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Gem Premier Hotel & Spa

Luxury hotel with full-service spa, connected to the convention center, near Hang Gai Street

  • Free WiFi
From
NZ$197

Image gallery

  • Hotel Bar
  • Hotel Bar
  • Presidential Suite with Balcony, 1 King bed, Church View - Living Room
  • Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View  - Living Room
  • Hotel Bar
Hotel Bar. Image 1 of 48.
1 / 48Hotel Bar
54 Ngo Huyen Street, Old Quarter, Hanoi, 110210, Vietnam
7.8.Good.
  • Do not stay here. These people are dishonest and quite frankly I felt in danger. After…

    Apr 19, 2019

  • Booked into gem and when arrived said the hotel was fully booked and moved us to a lower…

    Dec 20, 2019

See all 135 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Walkable
Quiet
Safe
Shopping
  • Free WiFi
  • Parking available
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 50 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Fitness center
  • Valet parking

For families

  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Separate bedroom
  • Separate dining area

What’s around

  • In Hoan Kiem
  • Hoan Kiem Lake - 8 min walk
  • Thang Long Water Puppet Theatre - 11 min walk
  • Hanoi Opera House - 16 min walk
  • Ho Chi Minh Mausoleum - 25 min walk
  • Hoa Lo Prison Museum - 9 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Junior Suite
  • Senior Suite, City View
  • Executive Suite, 1 King Bed with Sofa bed, City View
  • Family Junior Suite, 1 queen bed, 1 single bed, City View
  • Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View
  • Presidential Suite with Balcony, 1 King bed, Church View

Location

54 Ngo Huyen Street, Old Quarter, Hanoi, 110210, Vietnam
  • In Hoan Kiem
  • Hoan Kiem Lake - 8 min walk
  • Thang Long Water Puppet Theatre - 11 min walk

What’s around

Landmarks

  • In Hoan Kiem
  • Hoan Kiem Lake - 8 min walk
  • Thang Long Water Puppet Theatre - 11 min walk
  • Hanoi Opera House - 16 min walk
  • Ho Chi Minh Mausoleum - 25 min walk
  • Hoa Lo Prison Museum - 9 min walk
  • Ngoc Son Temple - 12 min walk
  • Dong Xuan Market - 15 min walk
  • Temple of Literature - 21 min walk
  • Hang Gai Street - 5 min walk

Getting around

  • Noi Bai Intl. Airport (HAN) - 24 min drive
  • Hanoi Railway Station - 16 min walk
  • Hanoi Long Bien Station - 18 min walk
  • Hanoi Giap Bat Station - 7 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Ferry terminal shuttle
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Ski shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 50 rooms
  • This hotel is arranged over 10 floors

Arriving/leaving

  • Check-in time 2:00 PM-5:30 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle*
  • Train station pick-up*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Parking

  • Onsite valet parking (VND 120000 per day)
  • Onsite RV/bus/truck parking (fees apply)
  • Onsite parking limited
  • Height restrictions apply for onsite parking
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area

Things to do

  • Beach shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Ecotours nearby

Working away

  • Business center
  • One meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2016
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Terrace
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • English
  • Vietnamese

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Pillow menu
  • Down comforter
  • Soundproofed rooms

Things to enjoy

  • In-room massage available
  • Individually decorated
  • Separate dining area
  • Number of living rooms

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LED TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Âu Cơ Beauty Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily.

Dining

Au Co Mother restaurant - Overlooking the garden, this restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Open 24 hours. Reservations are required.

Small print

Also known as

  • Gem Premier Hotel Hanoi
  • Hanoi Gem Boutique Hotel
  • Gem Premier Hotel & Spa Hotel
  • Gem Premier Hotel & Spa Hanoi
  • Gem Premier Hotel & Spa Hotel Hanoi
  • Gem Premier Hotel
  • Hanoi Gem Boutique
  • Gem Boutique Hotel Hanoi
  • Gem Boutique Hanoi
  • Gem Premier Hanoi
  • Gem Premier
  • Gem Boutique Hotel
  • Gem Premier Hotel Spa

Optional extras

Credit card charges are subject to an extra charge of 3 percent

Early check-in can be arranged for an extra charge of VND 599000 (subject to availability)

Late check-out can be arranged for an extra charge of VND 599000 (subject to availability)

Valet parking costs VND 120000 per day

RV/bus/truck parking is available for an extra charge

Rollaway beds are available for VND 470000 per day

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge

Area shuttle service to the beach, shopping center, ski area, and theme park is offered for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Staff at the property wear personal protective equipment and guests are provided with hand sanitizer.

Transfers via airport shuttle are required and must be arranged at least 24 hours before travel by contacting the property at the number on the booking confirmation.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Christmas Eve (24 December) Gala Dinner per adult: VND 577000
  • Christmas Eve (24 December) Gala Dinner per child: VND 37700 (up to 6 years old)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Gem Premier Hotel & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs VND 120000 per day. Parking spots may be limited. RV/bus/truck parking is available.
  • Sorry, pets aren't allowed.
  • You can check in from 2:00 PM - 5:30 AM. There's a charge of VND 599000 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of VND 599000 (subject to availability). Express check-in and check-out are available.
  • Yes, Au Co Mother restaurant offers Vietnamese cuisine and garden views. Nearby restaurants include Al Frescos (3-min walk), Mediterraneo (3-min walk), and Café Runam (3-min walk).
  • Yes, an airport shuttle is available.
  • Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and make the most of other amenities like a fitness center.
7.8.Good.
  • 2.0.Poor

    THIS HOTEL IS A DISGRACE....whomever took the pictures deserves some award. Arriving at the hotel the staff seemed pleasant and semi efficient. After we checked in we were lead to our room, I immediately noticed how dirty the hotel was and how the walls were crumbling. We were taken into a room that at superficial glance looked ok but then the surroundings sunk in. Dirt on the walls, dirt on the floors, bed as hard as a rock. The linen smelt and looked like they had used the same linen since the 80’s. The toilet was leaking on the floor. We wanted a drink so went to reception and asked them how to get to the roof top bar (that they use as the primary picture when advertising) only to be told that it was no longer there. We asked them to the fix the toilet and went out. On our return they said it was fixed but when we got back it was still leaking all over the floor. I picked up a towel to soak up the water and the towels smelt as if they had been washed in a cigarette factory

    Hayden, 4 night trip, Dec 19, 2019

    Verified Hotels.com guest review

  • 2.0.Poor

    SCAM.. photo by hotel.com is trap..refer review

    They are cheaters. Unfortunately i read review after I trapped. They have done same with many customer. You will book for GEM suite room but after you check in they will ask you to go 20 Mtr away in another old building with full off smell and dirty even not worth $20. Hotel.com team looks also involved. I made 2 time call each time 20 min over international roaming but no use..I spent another $100 on roaming call to singapore. Nightmare..

    Anil kumar, 1 night business trip, Sep 27, 2019

    Verified Hotels.com guest review

  • 8.0.Very good

    Was assigned to stay in their sister hotel

    Check-in counter is at the next door hotel. Staffs are very friendly but unfortunately I was assigned to stay in another hotel along the main street named The Art Classic Hotel, as there are no available room at Gem Premier. I was given a room on top floor. The breakfast is very simple and not much choices.

    Chun Wui, 1 night romance trip, Aug 16, 2019

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Lovely boutique hotel with best services . All staff were amazing, so welcoming and helpful,

    2 night trip with friends, Jun 17, 2019

    Verified Expedia guest review

  • 6.0.Good

    The facility is older than I expected. The room I stayed in have some furnitures that are very worn out. Towels and pillows can be updated.

    1 night trip, May 17, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Was here 3 years ago so was looking forward to stay in their new wing but no luck this time round. Rooms are clean and tidy but the hardware like aircon, tv, fridge,toilet seriously in need of servicing or replacement. Only positive comment for the ever friendly ,helpful(Jenny) and honest staff(oops forgotten her name sweet looking specky girl) that made up for the negative comment. Upon checking out, I left my mobile phone at the lobby and she ran to the main road just in time to return me the phone before the taxi drove off. :)Appreciated !

    DanneyLeow, 2 night family trip, May 17, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    It’s been a wonderful holiday and fabulous hotel to stay in. We spent two nights in this hotel and we like it so much. Love the room, we had a big room with a small private balcony and the bath tub is so nice.. Peoples in the hotel are extremely friendly and nice and they arranged our Honey Package. Tom was amazing responding to emails and any changes we thought about. I must add that we actually only booked about 4 weeks before the trip! He quickly replied with a suggested Itinerary (with what we had asked to do & what she suggested) which worked out perfectly! We went to Ha Giang..Hoi An...Hue... Saigon...a 7 night Mekong river cruise on "The Jahan"....Siem Reap (20days). All transfers, hotels, tours, drivers & guides were excellent. The cruise was truly amazing & would highly recommend it.

    1 night trip with friends, Apr 27, 2019

    Verified Expedia guest review

  • 8.0.Very good

    Overall, the hotel was in an amazing location and the staff were extremely helpful. We got upgraded on our arrival (it really wasn’t much of an upgrade). They must have JUST finished painting because it smells very strongly of paint. This improved when the AC was on but appeared again when it was off. We stayed a total of 3 nights and on the last two days, our room smelled VERY strongly of sewer. Otherwise, the hotel is very clean! Hot water and AC worked great. The staff was fabulous. Breakfast was also really great. Bed was somewhat firm but that’s to be expected of Asian countries. Aside from the smells, everything was great!

    Ali, 3 night romance trip, Apr 24, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Servizio Ottimo si trova vicino al centro della città . personale ottimo la receptionist Jenny fantastica.... Di sera la città e fantastica e l hotel e proprio nel centro. Lo consigliamo vivamente..tutto il personale ti aiuta e cerca di soddisfare i tuoi desideri..

    Nimish, 4 night family trip, Apr 19, 2019

    Verified Expedia guest review

  • 10.0.Exceptional

    Vilken underbar personal alla var glada och hjälpsamma ett extra plus till Jenny hon hjälpte till med allt från information till problem med laptopen på rummet. Rummet var rymligt likaså badrummet, sköna sängar och bra städning. Restaurangen ok frukosten hade allt att önska och de odlade egna grönsaker i köksträdgården. Massagen den bästa vi fick i Vietnam. Läget var lugnt och bra mellan stranden och stan. Cyklar lånades ut gratis och 5 min till stan.

    2 night family trip, Apr 19, 2019

    Verified Expedia guest review

See all 135 reviews