I checked in last week for 3 nights stay. The room was clean and comfortable. The location of the hotel is about 15 to 20 minutes walking distance to town. Some of the hotel staff were friendly and helpful. However, I personally encountered a few issues. I emailed the hotel 4 days before my arrival asking the hotel to arrange an airport pick up. The hotel confirmed the transfer. When I arrived at the airport, no one was there. I waited a few minutes and then called the hotel. One of the receptionists picked up the phone and said the hotel did send someone. I told him no one was here (I was the last passenger at the airport) eventually he said he will arrange another pick up for me. I finally got picked up almost 20 minutes after I made that call. When I arrived at the hotel, not a single apology from the receptionist. The check-in was normal and didn’t take long but the receptionist clearly didn’t show any sign of the great Laos’s hospitality.
My second irritation was they charged me a different price that was given to me relating to the above airport transfer. When it was time for me to check out, I saw the transfer cost and showed the receptionist (a different one from the night I checked-in) the email from the hotel about how much it will charge me for airport transfer. At this point, I didn’t argue and just gave them the money and left. I was irritated not because of the money (it was small amount). But it was the principle. And maybe more training to the staff.