Mercure San Sebastian Monte Igueldo

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Pool
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Overview of Mercure San Sebastian Monte Igueldo

UNESCO Sustainable Travel Pledge

Mercure San Sebastian Monte Igueldo

4.0 star property
4-star hotel in San Sebastián with 2 restaurants and 2 bars/lounges

8.2/10 Very good

313 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
Paseo del Faro 134, San Sebastián, 20008
Main amenities
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • Breakfast available
  • Fitness center
  • Seasonal outdoor pool
  • Room service
  • Babysitting
  • UNESCO Sustainable Property
  • Terrace
  • 24-hour front desk
  • Air conditioning
For families
  • Babysitting (surcharge)
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Terrace

Room options

About this area

Getting around

  • San Sebastian (EAS) - 34 min drive
  • Biarritz (BIQ-Pays Basque) - 52 min drive
  • Bilbao Airport (BIO) - 65 min drive
  • San Sebastian Amara Station - 8 min drive
  • Gros Station - 12 min drive
  • Ategorrieta Station - 12 min drive

About this property

Mercure San Sebastian Monte Igueldo

4-star eco-friendly hotel
A terrace, a playground, and a library are just a few of the amenities provided at Mercure San Sebastian Monte Igueldo. Enjoy Basque cuisine and more at the two onsite restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and 2 bars.
You'll also enjoy perks such as:
  • A seasonal outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), tour/ticket assistance, and multilingual staff
  • A banquet hall, concierge services, and luggage storage
  • Guest reviews say good things about the pool and location
Room features
All guestrooms at Mercure San Sebastian Monte Igueldo offer perks such as air conditioning, in addition to amenities like free WiFi and safes. Guest reviews say good things about the comfortable, spacious rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with bathtubs and hair dryers
  • 32-inch LCD TVs with satellite channels
  • Wardrobes/closets, daily housekeeping, and desks

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of SGS (3rd party expert - Global)

Social distancing

Contactless check-out
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 123 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Playground
  • Babysitting (surcharge)

What to do

  • Beach nearby
  • Free use of nearby fitness center

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Library
  • Fitness center
  • Seasonal outdoor pool

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub only
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

El Torreon - This restaurant specializes in Basque cuisine and serves lunch and dinner.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 22 per person (approximately)

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • RV/bus/truck parking is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 10 AM to 9 PM
  • The seasonal pool is open from July to September

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain) and ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of SGS (3rd party expert - Global).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property accepts credit cards. Cash is not accepted.

Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Also known as

Mercure San Sebastian Monte Igueldo Hotel
Mercure Monte Igueldo Hotel
Mercure Monte Igueldo
Mercure San Sebastian Monte Igueldo Hotel
Mercure San Sebastian Monte Igueldo San Sebastián
Mercure San Sebastian Monte Igueldo Hotel San Sebastián

Frequently asked questions

Does Mercure San Sebastian Monte Igueldo offer free cancellation for a full refund?
Yes, Mercure San Sebastian Monte Igueldo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure San Sebastian Monte Igueldo?
As of 6 October 2022, prices found for a 1-night stay for 2 adults at Mercure San Sebastian Monte Igueldo on 23 October 2022 start from NZ$172, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure San Sebastian Monte Igueldo?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mercure San Sebastian Monte Igueldo?
Yes, there's a seasonal outdoor pool. Guests have pool access from 10 AM to 9 PM.
Are pets allowed at Mercure San Sebastian Monte Igueldo?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Mercure San Sebastian Monte Igueldo?
Yes, there's free self parking. RV/bus/truck parking is available.
What are the check-in and check-out times at Mercure San Sebastian Monte Igueldo?
You can check in from 2:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
Is there an onsite casino at Mercure San Sebastian Monte Igueldo?
No, this hotel doesn't have a casino, but Casino Kursaal (22-min drive) is nearby.
What is there to do at Mercure San Sebastian Monte Igueldo and nearby?
Mercure San Sebastian Monte Igueldo has 2 bars and a seasonal outdoor pool, as well as a fitness center.
Are there restaurants at or near Mercure San Sebastian Monte Igueldo?
Yes, there are 2 onsite restaurants, featuring Basque cuisine. Nearby restaurants include Lukas (2 mi), Branka (2.1 mi), and Café de Mario (2.2 mi).
What's the area around Mercure San Sebastian Monte Igueldo like?
Mercure San Sebastian Monte Igueldo is a short 1-minute walk from Monte Igueldo and 12 minutes' walk from Bay of Biscay. Travelers say this hotel is in a good location.

Overall score and ratings

8.2

Very good

8.7/10

Cleanliness

8.1/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.3/10

Eco-friendliness

8/10 Very good

Kok Way, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Generally acceptable property. Wifi was a bit weak and there was an impression that staffing levels were insufficient. There was a front counter staff that was kind, but that radiated the “lost sheep” vibe.
Kok Way, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely location with views of the City. Only issue was the spotty wifi; but in the bigger picture… great hotel.
ian, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

anthony, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sunset views to die for
Really nice hotel with the most amazing views over San Sebastian bay, and the sunset draws visitors to hotel just for that. Lots of free sunbeds on the rooftop terrace pool, which has an adequate bar area. Reception staff really helpful, and offered tips on where to visit / eat that weren't necessarily on the tourist trail. One thing to be aware of is the satnav in our car took us up the road to the right of Monte Igueldo (anticlockwise) but is very narrow, and eventually is a dead end. The only access is via the amusement park which has a security barrier so you must have proof with you that you're a hotel guest otherwise they may charge you to enter. Fantastic stay.
Gary, 9-night trip
Verified Hotels.com guest review

4/10 Fair

Bad choice.
Worst bed in a 4 star hotel. View to a dirty interior alley. Had to ask 2 times put shower gel because it was empty on arrival. Only positive point was the view from the restaurant.
Miguel, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jayne, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Megan, 2-night trip
Verified Hotels.com guest review

6/10 Good

Five star views within a three star hotel. No question the views from the rooms overlooking San Sebastián are fantastic. But the quality of the hotel does not match the view; very slow check-in (only one agent working), indifferent service at the bar (and a limited selection of brands), and poorly cleaned rooms (the area behind our toilet was simply disgusting.)
Patrick, 2-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Best view of the entire city and the sea!
Jiewei, 3-night romance trip
Verified Expedia guest review