Golden Tulip Al Mektan, Medina, Saudi Arabia

I'd prefer not to complain, because I feel embarrassed that I was a guest if nabiyyallal (saw). The hotel is close to the haram (gate 7), but females have to walk further down to gate 13, if they want to pray. I was not fond of the black mold in the bathroom and the entire time I was there, the bathroom had no face towels. I was told the reason was that they were doing laundry. Also, the iftaar didn't include a wide range of foods. Very limited, so kids sometimes won't find much to it.

I’ve stayed with Golden Tulip hotels before in Oman and Jordan so I expected certain qualities and standard. This is by far the worst hotel I stayed in a very long time. Hardly no internet, staff don’t speak English, and nobody wants to help despite repeated pleas for help. Really disappointed and made my trip into a very stressful one. I couldn’t do anything because there was no internet for three days

Overall hotel is so so. Would not stay again. Rooms are very dirty. Carpets are unclean. To mask the odours the hotel is heavily fragranced with bakhour. Bathroom tub was filthy. Had to call Housekeeping to clean it at check in. Even then it was moldy. Lighting not working. Wifi horrible and pretty much nonexistent. Amenities all there but overall, not worth it. Much better options are available.

Hotel location is 5 minuets walk to the masjid, very clean hotel, breakfast could have been better and staff lack in English.