Ubumwe Grande Hotel features a rooftop terrace and puts you within a 10-minute drive of Kigali Convention Centre. The coffee shop/cafe is the perfect spot for a bite to eat, and after having fun at the outdoor pool, you can unwind with a drink at the bar/lounge. Other features include a fitness centre, a snack bar/deli and a terrace.
Languages
English, French, Swahili
At a glance
Hotel size
153 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11 AM
Late check-out subject to availability
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 7 children stay free when occupying the parent or guardian's room, using existing bedding
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
On-site parking only available on request
Free on-site self-parking
Wheelchair-accessible parking on site
Transfers
Airport shuttle*
Other information
Smoke-free property
Property amenities
Food and drink
Restaurant
Bar/lounge
Coffee shop
Barbecue grills
Room service
Snack bar/deli
Travelling with children
Children stay for free (see details)
Working away
Business centre
Meeting rooms
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Facilities
Built in 2016
ATM/banking
Safe-deposit box at front desk
Rooftop terrace
Fitness centre
An outdoor pool
Banquet hall
Accessibility
Lift
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible fitness centre
Wheelchair-accessible business centre
Wheelchair-accessible restaurant
Step-free path to entrance
Room amenities
Home comfort
Air conditioning
Electric kettle
Slippers
Sleep well
Pillow menu
Soundproofed rooms
Turndown service
Bed sheets provided
What to enjoy
Individually furnished
Freshen up
Bath or shower
Soap and shampoo
Hairdryer
Towels
Toothbrush and toothpaste
Toilet paper
Stay connected
Desk
Free newspapers
Free WiFi and wired internet
Phone
Food and drink
Free bottled water
Free tea bags/instant coffee
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge
Early check-in can be arranged for an extra charge of USD 150 (subject to availability)
Late check-in between noon and 8 AM can be arranged for an extra charge of USD 150
Late checkout can be arranged for an extra charge of USD 150 (subject to availability)
Children & extra beds
Rollaway beds are available for USD 40.0 per day
Parking
Guests must contact this property in advance to reserve on-site parking
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Parties and events are allowed on site.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
State tax ID – 106324073
Also known as
Ubumwe Grande Hotel Kigali
Ubumwe Grande Kigali
Ubumwe Grande
Ubumwe Grande Hotel Hotel
Ubumwe Grande Hotel Kigali
Ubumwe Grande Hotel Hotel Kigali
Frequently asked questions
Does Ubumwe Grande Hotel offer free cancellation for a full refund?
Yes, Ubumwe Grande Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Ubumwe Grande Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Ubumwe Grande Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Ubumwe Grande Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Ubumwe Grande Hotel?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Ubumwe Grande Hotel?
Check-in start time: 2:00 PM; check-in end time: 11:30 PM. There's a charge of USD 150 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of USD 150 (subject to availability).
What is there to do at Ubumwe Grande Hotel and nearby?
Ubumwe Grande Hotel has an outdoor pool and a fitness centre.
Are there restaurants at or near Ubumwe Grande Hotel?
Yes, there's an on-site restaurant.
What's the area around Ubumwe Grande Hotel like?
Ubumwe Grande Hotel is a short 3-minute walk from Union Trade Center and 17 minutes' walk from Ntarama Church.
Ubumwe Grande Hotel Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
16 December 2024
Great experience @ Ubumwe Grande Hotel.
I had a wonderful time during my 4- night stay at Ubumwe Grand Hotel.
Lovely service, comfortable rooms and very pleasant staff.
Manzi ( Roof top Restaurant staff) was exceptional.
Also the hotel has an amazing roof top view of Kigali both during the day and at night.
I would highly recommend Ubumwe Grande Hotel in Kigali to anyone visiting Kigali.
Kigali is indeed a lovely, clean city.
I plan to stay at Ubumwe Grande Hotel when next I visit Kigali, Rwanda.
Keep it up.
Verified traveller
4-night trip
Verified Hotels.com guest review
4/10 Fair
12 December 2024
Ammba
Ammba, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
25 November 2024
Great business hotel
My stay was very comfortable, and the rooftop restaurant is wonderful. Nice to have a small fitness center, too. The outlets in my room tripped twice, but maintenance was quick to reset them. A minor inconvenience. Universal outlets are convenient.
Verified traveller
3-night business trip
Verified Hotels.com guest review
6/10 Good
23 November 2024
Nice view - but bad service and bad upkeep of room
I landed at 1:00 am, and they did not send by airport pick-up. After waiting for 30 minutes and calling them, they made arrangements to bring me to the hotel. This was despite sending them several emails and making an international call, and finally getting an email confirmation. Other than that night's front desk guy, all other front desk staff were unfriendly and unhelpful.. When you shower the water floods the bathroom.
Verified traveller
3-night business trip
Verified Hotels.com guest review
10/10 Exceptional
24 July 2024
Comfortable rooms and multiple good dining options. Especially the rooftop. Staff truly lovely people, so nice and helpful.
Lisa
Lisa, 3-night family trip
Verified Expedia guest review
2/10 Poor
23 July 2024
Gislain
Gislain, 1-night trip
Verified Expedia guest review
10/10 Exceptional
17 July 2024
Was a good stay but am sure there is more value for money around.
Derek
Derek, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
7 July 2024
The staff was very professional and welcoming
They provided quick prompt service
Kenneth
Kenneth, 4-night trip
Verified Expedia guest review
10/10 Exceptional
28 June 2024
Great hotel with rooftop pool and gym. Rooms and apartments are available for larger groups. Right next to Kigali city market - 5min walk. Great staff. There is some construction in the area, so check for your room location.
Jokubas
Verified Travelocity guest review
10/10 Exceptional
23 June 2024
Very nice hotel with great amenities and great staff.
Dorinda
Dorinda, 2-night romance trip
Verified Expedia guest review
6/10 Good
9 June 2024
O
SUSAN
SUSAN, 3-night family trip
Verified Travelocity guest review
8/10 Very good
2 June 2024
The property was very clean. We felt very safe.
Charlesworth
Charlesworth, 2-night family trip
Verified Expedia guest review
2/10 Poor
29 May 2024
Staff unfriendly and not helpful at all. Outdated rooms and overall. They were late for my airport pickup. Breakfast there were few vegan options and I had to get my own coffee while many others around me were served.
Jenna
Jenna, 7-night trip
Verified Expedia guest review
8/10 Very good
9 May 2024
Ruth
Ruth, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 April 2024
Highly recomanded
IBRAHIM E
IBRAHIM E, 3-night business trip
Verified Expedia guest review
10/10 Exceptional
26 February 2024
Friendly hotel
Second time I'm staying in your hotel and I like the friendly atmosphere.
I enjoyed my time with you
Aharon
Aharon, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
17 February 2024
The pool was great, service and staff were friendly and efficient.
Adele
Adele, 2-night trip with friends
Verified Expedia guest review
10/10 Exceptional
14 February 2024
IBRAHIM
IBRAHIM, 3-night trip
Verified Expedia guest review
8/10 Very good
2 January 2024
Crystal
Crystal, 1-night family trip
Verified Expedia guest review
2/10 Poor
27 December 2023
Mary Joan
Mary Joan, 4-night trip
Verified Orbitz guest review
8/10 Very good
13 December 2023
Great property with good service. Reasonably priced
castro
castro, 3-night trip
Verified Expedia guest review
6/10 Good
11 November 2023
I have stayed at Ubumwe severally but this particular time was a major dissapointment.The staff were rude,the foood was terrible and overall the service was below average.
The room i was checked in was too noisy and even when i moved the other room was too small stuffy and overall not so clean.I was in room 509 and i did not enjoy my stay.