10/10 Exceptional
5 February 2025
Happy and Sad
.We love this hotel! Everything was great until 12:25AM. Cathy woke me up, the ceiling was leaking! UGH! Called front desk, maintenance came right away and they moved us to another room quickly. In the morning I asked about compensation for our inconvenience but all they could do is refer us to Management who would be there later in the day. (Couldn't refund any money as we booked the room through a 3rd party.) Hopefully we will hear from them and receive some satisfaction. (BTW the Restaurant\Bar Manager did offer us Breakfast Vouchers but we were on a tight travel schedule to get to our final destination of Sarasota, Fl.
Daniel
Daniel, 1-night trip
Verified Hotels.com guest review