4/10 Fair
24 December 2024
When I arrived in my room, the TV cable and TV were partly pulled out of the wall(broken plates and wires hanging down. As a result TV and WiFi were intermittent to on-existent. I reported this immediately. Ii was not offered an alternate room. Instead, I was told that maintenance had left for the day (it was 4 pm), and it would be fixed the next morning. It was not, so I had another evening without TV or internet. Also, the thermostat didn’t work. The room was clean and otherwise fine, but I will likely avoid this chain in the future.
David
David, 2-night family trip
Verified Hotels.com guest review