New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive
New Orleans Union Passenger Terminal - 13 min walk
Saint Charles at Saint Joseph Stop - 5 min walk
St. Charles at Julia Stop - 7 min walk
Saint Charles at Lee Circle Stop - 7 min walk
Restaurants
Cochon Restaurant - 3 min walk
Pêche - 4 min walk
Gus's World Famous Fried Chicken - 4 min walk
Cochon - 3 min walk
Lucy's Retired Surfers Bar & Restaurant - 5 min walk
About this property
Sonesta ES Suites New Orleans Convention Center
When you stay at Sonesta ES Suites New Orleans Convention Center, you'll be in a great location, within a short 10-minute walk of Ernest N. Morial Convention Center and National World War II Museum. The outdoor pool is a great spot for a morning swim, and guests can get a workout in at the 24-hour fitness centre. Also, Canal Street and Caesars New Orleans Casino are within a 15-minute walk. Fellow travellers say great things about the pool and helpful staff. Public transportation is only a short walk: Saint Charles at Saint Joseph Stop is 5 minutes and St. Charles at Julia Stop is 7 minutes.
Languages
English, Spanish
At a glance
Hotel size
231 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age – 21
Check-out time is 11:00 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Children
No cots (infant beds)
Pets
Pets allowed (2 total)*
Service animals welcome
Specific rooms only, restrictions apply*
Pets must be supervised
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
On-site valet parking (USD 45 per night; includes in/out privileges)
Wheelchair-accessible parking and van parking on site
On-site parking includes off-street options
Other information
Smoke-free property
Property amenities
Food and drink
Free buffet breakfast each morning 6:00 AM–9:30 AM
A damage deposit of USD 250 will be collected before check-in
Optional extras
Laundry facilities are available for an extra charge of USD 3 per day
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 75 per accommodation, per week
Parking
Valet parking costs USD 45 per night with in/out privileges
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards and cash.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Residence Inn Aparthotel New Orleans Downtown
Residence Inn New Orleans Downtown
New Orleans Residence Inn
Residence Inn New Orleans Hotel New Orleans
Residence Inn New Orleans Downtown Aparthotel
Residence Inn Marriott New Orleans Downtown Aparthotel
Residence Inn Marriott New Orleans Downtown
Resince Inn riott New Orleans
Residence Inn by Marriott New Orleans Downtown
Sonesta ES Suites New Orleans Convention Center Hotel
Sonesta ES Suites New Orleans Convention Center New Orleans
Frequently asked questions
Does Sonesta ES Suites New Orleans Convention Center offer free cancellation for a full refund?
Yes, Sonesta ES Suites New Orleans Convention Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sonesta ES Suites New Orleans Convention Center?
Yes, there's an outdoor pool.
Are pets allowed at Sonesta ES Suites New Orleans Convention Center?
Yes, pets are welcome, with a limit of 2 total. There's a charge of USD 75 per accommodation, per week. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Sonesta ES Suites New Orleans Convention Center?
Yes. Valet parking costs USD 45 per night.
What are the check-in and check-out times at Sonesta ES Suites New Orleans Convention Center?
Check-in start time: 4 PM; check-in end time: anytime. Check-out time is 11:00 AM.
Is there an on-site casino at Sonesta ES Suites New Orleans Convention Center?
No, this hotel doesn't have a casino, but Caesars New Orleans Casino (14-min walk) and Fair Grounds Race Course (8-min drive) are both nearby.
What is there to do at Sonesta ES Suites New Orleans Convention Center and nearby?
Have fun during the warmer months with activities nearby such as cycling. Additional recreation nearby includes casino gaming. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness centre and a picnic area.
Does Sonesta ES Suites New Orleans Convention Center have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a coffee maker, cookware and a fridge.
What's the area around Sonesta ES Suites New Orleans Convention Center like?
Sonesta ES Suites New Orleans Convention Center is in Arts/Warehouse District, a short 5-minute walk from Saint Charles at Saint Joseph Stop and 5 minutes' walk from Ernest N. Morial Convention Center. Travellers say that the area is walkable and good for families.
Sonesta ES Suites New Orleans Convention Center Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.4/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
2 January 2025
Angelika
Angelika, 2-night trip
Verified Hotels.com guest review
2/10 Poor
2 January 2025
Terrible experience
Customer service is terrible, a they do not know their policy, a the managers or rude an in considerate. We had a car wreck and had to stay over night in the hospital a wasn’t able to make the reservation, I called 3 times an I was confirmed that the room was canceled but then they say it was un-refundable after they gave me the run around after 3 days. We had a car wreck my daughter broke her leg. Is that not enough to get the money back for a room we didn’t stay in. I feel something should be understood an taken under consideration.
Chastite
Chastite, 1-night trip
Verified Hotels.com guest review
6/10 Good
1 January 2025
Awful Shower
My biggest complaint was the shower - no hot water and no water pressure. It was awful! Also, walls were super thin and you could hear all the dogs and noises from other rooms. Room was spacious and beds were comfy. Breakfast was sub-par — pancake machine didn’t work, oatmeal unavailable half the days, etc. Popcorn maker in the lobby was a fun touch.
James
James, 5-night family trip
Verified Hotels.com guest review
10/10 Exceptional
31 December 2024
avery
avery, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 December 2024
Harold
Harold, 2-night trip
Verified Hotels.com guest review
8/10 Very good
30 December 2024
Casey
Casey, 2-night trip
Verified Hotels.com guest review
8/10 Very good
30 December 2024
Hyundai Sonesta
The front desk was extremely kind and helpful including when I had an incident that required immediate addressing. Everything was in walking distance even though that led to some chafing. Thankfully the AC in the hotel room was amazing. I would definitely stay there again.
Verified traveller
4-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
30 December 2024
Verified traveller
4-night family trip
Verified Hotels.com guest review
8/10 Very good
30 December 2024
Leonardo
Leonardo, 2-night trip
Verified Hotels.com guest review
8/10 Very good
30 December 2024
Anjani Prasada Rao
Anjani Prasada Rao, 4-night family trip
Verified Hotels.com guest review
2/10 Poor
29 December 2024
Anthony
Anthony, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
29 December 2024
Cassi
Cassi, 2-night family trip
Verified Hotels.com guest review
6/10 Good
28 December 2024
Poor breakfast
Poor breakfast, limited time and almost empty for breakfast, everything finished at 9:00 am . No coffee or water at lobby
Location and rooms space were ok
Majid
Majid, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
27 December 2024
Aaron
Aaron, 1-night trip
Verified Hotels.com guest review
2/10 Poor
27 December 2024
very Bad breakfast service. Very old facility
Aida
Aida, 3-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
25 December 2024
Mary Ellen
Mary Ellen, 2-night trip
Verified Hotels.com guest review
8/10 Very good
23 December 2024
Satisfied
Menyan
Menyan, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
23 December 2024
Our stay was a great experience. No problems at all. My only complaint is the beds are kind of hard but some people may prefer that. 8/10 recommend!
Conner
Conner, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 December 2024
Sonesta Yesta
Very spacious room! Quaint courtyard area. Staff was friendly!
Mary Ellen
Mary Ellen, 4-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
17 December 2024
Jerome
Jerome, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
16 December 2024
Jason
Jason, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
15 December 2024
Rickeda
Rickeda, 2-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
15 December 2024
Allen
Allen, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
15 December 2024
Paullasha
Paullasha, 2-night trip
Verified Hotels.com guest review
6/10 Good
15 December 2024
Nonchalant service
The room is spacious, and clean. The shower was awful, the water coming from the shower head is all over the place. and the toilet doesn’t flush the best. Every time you put one piece of paper in the toilet you have to flush it.
The people at the front desk could be a little more welcoming and friendly. They very nonchalant. No one welcomed us to the hotel or give us any info on breakfast or anything like that. This was pretty much the interaction : checking in? Do you want to use your card on file? Your room is down the hall to the left.
Nothing else was said! If you’re looking for good customer service this is definitely not the hotel for you. If you just want a OK room to stay in, this is perfect. I guess you get what you pay for.