Apparently, because we booked through Expedia, they would not upgrade our rooms to be closer to the pool. Instead, we were on the backside of the building, and the carpets in the hallway were absolutely filthy, with stains all over. The rooms were very basic and after seeing the hallway, we were not feeling real good about how clean the rooms were, although they were ok. The TV did not work in our room, And the shade came down from the top, so we could not look outside unless we opened the entire shade over the patio door. I will say the people that worked there were all very friendly and tried to be accommodating.