stayed for 3 nights, when we arrived around 6 pm, there were some hiccups, but the lady eventually found my reservation and told me, my room is on another street,( they now have 2 buildings) and I will need to walk 5 minutes to the main building for breakfast. which is fine. however, when she show me the room, it was very dusty and had a damp mold smell, one of the beds doesn't even have bed sheet on. That is no AC, so I requested a fan to keep the fresh air. I understand most of the cave room has dust and dampness problem but after I saw the room next to mine, the room was ready-made and cleaned, I then realized the hotel wasn't aware of my reservation for today.
it's a beautiful hotel, but short-staffed. breakfast is ok, it's kind of messy because they aren't enough tables. nice people, but I won't return again