The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Property class: 5 and above
Adults-only hotel with spa, near Quinta Avenida

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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a rooftop terrace and puts you only steps from Quinta Avenida. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and an outdoor pool. The pool and helpful staff get great marks from fellow travellers.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free parking
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$335
includes taxes & fees
8 Nov - 9 Nov

Why we love this property

Work and play paradise
Located in the city centre, this hotel offers meeting rooms and a business centre. After work, guests can enjoy the spa, hot tubs, and poolside bar.
Flavour for every palate
Culinary explorers find 3 restaurants and 2 bars at this hotel. Buffet breakfast, vegetarian options, and private dining create memorable moments.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Junior Suite, 2 Queen Beds

A hotel room with two beds, a desk, a refrigerator, and a ceiling fan.

Deluxe Junior Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(128 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

A modern hotel room with a large bed, bedside tables, a bench, a sofa, and a large window with curtains.

Luxurious Master Suite

9.6 out of 10
Exceptional
(13 reviews)
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

A modern hotel room with a bed, a sofa, a coffee table, a dining table, and a kitchenette.

Deluxe Junior Suite, 1 King Bed

8.2 out of 10
Very good
(26 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

A balcony with a view of a beach and buildings.

Luxurious Grand Master Suite, Partial Ocean View

  • Partial ocean view
  • 137 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Partial Ocean View

A person in a red dress standing on a balcony overlooking a resort with multiple buildings and a beach.

Deluxe Junior Suite, Partial Ocean View

9.4 out of 10
Exceptional
(3 reviews)
  • Partial ocean view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, City View

A hotel room with a bed, a round yellow sofa, a bedside table with a clock, and a large window with sheer curtains.

Deluxe Junior Suite, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

Room

Deluxe Junior Suite, Work & Play

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

A hotel room with a large bed, a bedside table with a phone, a bedside lamp, and a yellow bench.

Luxurious Grand Master Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 137 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Elite Junior Suite

A beach with palm trees, a pool, and several boats on the water.

Elite Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

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About the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Playa del Carmen Main Beach - 3 min walk - 0.3 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Mario Villanueva Madrid - 3 min walk - 0.3 km
  • Quinta Alegría Shopping Mall - 5 min walk - 0.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Tulum Intl. Airport (TQO) - 98 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km

Restaurants

  • ‪Amorino - ‬1 min walk
  • ‪Kampai - ‬2 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Las Helodias - ‬1 min walk
  • ‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

  • The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a rooftop terrace and puts you only steps from Quinta Avenida. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and an outdoor pool. The pool and helpful staff get great marks from fellow travellers.

All-inclusive details

  • All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

    • All buffet and à la carte meals, snacks and beverages included
    • In-room minibar (all beverages included)

Land activities

  • Fitness facilities

At a glance

CHECK-IN
3:00 pm
CHECK-OUT
12:00 pm

Hotel size

    • 120 rooms
    • Arranged over 4 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18

Children

    • No cots (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 50+ Mbps)

Parking

    • Free covered on-site self-parking
    • Free covered on-site valet parking
    • Wheelchair-accessible parking on site

Other information

    • Designated smoking areas
    • Caters to adults only

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Reviews

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

8.8

Excellent

9.4

Cleanliness

8.6

Amenities

9.0

Staff & service

9.0

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant offered delicious food, attentive staff, and a variety of cuisines, including Mexican, Asian, and Italian. (169 reviews)
  • The hotel is within walking distance to the beautiful beach and offers access to private beach areas at its sister properties. (86 reviews)
  • The spa at this property offers exceptional massages, hydrotherapy, and a relaxing atmosphere. (33 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Service staff
Food
Room
Location
Restaurant
Beach
Drinks
Rooftops
Bar
Breakfast

Reviews

Verified review

10/10 Exceptional

Food was great, place was clean
Verified review

8/10 Very good

Fantastic location, not too noisy at night, close to beach and nightlife. Rooftop pool was a real treat. Spa was very classy facility even though in the end I had to cancel my session for other reasons.
Verified review

8/10 Very good

Very good hotel and location to stay at. Is right up the street from Cocoa Beach. I would definitely go back. The food was good as well. Only thing I didn’t like was they try too hard on trying to get you to go see some presentation. Sounded more like a time share thing. I was only there for a weekend. Wish I had one more day. But I would give it a 9 out of 10.
Verified review

10/10 Exceptional

The room and restaurant were great. Omelets made to order, great Mexican food, and an Asian/Italian restaurant depending on the day. The only thing is you need a reservation which is slightly annoying. Pool and pool service was great. Hot tubs are nice.
Verified review

10/10 Exceptional

Room was spectacular!!!! Staff was amazing and the Spa was out of this world!!!
Verified review

8/10 Very good

All the staff were friendly and helpful. It was frustrating that we had to make reservations for some of the dining, and more lounge chairs at the rooftop pool would have been nice. We had a very nice stay.
Verified review

10/10 Exceptional

Clean room, Staff were very helpful and friendly, Airport shuttle was easy and brought us straight to hotel no problems.
Verified review

10/10 Exceptional

Everyone was warm and welcoming, extremely helpful and kind
Verified review

10/10 Exceptional

Great place to stay. Love the vibe, location and staff. Food and drinks top notch. Will be back again.
Verified review

8/10 Very good

Great vibe. Food was great too.
Verified review

10/10 Exceptional

Everything was perfect the staff was wonderful and the food was great.
Verified review

10/10 Exceptional

It was A+ relaxing, clean, friendly & a really great experience I plan to go back again soon
Verified review

8/10 Very good

Great hotel, everything was amazing and great location. The only complaint is that the pool was closed for renovations and the rooftop was disorganized but nowhere was that ever mentioned nor advertised which was very disapointing!
Verified review

10/10 Exceptional

Excellent hotel. Clean and the staff are wonderful. Has a great rooftop with a pool and great music. Was our second time staying there.
Verified review

10/10 Exceptional

Great staff, great breakfast!
Verified review

10/10 Exceptional

Hotel was clean, location was great, food delicious, service and staff wonderful, had a great time would come back again.
Verified review

10/10 Exceptional

Nice adult only property. They have sister properties you can visit for $15/day with meals and amenities included. We did the spa at reef 28 and it was so amazing. Food was an 8/10. The pool area has “small bites” but good options. I recommend the tuna tostadas. Enjoyed my experience and the location. Not not the typical resort. Out the front door you’re mingling with all the locals. Plenty shopping in the area. I loved not being tied to the property that you’d normally be at a resort. Recommended for anyone looking to travel to playa del Carmen. Also if you have the time, go to coco bongo. Amazing show we left very entertained.
Verified review

8/10 Very good

Location, Clean room, nice staff
Verified review

10/10 Exceptional

The reef 28 was an excellent choice to stay in Playa De Carmen. The only drawback we had Pool access was under construction, but there accommodating by upgrading us to breakfast at the Hotel. We enjoy the amenities at the hotel and the walking distance to Quinta Avenida to all shops and restaurants. We will be traveling back again later this year in 2026..! Viva Mexico 🇲🇽
Verified review

10/10 Exceptional

The Staff was very nice and pleasant. The food was delicious. Clean room
Verified review

10/10 Exceptional

Clean room, staff was amazing, they upgraded my room to a master suite after an issue was discovered in my previous room. Breakfast was superb 👌🔥 would highly recommend and I’m definitely looking forward to going again
Verified review

10/10 Exceptional

The rooms were very clean and spacious
Verified review

10/10 Exceptional

Great location, very clean Roof top bar / pool is incredible Staff has been amazing! Freddy is the best
Verified review

10/10 Exceptional

Outstanding service and friendly staff.
Verified review

10/10 Exceptional

The location was convenient to the beach. Everything was in walking distance and # 1 no kids great vibe and I really enjoyed myself on the roof top.