The staff was friendly and helpful. My room had a leak in the bathroom sink and they fixed it within hours after I called. Also, the place has everything except a sharp knife. The kitchen is fully stocked, towels are supplied for both kitchen and bath, there were pots, pans, baking stuff. the apartment even had a vacuum cleaner! The balcony was the best. I stayed 10 days and the staff cleaned and replaced sheets and all after the first week. It was great!