4/10 Fair
30 November 2024
Stay somewhere else
Came into the hotel to noone behind the desk. I waited for a few moments ts and noticed a phone that instructed to call for assistance-so I called the front desk from the front desk. Phone rang and guy answered asking what I needed-he came up after several minutes. Room was FREEZING when I came in. I asked the front desk guy if something was wrong and he laughed at me and said it was only 18 degrees outside so it would take some time for the room to warm because there was nothing in. It was too cold to sit in our room so we had to leave and come back after several hours. The hot tub was out of service which was a disappointment. The water did not warm up during shower. The front desk guy just blew me off and was rude.
Amanda
Amanda, 1-night family trip
Verified Hotels.com guest review