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Serenade Punta Cana Beach & Spa Resort - All Inclusive

4.5 star property
Upmarket beachfront property with free water park, near Cabeza de Toro Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Serenade Punta Cana Beach & Spa Resort - All Inclusive

View from room
Aerial view
Front of property
Minibar, in-room safe, desk, blackout curtains
Private spa tub

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Free breakfast
    Free breakfast
  • Bar
    Bar
  • Pool
    Pool
  • Laundry facilities
    Laundry facilities
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • On a private beach
  • Restaurants and 2 poolside bars
  • 2 swim-up bars
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
Feel at home
  • Free cots/infant beds
  • Children's pool
  • Playground on-site
  • Private bathroom
  • Television
  • Garden
The price is NZ$463
includes taxes & fees
11 Dec - 12 Dec

Room options

Available filters for rooms
Showing 43 of 43 rooms

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Suite

Premium Suite

Premium Suite

Highlights

Balcony
Air conditioning
Club Lounge
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
  • 78 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Pool Access

Terrace/patio

Luxury Room, Pool Access

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury Room, Garden View

Minibar, in-room safe, desk, blackout curtains

Luxury Room, Garden View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Bathrobes
  • 50 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Jetted bath
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • 98 sq m
  • Sleeps 3
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Jetted bath
  • 91 sq m
  • Sea view
  • Sleeps 4
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • 98 sq m
  • Sleeps 4
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Jetted bath
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • 98 sq m
  • Sleeps 2
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Jetted bath
  • 91 sq m
  • Sea view
  • Sleeps 2
  • 2 King Beds

View all photos for Luxury Suite

65-inch flat-screen TV with cable channels, TV, table football

Luxury Suite

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Hairdryer
  • 98 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Jetted bath
  • 91 sq m
  • Sea view
  • Sleeps 3
  • 2 King Beds

View all photos for Superior Room, Jetted Tub, Sea View

Minibar, in-room safe, desk, blackout curtains

Superior Room, Jetted Tub, Sea View

Highlights

Balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Jetted bath
  • 91 sq m
  • Sea view
  • Sleeps 1
  • 2 King Beds

View all photos for Quadruple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout curtains

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Luxury With Garden View

Minibar, in-room safe, desk, blackout curtains

Double Room Luxury With Garden View

  • Sleeps 2
  • 2 Double Beds

View all photos for Room Luxury

Minibar, in-room safe, desk, blackout curtains

Room Luxury

  • Sleeps 1
  • 1 Double Bed

View all photos for Family Suite -5 Guests- Master With Pool View

Minibar, in-room safe, desk, blackout curtains

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Suite Luxury

  • Sleeps 6
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Quadruple Room Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Quadruple Room Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room Luxury

Minibar, in-room safe, desk, blackout curtains

Triple Room Luxury

  • Sleeps 3
  • 2 Double Beds

View all photos for Triple Suite Master With Pool View

Minibar, in-room safe, desk, blackout curtains

Triple Suite Master With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Quadruple Suite Master With Pool View

Minibar, in-room safe, desk, blackout curtains

Quadruple Suite Master With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout curtains

Quadruple Room Luxury With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Luxury With Private Pool

Minibar, in-room safe, desk, blackout curtains

Double Room Luxury With Private Pool

  • Sleeps 2
  • 2 Double Beds

View all photos for Triple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout curtains

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Quadruple Room Luxury With Private Pool

Minibar, in-room safe, desk, blackout curtains

Quadruple Room Luxury With Private Pool

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Triple Room Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Family Suite -5 Guests- Master With Pool View

Minibar, in-room safe, desk, blackout curtains

Family Suite -5 Guests- Master With Pool View

  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Triple Room Luxury With Garden View

Minibar, in-room safe, desk, blackout curtains

Triple Room Luxury With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Double Suite Master With Pool View

Minibar, in-room safe, desk, blackout curtains

Double Suite Master With Pool View

  • Sleeps 2
  • 2 Double Beds

View all photos for Room Luxury With Garden View

Minibar, in-room safe, desk, blackout curtains

Room Luxury With Garden View

  • Sleeps 1
  • 2 Double Beds

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The price is NZ$601
includes taxes & fees
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About the area

Map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000

What's nearby

  • Catalonia Caribe Golf Club - 17 min walk - 1.5 km
  • Dolphin Explorer - 18 min walk - 1.5 km
  • Cabeza de Toro Beach - 20 min walk - 1.7 km
  • Downtown Punta Cana - 11 min drive - 8.1 km
  • Bavaro Beach - 21 min drive - 13.3 km

Getting around

  • Punta Cana (PUJ-Punta Cana Intl.) - 24 min drive

Restaurants

  • ‪The Cut - ‬12 min walk
  • ‪Lobby Bar - ‬5 min drive
  • ‪Yuca - ‬18 min walk
  • ‪Windows Restaurant - ‬4 min drive
  • ‪Bar El Palmeral - ‬5 min drive

About this property

Serenade Punta Cana Beach & Spa Resort - All Inclusive

Placing you only a five-minute drive from Cabeza de Toro Beach, Serenade Punta Cana Beach & Spa Resort - All Inclusive offers a private beach where you can enjoy beach umbrellas, beach massages and volleyball. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy and hydrotherapy. The restaurant is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. Other highlights at this luxurious property include 2 poolside bars, a fitness centre and a children's pool. Fellow travellers say great things about the helpful staff and family-friendly amenities.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
Room service during certain hours (limited menu)
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities

Languages

English, French, German, Spanish

At a glance

Hotel size

  • 603 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 11:30 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–10:00 AM
  • 2 poolside bars
  • 2 swim-up bars
  • Restaurant
  • Bar/lounge
  • Private dining
  • Room service (limited hours)

Travelling with children

  • Free water park access
  • Children's pool
  • Playground
  • Lifeguard on-site

What to do

  • On a private beach
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Concerts/live shows
  • Evening entertainment
  • Shopping
  • Pool table
  • Air hockey
  • Table football
  • Ping pong

Working away

  • 3 meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 8 buildings/towers
  • Built in 2020
  • Garden
  • Terrace
  • Communal living room
  • Fitness centre
  • 3 outdoor pools
  • Free water park
  • Designer shops on-site
  • Arcade/games room
  • Full-service spa
  • Massage/treatment rooms
  • Water slide
  • Banquet hall
  • Reception hall
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Lift

Room amenities

Be entertained

  • 65-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs

Special features

Spa

The on-site spa has 5 treatment rooms and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Buffet Principal – On-site buffet restaurant.
Restaurante SteakHouse – On-site diner. Open daily.
Restaurante Italiano – On-site theme restaurant. Open daily.
Restaurante Japones – On-site theme restaurant. Open daily.
Restaurante Mediterraneo – On-site theme restaurant. Open daily.

Fees & policies

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of DOP 6000 per pet, per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 6:30 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses a grey water recycling system.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.

Also known as

Serenade Punta Cana Beach Spa Resort
Serenade Punta Cana Beach Spa Casino Resort
Serenade Punta Cana Beach Spa Casino Resort All Inclusive

Frequently asked questions

Does Serenade Punta Cana Beach & Spa Resort - All Inclusive offer free cancellation for a full refund?
Yes, Serenade Punta Cana Beach & Spa Resort - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 6:30 PM.
Are pets allowed at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Yes, dogs are welcome. There's a charge of DOP 6000 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon. Contactless check-out is available.
Is there an on-site casino at Serenade Punta Cana Beach & Spa Resort - All Inclusive?
No, this property doesn't have a casino, but Casino Avalon Princess (17-min drive) is nearby.
What is there to do at Serenade Punta Cana Beach & Spa Resort - All Inclusive and nearby?
Have fun during the warmer months with activities such as volleyball. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Serenade Punta Cana Beach & Spa Resort - All Inclusive also has 2 swim-up bars, 2 poolside bars and a private beach, as well as a Turkish bath, an arcade and a garden.
Are there restaurants at or near Serenade Punta Cana Beach & Spa Resort - All Inclusive?
Yes, there's an on-site restaurant, Buffet Principal.
Does Serenade Punta Cana Beach & Spa Resort - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Serenade Punta Cana Beach & Spa Resort - All Inclusive like?
Serenade Punta Cana Beach & Spa Resort - All Inclusive is a short 20-minute walk from Cabeza de Toro Beach and 12 minutes' walk from Bavaro Lagoon.

Serenade Punta Cana Beach & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very good

8.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Poor

I have been robbed there. My case is not the only one case, there are a lot of guests who lost their money in a very veird circumstances. Rooms are dirty, very poor English knowledge of hotel stuff. The food is ok but only ok- not really Dominican, the fruits are sour and unripe- I expected by that location fruits would taste amazing and it is like that but not in this hotel. The waiters didn’t react on questions or forgot about my orders several times. Hotel which allows to robber their guest shouldn’t have 5 starts.
9-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Happy placer
Lo recomiendo más que todo si quieres paz y tranquilida para mi fue una experiencia súper más que todo lo que yo deseaba relaxing la comida súper la atención de supervisor Andrés y el maletero nata el súper quiero felicitarlos a todo el equipo de trabajo
yarlenis, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Stephanie, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

THE PERFECT SERANADE PUNTA CANA
First time at the Serenade Punta Cana. This is a newer hotel and you can see it was very well planned with everything they did. I liked it becaue it was smaller in size, i did not have to take tram car to get to the beach or the buffett. Check in was easy and quick, i asked for an upgrade and was given a beautiful suite with two bathrooms and one bedroom with a pull out couoch bed. The food was excellent, Breakfast lunch and dinner.I had the pleasure of meeting Joandel Cayetano, he was always there for all of us, making sure are drinks were always refilled. Just a perfect helper to all of us. Also Yandys Guerrero and Pelagia Ramirez. Both again very helpful i never had to ask for anything they were always right there. Pebel and Freddy made sure we had everything we needed and cant forget Pedito Rosa .The Captain Victor and Hostess Soribel made sure everything in the buffet ran smoothly. They have a beautiful theater were we saw some good shows. I just wish they would get the theater Air conditioned as it would be warm in side.. We were there for Hollowen and the hotel was decorted so nice. They even had a little haunted house for the kids...All the pools were nice, great water park, and the beach my favotie of all. Very few waves and always chairs to find. This is a beautiful hotel perfect for relaxing, and nce for kids. Hopefully i will return soon. Thank you to all the people that work there you were all great.
Lance, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Amazing
The resort was beautiful. Housekeeping came everyday and cleaned our rooms. We went to the spa and even upgraded our stay to gold. Our concierge Marcos was amazing. We will be back in the near future
4-night trip
Verified Hotels.com guest review

6/10 Good

It was okay, not so great overall.
It was ok, I was expecting more.
Jamel, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Andrei, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ricardo, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

DO NOT book for a one night stand
Overall, very mediocre experience with this hotel. waiters for the most part very nice and helpful, management has a lot of room for improvement. my main concern is that there is no info about restaurant booking at all and if you reserve this place today for today, you cant make a reservation for the restaurants... and despite all our attempts explaining guest services that we made a booking today and staying just for one night did not help at all. Buffet was so-so at the most. rooms where very smelly and drain issues was at every tub and sink. we travel at least once a month and stay at quite a few hotels in DR and this is the only one where I feel like wasting my time and express my opinion, all previous experience where just a straight 5 star!
Andrii, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Alejan, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

This resort was absolutely amazing. There was plenty to do for lovers, friends, and families. If you wanted to avoid the kiddos, just book the adults only side, only a 2 min walk from the main resort area. We’re ready to go back again!
Jacqueline, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

nestor, 2-night trip
Verified Hotels.com guest review

6/10 Good

Eduardo, 6-night trip
Verified Orbitz guest review

6/10 Good

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yaritza, 3-night trip
Verified Expedia guest review

6/10 Good

Food and outside experience were great! But when it comes to the cleanliness in the room, it's another story. Dust on coffee maker, headboard, towels are brown instead of white and most importantly no washcloths.
Bokombasou, 6-night trip
Verified Orbitz guest review

6/10 Good

Haythi, 1-night trip
Verified Expedia guest review

2/10 Poor

Junior i, 9-night trip
Verified Orbitz guest review

8/10 Very good

Great property, some staff are horrible
shervan, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything
MICHELE, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Enjoyed our vacation!
Drake Andrew, 7-night trip
Verified Expedia guest review

4/10 Fair

The resort offers a lot when you call the first time Workers need to respect when guests don’t want to do activities. I’m there to relax.
marlon, 8-night trip
Verified Expedia guest review

8/10 Very good

Elena, 7-night family trip
Verified Expedia guest review

8/10 Very good

Beautiful property
Albert N, 6-night family trip
Verified Orbitz guest review

8/10 Very good

English was a problem for the majority of the staff. Very friendly xx
Shaun, 7-night family trip
Verified Expedia guest review

4/10 Fair

Dirty rooms and unprofessional staff perfectly defines this hotel. The beach is awful but the pools are good. Restaurants and food are OK but the service is not good. Worst experience in an all inclusive hotel.
Osvady, 5-night family trip
Verified Expedia guest review