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Hotel Ciudad Real Palenque

3.5 star property
Family-friendly hotel in Palenque with outdoor pool and restaurant

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Ciudad Real Palenque

Outdoor pool
Junior Double Room
2 bars/lounges, sports bar, rooftop bar
Poolside bar
Deluxe Suite | Living area
VIP Access

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Non-smoking
    Non-smoking
  • Bar
    Bar
  • Pool
    Pool
  • Free parking
    Free parking
  • Air conditioning
    Air conditioning
Main amenities
  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Waterslide
  • Pool bar
  • Swim-up bar
  • Room service
  • Spa services
  • Business centre
  • 3 meeting rooms
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
The price is NZ$131
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Suite

Deluxe Suite | Living area

Deluxe Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Separate bedroom
Blackout curtains
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 2 Double Beds

View all photos for Junior Double Room

Junior Double Room

Junior Double Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Flat-screen TV
Blackout curtains
Hairdryer
  • 32 sq m
  • Sleeps 3
  • 2 Double Beds

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includes taxes & fees
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About the area

Map
Carretera a Pakal-Na Km. 1.5, Col. La Mielera, Palenque, CHIS, 29960

What's nearby

  • El Panchán - 15 min walk - 1.3 km
  • Aluxes Eco Park - 4 min drive - 4.0 km
  • Palenque National Park - 6 min drive - 5.7 km
  • Misol-Ha Waterfalls - 7 min drive - 8.3 km
  • Palenque Archaeological Zone - 10 min drive - 8.2 km

Getting around

  • Palenque, Chiapas (PQM-Palenque Intl.) - 2 min drive
  • Villahermosa, Tabasco (VSA-Carlos Rovirosa Perez Intl.) - 107 min drive

Restaurants

  • ‪Cafe Jade - ‬15 min walk
  • ‪Restaurante Maya Cañada - ‬14 min walk
  • ‪Mr. Taco - ‬16 min walk
  • ‪Chivo's Mar & Tierra - ‬15 min walk
  • ‪La Selva - ‬14 min walk

About this property

Hotel Ciudad Real Palenque

Hotel Ciudad Real Palenque is a great choice for a stay in Palenque. Guests indulge in deep-tissue massages, then grab a bite to eat at the restaurant. Other highlights include 2 bars/lounges, an outdoor pool and a poolside bar.

Languages

English, Spanish

At a glance

Hotel size

  • 72 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7 AM–noon
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Swim-up bar
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Water slide
  • Playground

Working away

  • Business centre
  • 3 meeting rooms
  • Co-working spaces
  • Conference space (3100 square feet)

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services

Facilities

  • 2 buildings/towers
  • Built in 1994
  • Garden
  • Terrace
  • Television in common areas
  • Mosquito nets
  • Communal living room
  • An outdoor pool
  • Spa services
  • Water slide
  • Banquet hall
  • Reception hall
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 109
  • Well-lit path to entrance
  • Step-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Gravel flooring in public areas
  • Cobblestone flooring in public areas

Room amenities

Be entertained

  • 42-inch flat-screen TV
  • Cable TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Dining table

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and massages.

Dining

Las Palmas – This poolside rooftop bar specialises in Mexican cuisine and serves lunch and dinner.
La Terraza – Overlooking the pool and garden, this sports bar specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.
Bambú – Overlooking the pool and garden, this restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 100 to 220 for adults and MXN 100 to 220 for children
  • Late checkout can be arranged for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
This property accepts credit cards, debit cards and cash.

Also known as

Ciudad Real Hotel
Ciudad Real Palenque
Hotel Ciudad Real Palenque
Hotel Ciudad Real
Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel
Hotel Ciudad Real Palenque Palenque
Hotel Ciudad Real Palenque Hotel Palenque

Frequently asked questions

Does Hotel Ciudad Real Palenque offer free cancellation for a full refund?
Yes, Hotel Ciudad Real Palenque does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Ciudad Real Palenque?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9:00 AM to 9:00 PM.
Are pets allowed at Hotel Ciudad Real Palenque?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Ciudad Real Palenque?
Yes, there's free self parking. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at Hotel Ciudad Real Palenque?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 1 PM. Late check-out is available for a charge.
What is there to do at Hotel Ciudad Real Palenque and nearby?
Hotel Ciudad Real Palenque has 2 bars and a water slide, as well as spa services and a garden.
Are there restaurants at or near Hotel Ciudad Real Palenque?
Yes, Las Palmas offers Mexican cuisine, garden views and poolside dining.
Does Hotel Ciudad Real Palenque have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Hotel Ciudad Real Palenque like?
Hotel Ciudad Real Palenque is located a short 15-minute walk from El Panchán.

Hotel Ciudad Real Palenque Reviews

Reviews

9.0

Wonderful

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Beautiful property
Elaine, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Very confortable hotel
This is one of the best hotels we visited this summerbtime
MARIO, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jacqueline, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel is really good is like getting to an island, when you get out of the property everything is normal in a small town, and when you return to the hotel you don't feel the Town
Francisco, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Maria, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

The food is very good. One suggestion is that breakfast should have more options. Moyetes every morning was no good.
Hugo, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

9 out of 10 no coffee available in room or lobby o
Hotel is very clean staff are very professional and restaurant food was delicious
Rosa, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Good location.
David, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

They allowed early check-in at no additional cost
ALEJANDRA, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel with a nice pool
Jason, 2-night trip
Verified Expedia guest review

8/10 Very good

Daniel, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel, clean and quite, super accessible, I would definitely recommend
Guadalupe, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Property was nice but the area was a bit away from the central. 8 peso colectivo ride solved that.
David, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The hotel has a pool which is such an incredible bonus especially after walking around ruins etc in the heat. The room was good and the bathroom was fine. Both very clean. The staff were nice and helpful. The location is great. We ate dinner at the restaurant twice and the food was very nice and reasonably priced. A 10 minute walk into Centro and to a large supermarket. Overall I would recommend to family and friends.
Trudy, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Nice hotel
Hotel was quite nice. Onsite restaurant was better than expected. Service was acceptable and friendly. No complaints at all
James, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Clean nice pool modern and wonderful staff
Bonnie, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Pienso que es un hotel con unas instalaciones maravillosas pero no le hacen mantenimiento entonces es un hotel de caído , descuidado
angela maria, 2-night romance trip
Verified Expedia guest review

6/10 Good

You can hear everything from the rooms near you. The staff is unfriendly and unhelpful. The only restaurant on site is nice, but the food is horrible, in my opinion.
Clara, 3-night trip
Verified Expedia guest review

8/10 Very good

Very good
All was very good, except the waiter at breakfast was not so friendly or attentive.
Ronald J., 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We loved this place. Staff was great. Food was good. Close to palenque centro (about 2 min drive), and about 10-15 min from palenque ruins. The staff was good enough to book a yaxchilan/bonampak tour for us. We did spot a small lizard in the room. But other than that, this is a good place.
Daniel, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Extremely kind staff always willing to go Above and beyond tl assist
Aaron, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Front desk staff was perfunctory and not particularly friendly or welcoming. The hotel seemed more interested in getting you to spend more money in their restaurant and bar. They prohibited the introduction of any food or drink for consumption on the premises. I guess that would even apply to bottled water. Not a great experience.
Martin, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Clean and nice, the staff was helpful every time we needed it.
Linda, 2-night trip with friends
Verified Expedia guest review

8/10 Very good

2-night family trip
Verified Hotels.com guest review

4/10 Fair

Upon check in the manager is very rude and does not allow any food or alcohol from outside the hotel . They ended up charging us to bring drinks inside the hotel, that must be the first time I’ve ever heard of this rule in my life. The manager needs to improve her people skills before she gets this hotel shut down completely.
Ignacio, 2-night family trip
Verified Expedia guest review