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Hotel Caribe by Faranda Grand, a member of Radisson Individuals

5.0 star property
Upmarket beach hotel with spa, near Bocagrande Beach

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Caribe by Faranda Grand, a member of Radisson Individuals

Aerial view
Premium Room, 2 Queen Beds, Non Smoking, Ocean View
Fountain
Reception
Point of interest
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Airport transfer
  • Pet-friendly
  • Free parking

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • 4 restaurants and 2 poolside bars
  • Full-service spa
  • 3 outdoor pools and 2 hot tubs
  • Health club
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on-site
  • Fridge
The price is NZ$303
includes taxes & fees
13 Jan - 14 January 2025

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Suite, 1 Bedroom, Non Smoking

40-inch flat-screen TV with cable channels, TV, heated floors

Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Premium bedding
Select Comfort bed
Blackout curtains
  • 59 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking

Premium Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Select Comfort bed
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 Bedroom, Non Smoking, Ocean View

Premium Suite, 1 Bedroom, Non Smoking, Ocean View

Premium Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Premium bedding
Select Comfort bed
Blackout curtains
  • 80 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (City or Courtyard View)

Room, 2 Double Beds (City or Courtyard View)

Room, 2 Double Beds (City or Courtyard View)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Select Comfort bed
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Select Comfort bed
Premium bedding
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Premium bedding
Select Comfort bed
Blackout curtains
  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View

Suite, 2 Bedrooms, Non Smoking, Ocean View

Suite, 2 Bedrooms, Non Smoking, Ocean View

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Premium bedding
Select Comfort bed
  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

View all photos for Studio Suite, 1 King Bed, Non Smoking

Studio Suite, 1 King Bed, Non Smoking

Studio Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Select Comfort bed
Premium bedding
  • 59 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Select Comfort bed
Premium bedding
  • 67 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Bunk Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Premium bedding
Select Comfort bed
Blackout curtains
  • 69 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, Non Smoking

Premium Room, 2 Single Beds, Non Smoking

Premium Room, 2 Single Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Select Comfort bed
Premium bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking (City or Garden View)

Premium Room, 2 Queen Beds, Non Smoking (City or Garden View)

Premium Room, 2 Queen Beds, Non Smoking (City or Garden View)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Select Comfort bed
Premium bedding
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking, Ocean View

Premium Room, 2 Queen Beds, Non Smoking, Ocean View

Premium Room, 2 Queen Beds, Non Smoking, Ocean View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Select Comfort bed
Premium bedding
  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Premium Room, 1 King Bed, Accessible, City View

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Select Comfort bed
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (City or Garden View)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Room, 1 King Bed, Non Smoking (City or Garden View)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
HDTV
Blackout curtains
Select Comfort bed
Premium bedding
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hilton Cartagena

Pool
Spa
Pet-friendly
Free parking
9.0 out of 10, Wonderful, (1002)
The price is NZ$260
includes taxes & fees
13 Jan - 14 January 2025
Hilton Cartagena
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About the area

Map
Carrera 1a No 2-87, Cartagena, Bolivar, 130001

What's nearby

  • Bocagrande Beach - 1 min walk - 0.1 km
  • Clock Tower - 6 min drive - 3.8 km
  • Cartagena de Indias Convention Center - 6 min drive - 3.9 km
  • San Felipe de Barajas Castle - 7 min drive - 4.7 km
  • Port of Cartagena - 12 min drive - 7.3 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 21 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Kanuu Restautant (InterContinental) - ‬3 min walk
  • ‪Cilantro Cevicheria & Restaurant - ‬1 min walk
  • ‪Pool Bar Intercontinental - ‬4 min walk
  • ‪Kiosco El Bony - ‬1 min walk
  • ‪Italian Pizza & Pasta - ‬4 min walk

About this property

Hotel Caribe by Faranda Grand, a member of Radisson Individuals

At Hotel Caribe by Faranda Grand, a member of Radisson Individuals, you can spend time at the beach enjoying beach umbrellas, beachside drinks and sunloungers, plus you'll only be steps from Bocagrande Beach. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, facials and body scrubs. Pedro Heredia Restaurant, one of 4 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 poolside bars, a bar/lounge and a health club. The pool and helpful staff get great marks from fellow travellers.

Languages

English, Spanish

At a glance

Hotel size

  • 363 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Parents must have child's birth certificate and photo ID*
  • Babysitting*

Pets

  • Pets allowed (dogs only, 1 total, up to 10 kg per pet)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Free secured, uncovered on-site self-parking
  • Free secured, uncovered on-site valet parking
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free full breakfast each morning
  • 4 restaurants
  • 2 poolside bars
  • Bar/lounge
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • Private picnics
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Mini golf
  • Playground
  • Childcare in room (surcharge)

What to do

  • Mini golf
  • Evening entertainment
  • Shopping
  • Pool table
  • Beach access
  • Scuba-diving nearby

Working away

  • Business centre
  • 9 meeting rooms
  • Conference space (3444 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free pool cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 3 buildings/towers
  • Built in 1945
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Health club
  • 3 outdoor pools
  • Art gallery on-site
  • Designer shops on-site
  • Arcade/games room
  • Full-service spa
  • 2 hot tubs
  • Sauna
  • Steam room
  • Music library
  • Colonial architecture

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool access ramp on site

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Selected Comfort mattress
  • Free cot/infant bed

What to enjoy

  • Heated floors

Freshen up

  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open selected days. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Dining

Pedro Heredia Restaurant – Overlooking the pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
India Catalina Restaurant – This restaurant overlooks the pool. Guests can enjoy drinks at the bar. Open daily.
Oh Caribe! Restaurant – This beachfront restaurant specialises in seafood and only serves lunch. Guests can enjoy drinks at the bar. Open selected days.
Karibukay Sushi Bar – This sushi bar specialises in Asian cuisine. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 25 per person (one way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pets

  • Pets are allowed for an extra charge of USD 30 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8 AM to 8:00 PM
  • Guests under 18 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing that there's a fire extinguisher and a security system on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Property Registration Number RNT 4253

Also known as

Caribe Cartagena
Caribe Hotel
Hotel Caribe Faranda Cartagena
Hotel Caribe Cartagena
Caribe Hotel Cartagena
Hotel Caribe Faranda
Caribe Faranda Cartagena
Caribe Faranda
Hotel Caribe by Faranda Grand
Hotel Caribe by Faranda Grand a member of Radisson Individuals

Frequently asked questions

Does Hotel Caribe by Faranda Grand, a member of Radisson Individuals offer free cancellation for a full refund?
Yes, Hotel Caribe by Faranda Grand, a member of Radisson Individuals does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Caribe by Faranda Grand, a member of Radisson Individuals?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8 AM to 8:00 PM.
Are pets allowed at Hotel Caribe by Faranda Grand, a member of Radisson Individuals?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 10 kg per pet. There's a charge of USD 30 per pet, per night.
Is parking offered on site at Hotel Caribe by Faranda Grand, a member of Radisson Individuals?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Hotel Caribe by Faranda Grand, a member of Radisson Individuals?
Yes, an airport shuttle is available. The charge is USD 25 per person one way.
What are the check-in and check-out times at Hotel Caribe by Faranda Grand, a member of Radisson Individuals?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an on-site casino at Hotel Caribe by Faranda Grand, a member of Radisson Individuals?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (4-min walk) is nearby.
What is there to do at Hotel Caribe by Faranda Grand, a member of Radisson Individuals and nearby?
Have fun during the warmer months with activities nearby such as scuba-diving. Additional recreation nearby includes casino gaming. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. Hotel Caribe by Faranda Grand, a member of Radisson Individuals also has 2 poolside bars, a sauna and a steam room, as well as an arcade, a picnic area and a garden.
Are there restaurants at or near Hotel Caribe by Faranda Grand, a member of Radisson Individuals?
Yes, there are 4 on-site restaurants, featuring beachfront dining, international cuisine and ocean views.
What's the area around Hotel Caribe by Faranda Grand, a member of Radisson Individuals like?
Hotel Caribe by Faranda Grand, a member of Radisson Individuals is located near Bocagrande Beach in Bocagrande, a short 3-minute walk from Centro Comercial Nao and 6 minutes' walk from El Laguito Beach.

Hotel Caribe by Faranda Grand, a member of Radisson Individuals Reviews

Reviews

8.6

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

RAFAEL, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

rufina concepcion, 4-night trip
Verified Hotels.com guest review

6/10 Good

SUITE TEENY TINY SMALLER THAN REGULAR ROOM
Room paid for 600+ square feet Room received less than 200 square feet NOISY SOUND BLASTS REGULAR 24/7 Sound proof advertised? According to what standard? A deaf person No hotels.com benefits upgrade nor 50% food discount nothing Weird usually caribe is accurate Regular room is bigger than suite according to my phone measurements
Not 600sq’
Eric, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mohammad, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Gregory, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jonathan, 1-night trip
Verified Hotels.com guest review

8/10 Very good

One of the things I liked the most is the mini zoo they have on the property.
Marcos Antonio, 8-night romance trip
Verified Expedia guest review

10/10 Exceptional

Wonderful place, about 1 mile from the walled city. Easy $5-10 Uber. Easy walk to the ocean, great pool, animals for children, playground, solid gym. Breakfast included, can go into town for wonderful meals. Impeccable service at all times—highly recommend.
Ronald, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Jorge Eliecer, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

No wifi no luz, food is bad waitresses not serve coffee not anything I don’t like at all never came back
Sandra, 5-night family trip
Verified Expedia guest review

8/10 Very good

So old moldy broken cracked bathroom No hot water nonexistent Cool property animals pool shade birds Good food Beach private area Games spa
Eric, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Awesome place and staff was wonderful
Emilia, 4-night romance trip
Verified Expedia guest review

8/10 Very good

The staff were all friendly, nice, helpful and polite. Jose Castillo was superb and there was an older person at the restaurant tall and slim that went out of his way to please us for our breakfast. The building we stayed in was ok, however our bedroom needed to be cleaned. I walked once without my shoes and my feet were all black underneath. You can feel the dirt. The bathroom shower was dirty as well. I had to go buy sandals to be able to take a shower. One unique thing they did was that my friend was celebrating her birthday and when we came to the room they had a birthday cake for her. That was very sweet and special. I rate them with an overall 7 points, because the room we stayed in did not seemed to go with the rest of the beautiful buildings. I humbly suggest that rooms be inspected and/or the bathroom need some remodeling.
Ruth, 7-night trip with friends
Verified Expedia guest review

2/10 Poor

We were on vacation in December last year and everything was perfect. Now we have been there for a week, we traveled from New York and another family of friends from Chile. The experience this time was very bad and these are the points that made us most uncomfortable: 1. They gave us a dirty room, the fridge was empty and when my wife asked them about the room and the fridge they told her she had to wait until the next day. 2. My friend from Chile asked for chicken grile and that please be breast and the waiter told her that that decision was up to the Chef. 3.We go to the restaurant for dinner and the waiter, an elderly man, comes reluctantly to serve us and does not give us all the options on the menu, as if he wanted us to not eat anything and leave. 4. I go to deliver the towels and the person in charge tells me that if I didn't deliver them on time, then I would be parked as if I had stolen them. 5. A waitress who was there at the time argued with me saying that we Latinos pay attention to things that don't matter and that the rules of the hotel must be enforced. My conclusion: Is it really a 5 star hotel, or are they lying to us, this service and these things never happen in a real 5 star hotel where we have been in the USA and other countries. Never an employee such as a waitress should argue with any guest. Never in any 5 star hotel do they go after guests for a towel. The rooms should never be dirty and the refrigerator or mini bar should never be empty.
Freddy, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

The property is pretty centrally located. Tons of food options within walking distance. In the evening, the pick up for chiva buses is directly across the street. The rooms ac did not work properly but they accommodated and offered to switch us to a different room. We declined and requested fans and it solved the problem. The food and drinks were delicious! Breakfast was very good! We saw tons of animals roaming the property. My son held a sloth that kept coming to visit the pool area. Everyone of the staff members are seen working hard all day and are extremely polite and helpful. If I return to Cartagena again with my family if 4, I would return to Hotel Caribe. The pools were perfect for the kids!
Vanessa, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Juan, 6-night trip
Verified Expedia guest review

8/10 Very good

The hotel is beautiful. I loved the rainforest vibe. I have it 4 stars because several outlets did not work in our room and compared to other rooms our group reserved, ours did not have a rug and was outdated.
Johana, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff was super attentive and helpful in every way.
Joanne, 5-night trip
Verified Hotels.com guest review

8/10 Very good

We stayed here for three days on a family trip. Our kids loved the wildlife on site and the pools. The restaurant near the pool has decent food. Overall, the hotel is in a good location and the history of the building itself is fascinating.
Bradley, 3-night family trip
Verified Expedia guest review

4/10 Fair

No hot water!! AC blows low capacity and not cold air. Had to use fan to circulate air which got us sick at end of trip. Had to change room 3 times before getting a decent room, without hot water and poor AC. Subpar check in. Only good thing is breakfast and pool was decent. Some staff very nice. Otherwise, would not go back.
Alexandria, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Incident where we brought pizza to hotel and were made to eat it in room, not in common areas (outside of restaurant areas). This was wrong and disrespectful.
Jose, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Staff was very kind and professional. Good was great. Hotel very clean. Pool big and clean. Everything was great.
Yanixa, 4-night family trip
Verified Orbitz guest review

10/10 Exceptional

Every single person from the moment we walked in and Enrique greeted us to the help and kindness we received from Caesar, Edwin, Bryan, and Juan Paul just to name a few, provided us with exceptional service and made our stay an incredible one! I would hands down stay here again! 10/10!!!!
Danielle, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

👍
Rafael, 4-night romance trip
Verified Expedia guest review