At Grupotel Cinco Plazas, near Puerto del Carmen Beach and Pocillos Beach, enjoy a fun-filled getaway with 3 outdoor pools and a children's pool. Relax by the poolside bar or indulge in meals at the on-site restaurant, while staying connected with free in-room WiFi. Guests rave about the helpful staff.
Reviews
8.48.4 out of 10
Very good
Popular amenities
Bar
24/7 front desk
Parking available
Pool
Non-smoking
Laundry facilities
Main amenities (12)
230 smoke-free apartments
Housekeeping once per stay
Near the beach
Restaurants and 2 bars/lounges
3 outdoor pools
Children's pool
Pool bar
24-hour front desk
Air conditioning
Front desk safe
Snack bar/deli
ATM/banking services
Feel at home (6)
Children's pool
Playground on-site
Kitchenette
Private bathroom
Laundry facilities
Coffee/tea maker
The current price is NZ$339
NZ$339
includes taxes & fees
13 Mar - 14 Mar
Room options
Available filters for rooms
Showing 15 of 15 rooms
View all photos for Apartment, 1 Bedroom (2 Adults + 2 Children), Balcony or Terrace
Grupotel Cinco Plazas puts you within a 10-minute drive of Pocillos Beach and Puerto del Carmen Beach. After taking a dip in one of the 3 outdoor pools, you can grab a bite to eat at the restaurant or unwind with a drink at one of the 2 bars/lounges. A poolside bar and a children's pool are offered, and in-room conveniences include fridges and microwaves. Fellow travellers love the helpful staff.
Languages
English, Spanish
At a glance
Property size
230 apartments
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No on-site parking
Free off-site parking nearby
Other information
Smoke-free property
Property amenities
Beach
Near the beach
Pool/Spa
3 outdoor pools
Internet
Free WiFi
Parking and transport
No on-site parking available
Free off-site parking
Family friendly
Children's pool
Playground
Kitchenette
Fridge
Stovetop
Microwave
Electric kettle
Cookware/dishes/utensils
Coffee/tea maker
Dining
1 restaurant
2 bars/lounges and 1 poolside bar
Snack bar/deli
Bedrooms
Bed sheets provided
Bathrooms
Bath or shower
Towels provided
Entertainment
Flat-screen TV with digital service
Laundry
Laundry facilities
Comfort
Air conditioning
Pets
No pets allowed
Suitability/Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Grab bar near toilet
Low-height worktop and sink
Wheelchair-accessible (with limits)
Smoke-free property
Services and conveniences
Tour/ticket assistance
Limited housekeeping
Phone
Safe at front desk
Safe (surcharge)
24-hour front desk
ATM/banking services
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector installed (host has indicated that there is a smoke detector on the property)
Fire extinguisher
General
230 rooms
Special features
Dining
On-site venue – This restaurant serves breakfast, lunch and dinner.
Awards and affiliations
Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Optional extras
Safes in guest rooms can be used for an extra charge
Policies
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated that there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, Diners Club
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
This property is professionally cleaned.
Also known as
Cinco Plazas Hotel PUERTO DEL CARMEN
Cinco Plazas Hotel
Cinco Plazas PUERTO DEL CARMEN
Apartamentos Cinco Plazas Apartment Tias
Cinco Plazas Apartment PUERTO DEL CARMEN
Cinco Plazas Apartment
Apartamentos Cinco Plazas Tias
Apartamentos Cinco Plazas Tia
Frequently asked questions
Does Grupotel Cinco Plazas offer free cancellation for a full refund?
Yes, Grupotel Cinco Plazas does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Grupotel Cinco Plazas?
Yes, there are 3 outdoor pools and a children's pool.
Are pets allowed at Grupotel Cinco Plazas?
Sorry, pets aren't allowed.
Is parking offered on site at Grupotel Cinco Plazas?
No, unfortunately, but there's free parking nearby.
What are the check-in and check-out times at Grupotel Cinco Plazas?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM.
What is there to do at Grupotel Cinco Plazas and nearby?
Grupotel Cinco Plazas has 3 outdoor pools and 2 bars.
Are there restaurants at or near Grupotel Cinco Plazas?
Yes, there's an on-site restaurant.
Does Grupotel Cinco Plazas have a kitchen or kitchenette?
Yes, there is a kitchenette, which also includes a stovetop, a fridge and a microwave.
What's the area around Grupotel Cinco Plazas like?
Grupotel Cinco Plazas is a short 4-minute walk from Puerto del Carmen Beach and 17 minutes' walk from Pocillos Beach.
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Grupotel Cinco Plazas Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
8.4/10
Staff & service
8.4/10
Amenities
8.0/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Exceptional
17 February 2025
Great hotel
We had a fantastic stay staff couldn’t have been more friendly. Our apartment was cleaned every day. There was a washing machine that included washing powder in the charge. Reception was great on arrival so we will definitely be back. Thank you for a lovely stay
Kelly
Kelly, 14-night trip
8/10 Very good
26 January 2025
Was ok but food so so bad
Chris
Chris, 14-night trip
4/10 Fair
27 February 2025
Somewhere to lay your head.
Complex is fairly big but needs a lot of love to fix the really tired facilities/rooms.
Bathroom was broken to bits. Have a shower and the toilet would get soaked. See pic.
Pool area is not managed properly as around 70% of sunbeds were reserved with no one on them for hours and hours. So many people couldn’t get any sunbeds.
Good check in and friendly staff.
Verified traveller
3-night trip
10/10 Exceptional
24 April 2024
Excellent place
Damian
Damian, 3-night trip
8/10 Very good
3 July 2024
Great location
Amazing apartments, very spacious. The location is amazing, just around the corner from all the bars and restaurants. I would definitely book again.
catrina
catrina, 3-night trip
10/10 Exceptional
16 November 2024
Excellent stay
Solo last minute trip. Everything was excellent room . Staff. Cleanliness. Pool entertainment. Location. If you are thinking about booking this hotel. Do it. Its faultless x
Sue smith
Susan
Susan, 7-night trip
10/10 Exceptional
21 February 2024
Very convenient and lovely staff
Nichola
Nichola, 4-night trip
6/10 Good
1 February 2024
Nice hotel with nice staff
Paula
Paula, 7-night trip
8/10 Very good
18 July 2023
Family holiday stay
Good hotel good location
David
David, 9-night trip
6/10 Good
31 January 2024
Good location
Accommodation suitable for what was needed - good location
Paula
Paula, 7-night trip
10/10 Exceptional
30 December 2023
Stayed here four times now and always fantastic. Really nice and clean with modern feel. Great location.
Joanna
Joanna, 2-night trip
8/10 Very good
23 November 2022
Great location
Clean rooms and helpful staff. Good place to stay for a cheap getaway. Great location near main strip and beach.
Katrina
Katrina, 7-night trip
6/10 Good
25 October 2024
Ok
Apartment was clean and spacious.
Had everything that was needed.
Bed was very uncomfortable.
Walls too thin, can hear everything said/done in adjoining apartment
Brendan
Brendan, 7-night trip
10/10 Exceptional
24 November 2023
Lovely clean spacious apartment in a good location. Very helpful friendly staff.
Diane
Diane, 8-night trip
6/10 Good
3 October 2024
Didn't really like the surroundings .... limited
Perry
Perry, 3-night trip
10/10 Exceptional
6 January 2023
Great hotel
Simply couldn’t fault the hotel at all.
Great location , very clean, nice staff, no issues getting sun beds
Highly recommend
Paul
Paul, 6-night trip
6/10 Good
12 August 2024
A bit run down
Thomas
Thomas, 10-night trip
8/10 Very good
14 June 2024
Lovely huge apartments with pool view. Ours was on the first floor, and we had a massive balcony area out front. The complex is popular with families, so there are lots of kids enjoying the pool areas, but it's pleasantly quiet after dark.
Alan
Alan, 8-night trip
6/10 Good
19 August 2024
Sunbed situation was shocking, management need to take control an monitor! Lovely apartment but sunbeds really spoil the stay!
Emma
Emma, 14-night trip
8/10 Very good
23 January 2023
Cinco plaza
Great apartments in a good location, comfortable and clean, would definitely use again.
Alan
Alan, 2-night trip
10/10 Exceptional
9 May 2024
Cold pool
Dean
Dean, 10-night trip
10/10 Exceptional
31 May 2024
Cinco Plazas
We had an excellent time at this hotel. There was plenty for the kids to do. The staff were fantastic. The only downside was that I found that the beds weren't as comfortable as I had hoped. I think the mattresses are due a change. But other than that the hotel was excellent.
Sean
Sean, 7-night trip
8/10 Very good
26 April 2023
Spacious, basic, clean apts
Apts were basic but clean and spacious and very quiet at night. Beds were very comfy.. shower was great.
Verified traveller
6-night trip
10/10 Exceptional
15 March 2024
Reception staff very helpful. Very clean from pool area to appartment lovely touch. having a bottle of water when you get there. Will be back
John
John, 3-night trip
10/10 Exceptional
3 September 2023
Lovely clean an specious apartments! Handy man on hand within 10 mins if any problems which was amazing! Pool cleaned thoroughly every day! Ideal for families in the holiday months! Great location less than a 5 min walk to strip and beach. Definitely visit again👍☀️🏖️