come to