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All properties in Hoi An, Quang Nam (province), Vietnam
1 room, 2 adults

Gem Riverside Hotel Hoi An

4-star4 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Playground on site
  • Connecting/adjoining rooms available
14, Luong Nhu Bich Street, Hoi An, Quang Nam, Vietnam

4-star hotel with outdoor pool, near Hoi An Ancient Town
  • Free WiFi and free parking
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Playground on site
    • Connecting/adjoining rooms available
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • The hotel is brand new (open <2 months) so they were still doing finishing touches. But…Nov 10, 2018
  • Amazing hotel, pool, staff, location, etc. Breakfast was limited to manager gave us money…Feb 12, 2021

Gem Riverside Hotel Hoi An

from NZ$59
  • Superior Double Room, City View, Corner
  • Deluxe Double or Twin Room, Balcony, River View
  • Family Quadruple Room, 2 Queen Beds, Bathtub
  • Junior Suite, Connecting Rooms, River View
  • Junior Suite, Balcony, River View
  • Deluxe Room, 1 Queen Bed, Pool View, Ground Floor
  • Deluxe Room, 2 Bedrooms, Connecting Rooms, River View
  • Family Room, Pool View, Ground Floor

What’s around Gem Riverside Hotel Hoi An

Landmarks

  • On the riverwalk
  • Hoi An Ancient Town - 10 min walk
  • Hoi An Night Market - 18 min walk
  • Hoi An Market - 11 min walk
  • Chua Cau - 18 min walk
  • Riverside Hoi An - 22 min walk
  • Memory of Hoi An - 7 min walk
  • Hoi An Cloth Market - 9 min walk

Getting around

  • Da Nang Intl. Airport (DAD) - 59 min drive
  • Da Nang Station - 30 min drive
  • Airport shuttle (surcharge)
  • Free beach shuttle

At a glance

Key facts

Hotel size

  • This hotel has 59 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 15

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

  • Onsite parking limited

Offsite

  • Free beach shuttle

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Full breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Microwave in a common area
  • Water dispenser
Things to do
  • Free beach shuttle
  • Beach sun loungers
  • Outdoor pool
  • Pool sun loungers
  • Spa services on site
  • Free bicycles on site
  • Ecotours on site
  • Playground on site
  • Scooter/moped rentals on site
  • Beach umbrellas
  • Pool umbrellas
  • Beach towels
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2018
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Lowered electrical outlets in bathroom
Languages Spoken
  • English
  • Vietnamese

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Slippers
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Dining

Ruby Restaurant - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.

Gem Riverside Hotel Hoi An’s small print

Also known as

  • Gem Riverside Hotel Hoi Hoi An
  • Gem Riverside Hotel Hoi
  • Gem Riverside Hoi Hoi An
  • Gem Riverside Hoi
  • Gem Riverside Hoi An Hoi An
  • Gem Riverside Hotel Hoi An Hotel
  • Gem Riverside Hotel Hoi An Hoi An
  • Gem Riverside Hotel Hoi An Hotel Hoi An

Policies

Additional fees apply to children from 3 to 11 years old for breakfast when sharing existing bedding.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Pool access available from 6:30 AM to 9:00 PM.

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

This property is licensed under an applicable law.Property Registration Number 4001110267

Optional extras

Credit card charges are subject to an extra charge of 3 percent

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Rollaway beds are available for VND 350000 per day

Full breakfast is offered for an extra charge of VND 200000 for adults and VND 150000 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of VND 300000 per vehicle (one-way, Maximum occupancy 4)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Gem Riverside Hotel Hoi An

  • Does Gem Riverside Hotel Hoi An offer free cancellation for a full refund?
    Yes, Gem Riverside Hotel Hoi An does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Gem Riverside Hotel Hoi An?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Gem Riverside Hotel Hoi An?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at Gem Riverside Hotel Hoi An?
    Yes, there's an outdoor pool. Guests have pool access from 6:30 AM to 9:00 PM.
  • Are pets allowed at Gem Riverside Hotel Hoi An?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Gem Riverside Hotel Hoi An?
    You can check in from 2:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Express check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Gem Riverside Hotel Hoi An?
    Yes, Ruby Restaurant offers local and international cuisine. Nearby restaurants include banana split cafe (8-min walk), Dao Tien River Restaurant (10-min walk), and Mia Coffee (10-min walk).
  • Is airport shuttle service offered by Gem Riverside Hotel Hoi An?
    Yes, an airport shuttle is available. The charge is VND 300000 per vehicle one-way.
  • What is there to do at Gem Riverside Hotel Hoi An and nearby?
    Have fun during the warmer months with activities such as cycling. Additional recreation onsite includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.

Recent reviews

Exceptional 9.4 From 364 reviews

Exceptional 10.0
Check-in smooth and comfortable while we sat and had a complimentary drink. All the staff were friendly and helpful throughout. Hotel quiet and a shortish walk into the main part of town for plenty shopping and restaurants. Our room was spacious comfortable and clean with a nice view of the river and the swimming pool. Buffet breakfast had plenty of choice including a stand where they cook eggs for you. This was an oasis of calm in an eventful holiday. Nothing was too much trouble for the staff to make your stay enjoyable.
gb3 night romance trip
Exceptional 10.0
We loved everything about this hotel! It was clean, comfortable beds and had a spacious room with a balcony! The staff were so friendly and helpful! A special thanks to Lily and Yummy who helped us with wonderful suggestions of places to go, excellent restaurants and getting us taxis anytime we needed! The breakfasts were great and had lots of choices. The swimming pool was so refreshing and clean! We stayed here seven nights and we could have stayed longer! it really was our favorite hotel in Vietnam and we definitely recommend staying here!
M&J, ca5 night romance trip
Exceptional 10.0
The staff were the most friendly staff I’ve ever come across. Yummy at the front counter is the sweetest woman. Everyone was very accommodating. The rooms were large, pool was beautiful and breakfast was nice.
Kellie, au9 night trip
Exceptional 10.0
Easy and quick check on. Thanks to the great staff working at this property, you can’t ask for better service. They are wonderful with kids and show so much respect. We felt valued and welcomed. Quiet and able to walk to town. Thank you Yummy and Haley, and the rest of the staff for making great memories for my family. Hope to be back one day.
Rupi, ca4 night family trip
Exceptional 10.0
Best stay of our two months in Asia
What a beautifully maintained property! And run by the kindest, most accommodating team. We booked for six nights...and extended. The food was great and served in pristine conditions. The pool is large with the perfect temperature and the hotel is located just a quick walk over the bridge from old town. Rooms are spotless and very comfortable, wifi reliably fast. We just can’t think of anything that needs improvement at this hotel!
Susan, ca6 night trip
Exceptional 10.0
Wonderful Stay
Absolutely wonderful stay - Hotel Staff were outstanding both professionally and very welcoming . They were without exception warm, enthusiastic and humorous Spa was also excellent too offering a good service
David, gb3 night trip with friends
Exceptional 10.0
Great Hotel.
Really nice hotel. Service is fantastic. Pool is great. Location is good. It’s a 10 minute walk to the heart of old town Hoi An. My wife likes being away from the action and it’s perfect for her. I like the action and would have preferred to be in the old town. Happy wife, happy life.
Erik, us4 night trip
Exceptional 10.0
This was tucked away from old city center but near enough to walk. Staff was attentive, pleasant and accommodating. Enjoyed the courtesy bike as this is best way to tour old town. Buffet breakfast was excellent. Everything about this hotel was first rate.
us2 night romance trip
Exceptional 10.0
A must return hotel.
S J, gb5 night trip
Exceptional 10.0
This hotel is so close to the old town, it was lovely to walk in and explore, especially the markets. The hotel is lovely, with attractive clean rooms and outdoor pool. The staff are very friendly and helpful. A lovely place to base ourselves.
gb2 night trip with friends

Gem Riverside Hotel Hoi An