We have stayed at this location several times previously all without issue. However, this time our check-in information was confirmed for one room, but this room was occupied???. We had traveled all day to find out that our room is not available. Fortunately, there is a shop owner Mohamad, onsite that was able to assist us. He called someone who issued a different room. Imagine if we were delayed and Mohamad was not there to assist us? Very shocking given our previous exceptional experiences. The new management team/system seems very disorganized. The location, room quality, etc etc all remain amazing but if Mohamad hadn't step in to solve our problem we likely would not be returning. All good again though!