4/10 Fair
15 December 2024
Liars about parking
Nice hotel but when we arrived pulling up to the hotel was difficult since it's on a small dead end street. We were told to park in the parking garage next to the hotel with spots label with their hotel signs. There was none available so we had to park in a paid public spot which the hotel told us to do (even though there was free parking on the street which we didn't find out until the next day). We paid $20 for 12 hours and woke up to a ticket the next day because we missed the time by 6 mins. Told the hotel about the situation even though their website said parking available which is why we booked it. Come to learn that it's a first come first serve for the VERY limited hotel spots. Or pay $40 weekend or $80 on weekdays for the day even if you're not parked during the day. Hotel told us to appeal which would take days and would unlikely be approved. Any other hotel I've been to of this standard would've offered to reimburse us since their website did promise us parking. First time reviewing a hotel since this hotel was very unhelpful. Pretty much told us it's our own problem for not getting one of their 15 spots first. There are other/better hotels in this beautiful city. Go to them.
erik
erik, 2-night trip
Verified Hotels.com guest review
