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Novotel Mexico City Toreo

4.0 star property
Hotel with 3 restaurants, near Toreo Parque Central

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Novotel Mexico City Toreo

Superior Suite, 1 King Bed
View from room
Bar (on property)
Bar (on property)
Superior Suite, 1 King Bed
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Parking available
  • Non-smoking
  • Pet-friendly
  • Airport transfer
  • Air conditioning
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • 3 restaurants
  • Breakfast available
  • Valet parking
  • Business centre
  • 5 meeting rooms
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Front desk safe
  • Water dispenser
  • Conference space
Feel at home
  • Private bathroom
  • Television
  • Daily housekeeping
  • Blackout curtains
  • Lift
  • Minibar
The price is NZ$141
includes taxes & fees
30 Dec - 31 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Separate bedroom
Blackout curtains
Hairdryer
Rainfall showerhead
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master)

Suite, 1 King Bed (Master)

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Separate bedroom
Blackout curtains
Hairdryer
Rainfall showerhead
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Heating
Plasma TV
Blackout curtains
Hairdryer
Rainfall showerhead
Private bathroom
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Fiesta Americana México Toreo

Pool
Pet-friendly
Parking available
Free WiFi
9.6 out of 10, Exceptional, (1002)
The price is NZ$253
includes taxes & fees
27 Dec - 28 Dec
Fiesta Americana México Toreo
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About the area

Map
Av Primero De Mayo 120, Torre 2, San Andres Atoto, Naucalpan, MEX, 53500

What's nearby

  • Toreo Parque Central - 3 min drive - 3.3 km
  • Centro Citibanamex Convention Center - 4 min drive - 4.5 km
  • Auditorio Nacional - 6 min drive - 7.0 km
  • Plaza Satelite Shopping Center - 6 min drive - 6.7 km
  • Angel of Independence Monument - 7 min drive - 9.1 km

Getting around

  • Benito Juarez International Airport (MEX) - 36 min drive
  • Toluca, Estado de Mexico (TLC-Toluca Intl.) - 39 min drive
  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 54 min drive
  • Mexico City Buenavista Station - 22 min drive
  • Mexico City Fortuna Station - 26 min drive
  • Tultitlan Lecheria Station - 28 min drive
  • Cuarto Caminos Station - 24 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Café Etrusca Dist Naucalpan - ‬8 min walk
  • ‪Cielito Querido Café - ‬2 min walk
  • ‪Super Tortas Calientes los Güeros - ‬2 min walk
  • ‪Pollo Feliz - ‬7 min walk
  • ‪Heliana - ‬2 min walk

About this property

Novotel Mexico City Toreo

Novotel Mexico City Toreo puts you a short five-minute drive from Antara Polanco and Chapultepec Park. This eco-friendly hotel is also within a short drive of Paseo de la Reforma and Angel of Independence Monument.

Languages

English, Spanish

At a glance

Hotel size

  • 168 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Minimum check-in age – 18
  • Check-out time is 1:00 PM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs and cats only, 1 total, up to 15 kg per pet)*
  • Service animals welcome
  • Specific rooms only*
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured covered on-site valet parking (MXN 120 per night; includes in/out privileges)
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–11:00 AM on weekdays and 7:00 AM–noon on weekends
  • 3 restaurants
  • Water dispenser

Working away

  • Business centre
  • 5 meeting rooms
  • Co-working spaces
  • Conference space (215 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Well-lit path to entrance

Room amenities

Be entertained

  • 50-inch plasma TV
  • Cable TV channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only
  • Mobile key entry

Special features

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 299 per person
  • Airport shuttle service is offered for an extra charge of MXN 490.00 per vehicle (return. Maximum occupancy 4)

Children & extra beds

  • Airport shuttle service for children up to age 5 costs MXN 490.00

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 350 per pet, per night

Parking

  • Covered valet parking costs MXN 120 per night with in/out privileges
  • Parking height restrictions apply

Policies

Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Novotel Mexico City Toreo
Novotel Mexico City Toreo Hotel
Novotel Mexico City Toreo Naucalpan
Novotel Mexico City Toreo Hotel Naucalpan
Novotel Mexico City Toreo (Opening July 2021)
Novotel Mexico City Toreo (Opening June 2020)
Novotel Mexico City Toreo (Opening March 2021)
Novotel Mexico City Toreo (Opening August 2021)
Novotel Mexico City Toreo (Opening November 2020)

Frequently asked questions

Does Novotel Mexico City Toreo offer free cancellation for a full refund?
Yes, Novotel Mexico City Toreo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Novotel Mexico City Toreo ?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 15 kg per pet. There's a charge of MXN 350 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Novotel Mexico City Toreo ?
Yes. Valet parking costs MXN 120 per night.
Is an airport shuttle service offered by Novotel Mexico City Toreo ?
Yes, an airport shuttle is available. The charge is MXN 490.00 per vehicle return.
What are the check-in and check-out times at Novotel Mexico City Toreo ?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is 1:00 PM. Contactless check-out is available.
What is there to do at Novotel Mexico City Toreo and nearby?
Recommended spots to visit include Toreo Parque Central (1.1 mi) and Centro Citibanamex Convention Center (2.2 mi), along with Chapultepec Park (4 mi) and Plaza Satelite Shopping Center (4.1 mi).
Are there restaurants at or near Novotel Mexico City Toreo ?
Yes, there are 3 on-site restaurants.

Novotel Mexico City Toreo Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

This was a great stay. Clean, modern, quiet, and professional. I’m not sure what the other negative reviews are about… yes it’s not in city center but how is that the fault of the hotel? Did you not look at a map before you booked?
Michael, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Loved the property and facilities, restaurants, etc. the only bummer was that there was nothing else around and you had to get an Uber which could take forever b/c of traffic. But, otherwise, I LOVED it. Would absolutely stay again and plan outings accordingly.
Jessica, 3-night trip
Verified Expedia guest review

8/10 Very good

Nice hotel little noisy due to construction next door
Jose, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Solidservicios, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Nathan, 2-night trip
Verified Hotels.com guest review

6/10 Good

The room service was terrible, I tried to call them for 1 hour and 30 minutes and they said the line was busy. I went downstairs and they were not busy, and the servers were on their cellphones instead of answering the calls for the customers.
Carlos, 3-night business trip
Verified Expedia guest review

6/10 Good

JOSE ALFREDO, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jose humberto, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place
Luis, 1-night business trip
Verified Expedia guest review

4/10 Fair

The quality for sure decreased since last year. The customer service in the restaurant is beyond terrible, there are a couple of young servers that highlight and do an amazing job, unfortunately the other ones are just awful, grumpy and rude, seems like it is a “must have” to be able to work there. They make you feel that you are getting food for free. TERRIBLE
German, 6-night romance trip
Verified Expedia guest review

6/10 Good

The breakfast was not great. The food was average and the staff was unfriendly and would prefer to turn down any request. Only one waiter named Hugo was great, he would ask if you need something and help while displaying great attitude. You rescued our stay!
Brenda, 7-night family trip
Verified Expedia guest review

8/10 Very good

Overall, this is an average hotel.
Erik Ivan Rejon, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful property!
Jeanette, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Is clean and quiet
Laura, 1-night romance trip
Verified Travelocity guest review

10/10 Exceptional

Easy and fast check out, nice and clean.
Victor, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Great place
Carlos Rosas, 5-night trip
Verified Expedia guest review

2/10 Poor

I Was Yelled At
Need I say more... I was yelled at by senior staff .. I was hoping they would improve .. but ... it was a disappointment ..
1-night trip
Verified Hotels.com guest review

2/10 Poor

Smell of Smoke in the Hallway
I often smelled smoke in the hallway. It appears that the hotel lacks the needed controls to ensure that there is no smoking on premise. As non smoker I am more sensitive to the smell and this impacted my guest experience in a negative way.
1-night trip
Verified Hotels.com guest review

2/10 Poor

Smell of Smoke in the Hallways
Several times there was a smell of cigarette smoke that came out of the hallways. It appears the smoke detectors do not work well. I could not find - at least in my room a no smoking sign.
1-night trip
Verified Hotels.com guest review

2/10 Poor

Laundry Sign
I am not sure how this sign with so many mistakes was published. This not even close to something that can be customer facing.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice. I'm so glad I picked this hotel for my stay with my husband.
Charlee, 3-night romance trip
Verified Expedia guest review

2/10 Poor

No Follow-Up on Basic Requests
There is an urgent need for customer service \ experience training. I was left waiting for a request with no follow-up. This happened several times.
1-night trip
Verified Hotels.com guest review

2/10 Poor

1-night trip
Verified Hotels.com guest review

2/10 Poor

Poor Infrastructure - Water Pressure
The water pressure is not what you would expect in such a hotel- especially when it is located in a well-known dangerous zone - Naucalpan. If the area is a disadvantage the hotel should work to ensure that other details of the experience are optimal.
1-night trip
Verified Hotels.com guest review

2/10 Poor

I would expect
1-night trip
Verified Hotels.com guest review