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Family Country Hotel & Convention Center

3.0 star property
General Santos hotel with outdoor pool, connected to the convention centre

Choose dates to view prices

Photo gallery for Family Country Hotel & Convention Center

Reception hall
Banquet hall
Superior Room | Bathroom
Exterior
Outdoor pool
Located in the heart of the city, Family Country Hotel & Convention Center offers a tranquil escape with its garden and pool areas. Savor delicious meals at Cafe Leticia or connect to WiFi from anywhere on-site. The helpful staff has made previous guests feel right at home.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Laundry facilities
  • Free parking
  • 24/7 front desk
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Room service
  • Conference centre
  • Business centre
  • 10 meeting rooms
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Children's pool
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
  • Dry cleaning/laundry service
The current price is NZ$46
includes taxes & fees
7 Nov - 8 Nov

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Separate bedroom
Hydromassage showerhead
Private bathroom
Bidet
  • Sleeps 4
  • 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Fridge
TV
Separate bedroom
Hydromassage showerhead
Private bathroom
Bidet
Electric kettle
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Air conditioning
Fridge
TV
Separate bedroom
Hydromassage showerhead
Private bathroom
Bidet
Electric kettle
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Highlights

Air conditioning
TV
Separate bedroom
Hydromassage showerhead
Private bathroom
Bidet
Cable channels
In-room massage
  • Sleeps 3
  • 2 Twin Beds

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Outdoor pool, open 7:00 AM to 10:00 PM, pool loungers

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  • Free parking
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 7 reviews
The price is NZ$37
includes taxes & fees
5 Nov - 6 Nov
D Sanctum Resort
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About the area

Map
Mateo Road, Lagao, General Santos, 9500

What's nearby

  • KCC Mall of Gensan - 5 min walk - 0.5 km
  • Robinsons Place Gensan - 12 min walk - 1.0 km
  • T'boli Settlement - 18 min walk - 1.6 km
  • Notre Dame of Dadiangas University - 20 min walk - 1.7 km
  • General Santos City Museum - 20 min walk - 1.7 km

Getting around

  • General Santos (GES) - 37 min drive

Restaurants

  • ‪Veranza Al Fresco - ‬8 min walk
  • ‪Greenwich - ‬6 min walk
  • ‪BonChon - ‬8 min walk
  • ‪Jollibee - ‬7 min walk
  • ‪Yellow Cab Pizza Co. - ‬7 min walk

About this property

Family Country Hotel & Convention Center

Family Country Hotel & Convention Center is a great choice for a stay in General Santos. Guests can take a dip in the outdoor pool or grab a bite to eat at Cafe Leticia, which serves breakfast, lunch and dinner. Other features include a children's pool and a garden.

At a glance

DONE

Hotel size

    • 83 rooms
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Private dining
  • Room service (limited hours)

Travelling with children

  • Children's pool

What to do

  • Beach nearby
  • Access to nearby outdoor pool
  • Fishing nearby

Working away

  • Business centre
  • 10 meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Garden
  • An outdoor pool
  • Banquet hall

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Hydromassage shower head
  • Shower only
  • Bidet
  • Free toiletries
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Dining

Cafe Leticia – This restaurant serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately PHP 180 per person

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 7:00 PM

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard

Also known as

Family Country Hotel General Santos City
Family Country Hotel
Family Country General Santos City
Family Country Hotel Convention Centre
Family Country Hotel General Santos
Family Country General Santos
Family Country Hotel Convention Center
Family & Convention Center
Family Country Hotel & Convention Center Hotel
Family Country Hotel & Convention Center General Santos
Family Country Hotel & Convention Center Hotel General Santos

Frequently asked questions

Does Family Country Hotel & Convention Center offer free cancellation for a full refund?

Yes, Family Country Hotel & Convention Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Family Country Hotel & Convention Center?

Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 7:00 PM.

Are pets allowed at Family Country Hotel & Convention Center?

Sorry, pets aren't allowed.

Is parking offered on site at Family Country Hotel & Convention Center?

Yes, there's free self parking.

What are the check-in and check-out times at Family Country Hotel & Convention Center?

Check-in start time: 2 PM; check-in end time: anytime. Check-out time is noon.

What is there to do at Family Country Hotel & Convention Center and nearby?

Have fun during the warmer months with activities nearby such as fishing. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden and access to a nearby outdoor pool.

Are there restaurants at or near Family Country Hotel & Convention Center?

Yes, there's an on-site restaurant, Cafe Leticia.

What's the area around Family Country Hotel & Convention Center like?

Family Country Hotel & Convention Center is a short 7-minute walk from KCC Mall of Gensan and 12 minutes' walk from Robinsons Place Gensan.

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Reviews

Family Country Hotel & Convention Center Reviews

7.0

Good

7.2

Cleanliness

7.8

Location

8.0

Staff & service

6.2

Eco-friendliness

6.6

Property conditions & facilities

Reviews

10/10 Exceptional

The front desk and restaurant staff were amazing. It is really nice to go to breakfast in the morning and be greeted with such a welcomeness. The property is duper quiet and safe, the pool is really big and clean, and you can walk to the mall. I truly enjoyed staying here and will make this property my choice when returning to Gensan.
Richard, 2-night trip

2/10 Poor

Property refused to refund what I paid for. My family went and found out that theres no electricity. Why posting room available and the service is not available to offer? Why refusing to refund ? Im very disappointed!
Violeta, 1-night trip

10/10 Exceptional

Top hotel in makati
Luigi, 3-night trip

10/10 Exceptional

Restaurant closed in this moment. The level of hotel is for just 2-3 days
Luigi, 5-night trip

2/10 Poor

It’s a dumpster
Stella Maris, 5-night trip

8/10 Very good

Employees were kind, friendly and professional.
Sean, 7-night trip

10/10 Exceptional

Joann, the woman at the front desk, was outstanding. She was very professional and made the check-in super quick and easy. Everyone at the hotel was extremely friendly. The security guards, housekeeping, and the restaurant employees provided for a great experience. The hotel is within walking distance to the mall with many places to eat and shop. The room was really clean and comfortable.
Richard, 1-night trip

4/10 Fair

on arrival it seemd that they lost our booking!! it took 20 minutes to place us. the room was dirty!
erwin, 1-night trip

2/10 Poor

A very disappointing experience

This old hotel is in a very run down condition. Our shower, telephone and toilet did not operate at different times during our one night stay. Its age means it is high maintenance but staff are few. I have a feeling that Covid-19 was the nail in the coffin. We found a dead squashed cockroach in one of the blankets and the pond area, where you could chose a fish to be cooked in the restaurant was polluted and fishless. I feel sorry for the staff having to constantly field people's complaints. Unless the management get a grip and inject serious money into the establishment, I doubt whether this once fine hotel will still be open this time next year - very sad.
1-night trip

10/10 Exceptional

Very friendly staff, convenient location, very helpful with airport pick up and drop off, very clean, breakfast was great, and the price was just right. We enjoyed our stay and will visit again.
2-night trip

10/10 Exceptional

Skønt Hotel.

Det var et godt ophold og alle var hjælpsomme og venlige på Hotellet. Det er et Hotel jeg godt vil anbefale og vil selv komme der igen.
Allan Sandor, 13-night trip

8/10 Very good

Value for. Money.

The service of the staff is excellent. If you could just like renovate the place it will be very nice and more comfortable.
omar, 2-night trip

4/10 Fair

Huge opportunity of improvement

Hotel has fotos locación and swiiming pool. Room was old, no windows bathroom Made noice al night, and restaurant was EXASPERATINGLY SLOW. Lobby staff AND shuutle drivers we're really nice. I hope they can Fox their touristic lack of knoledge.
Luis Diego, 2-night trip

8/10 Very good

My views on the accommodation

Generally, I like the place. The accommodation was affordable, quiet with free wifi provided and walking distance from shopping centers (esp the mall). The staff were friendly and helpful. Just one slight shortfall; I was a bit scared of the mosquitoes in the room, a good number of them. I suggest schedule should be made for hotel staff to have the rooms sprayed with anti-mosquito chemicals once a week.However, in general, the place is decent and I would not hesitate to book this hotel the next time I come to Gensan.
Benthly, 3-night trip

8/10 Very good

Budget wise, suitable for group or family.
Allan, 1-night trip

8/10 Very good

city hotel

its close to the malls.the water in the bathrooms needs fixing, it only drips out, do the cleaners ever check these things?
Ian paul, 1-night trip

6/10 Good

Don’t expect too much , the place is just like a hotel out from the city. Aircon too noisy, you need earplugs. You get your money’s worth . I didn’t even bother to check what they have for breakfast . I have my breakfast out from the hotel and check out early. Over all the hotel is what you paid for. , don’t expect too much.
1-night trip

8/10 Very good

Close to Malls

Staff friendly and helpful, massive pool, walking distance to Malls. Free airport transfers Freshly cooked breakfast Although the hotel does need renovation
David, 2-night trip

4/10 Fair

No No again

The air-condition is good but the room itself is dirty. There is a lot of dust esp the cabinets, not worth it for the price we made.
2-night trip

6/10 Good

Plus and big minuses..

The staff was great...the cafe food was good..the lobby is beautiful...now for the other parts, the room was very run down..bathroom is very poor condition....the toilet had no seat and there were worms in the toilet..you flush them and overnight they were back...also no hot water and no shaving mirror. I was there 2 nights and only got 1 towel..
Terry, 2-night trip

4/10 Fair

They offer shuttle service for free going back to the airport.
Nel, 2-night trip

4/10 Fair

I can only say the staff was nice. The bed slides all over the floor, the pillows are not comfortable. It sounds like a construction site during the day so impossible to sleep and the internet was horrible and didn't work a lot of the time. Also the TV was very small and old and the breakfast is only free if you get a breakfast that is 150 pesos or less. You will pay the difference for anything else. Also was only one in restaurant for breakfast and it took them 30 minutes to make some eggs. I would never go back to this place.
4-night trip

6/10 Good

Close to malls

Family country resort upon arrival waited 30 mins at reception then told my room was not available so they would upgrade to a deluxe room but all I wanted was a room with a big bed but had two small beds not happy but fair enough I think. No as the room they upgraded me to was outside where they announce to the staff it's breakfast and break time at 6am 7am and 8am by banging a very large empty oxygen cylinder so was Not happy as they must have known this before putting me there. I complained after breakfast and they refused to move me so I went out to the oxygen bottle making a video of the noise and then explained that as they refused to move me and I would be woken again the next morning I informed them at midnight I would ring the bell. Guess what they found a new room with a big bed lol location is excellent and staff were fine after the move
David, 2-night trip

6/10 Good

improve

pls issue an OR. Coordinate with the hotel, the room i have with you wasn't the one I was given.
Renee, 4-night trip

6/10 Good

For guest who will were just looking for room to sleep for the night its just fine..but if you stay for the whole day its boring..
joss, 2-night trip