We stayed at three hotels during our trip, and unfortunately, this was the most expensive and the most disappointing.
It’s marketed as a luxury experience, and that’s what we paid for — but it didn’t deliver. The room was basic, and aside from the location, there was really nothing luxurious about the stay.
Customer service was lacking — staff were either unavailable or unfriendly when we needed help. At no point did we feel welcome.
When you pay this kind of price, you expect to be looked after. Sadly, that just wasn’t our experience.