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Krystal Ixtapa with optional All Inclusive

3.0 star property
Beachfront resort in Ixtapa with spa, outdoor pool

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Krystal Ixtapa with optional All Inclusive

Outdoor pool, open 9 AM to 8 PM, pool loungers
Restaurant
Outdoor banquet area
On the beach, sun-loungers, beach umbrellas, beach towels
Superior Room, Sea View

Reviews

7.2 out of 10

Good

Popular amenities

  • Connecting rooms available
  • Bar
  • Gym
  • 24/7 front desk
  • Spa
  • Pool
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Waterslide
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom
  • Cable/satellite TV service
The price is NZ$230
includes taxes & fees
28 Nov - 29 Nov

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for King Ocean View

Down duvets, in-room safe, desk, blackout curtains

King Ocean View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Blackout curtains
Down duvet
Hairdryer
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

Standard Room, 1 King Bed, Garden View | Garden view

Standard Room, 1 King Bed, Garden View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Blackout curtains
Down duvet
Hairdryer
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Down duvets, in-room safe, desk, blackout curtains

Standard Room, Garden View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Blackout curtains
Down duvet
Hairdryer
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Sea View

Down duvets, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed, Sea View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Blackout curtains
Down duvet
Hairdryer
  • 34 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View

Superior Room, Sea View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Blackout curtains
Down duvet
Hairdryer
  • 34 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

Standard Room, Sea View

Standard Room, Sea View

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Blackout curtains
Down duvet
Hairdryer
  • 34 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Non-Refundable Room

Down duvets, in-room safe, desk, blackout curtains

Standard Non-Refundable Room

Highlights

Balcony
Air conditioning
Heating
Connecting rooms available
TV
Blackout curtains
Down duvet
Hairdryer
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Garden View

Down duvets, in-room safe, desk, blackout curtains

Room Standard With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard With Garden View

Down duvets, in-room safe, desk, blackout curtains

Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Sea View

Down duvets, in-room safe, desk, blackout curtains

Room Standard With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Sea View

Down duvets, in-room safe, desk, blackout curtains

Room Standard With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior With Sea View

Down duvets, in-room safe, desk, blackout curtains

Room Superior With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Superior With Sea View

Down duvets, in-room safe, desk, blackout curtains

Room Superior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard With Garden View

Down duvets, in-room safe, desk, blackout curtains

Room Standard With Garden View

  • Sleeps 4
  • 2 Double Beds

Similar properties

Outdoor pool, pool umbrellas, pool loungers

Emporio Ixtapa

Pool
Spa
Parking available
Free WiFi
8.2 out of 10, Very good, (1029)
The price is NZ$183
includes taxes & fees
28 Nov - 29 Nov
Emporio Ixtapa
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About the area

Map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880

What's nearby

  • El Palmar Beach - 4 min walk - 0.4 km
  • Marina Ixtapa - 14 min walk - 1.3 km
  • Marina Ixtapa Golf Club - 3 min drive - 2.9 km
  • Quieta Beach - 21 min drive - 7.2 km
  • Linda Beach - 25 min drive - 8.3 km

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 26 min drive

Restaurants

  • ‪Soleiado's Restaurant - ‬2 min walk
  • ‪Emilio's - ‬5 min walk
  • ‪El Pescador - ‬4 min walk
  • ‪Simplicio’s Steakhouse - ‬3 min walk
  • ‪Ruben's Hamburgers - ‬5 min walk

About this property

Krystal Ixtapa with optional All Inclusive

At Krystal Ixtapa with optional All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus activities such as scuba-diving, snorkelling and surfing/body boarding are nearby. The outdoor pool is perfect for guests looking for a bit of fun, while those in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 3 restaurants, and the 2 bars/lounges are great places to grab a cold drink. Other highlights include a poolside bar, a fitness centre and a children's pool.

All-inclusive

All-inclusive room rates at Krystal Ixtapa with optional All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

At a glance

Hotel size

  • 255 units
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; check-in end time: midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*

Pets

  • Pets not allowed

Parking

  • Free on-site self-parking

Other information

  • Smoke-free property
  • No stag or hen parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 7:00 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • 3 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Water slide
  • Playground
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Fitness classes
  • Volleyball
  • Shopping
  • Pool table
  • Bike rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby

Working away

  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers

Facilities

  • 1 building/tower
  • Garden
  • Fitness centre
  • An outdoor pool
  • Arcade/games room
  • Full-service spa
  • Massage/treatment rooms
  • Water slide
  • Reception hall

Accessibility

  • Lift

Room amenities

Be entertained

  • 27-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately MXN 220 for adults and MXN 110 for children

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge

Pool, spa, & gym (if applicable)

  • Pool access available from 9 AM to 8 PM
  • Guests under 13 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa
Krystal Ixtapa with optional All Inclusive Resort
Krystal Ixtapa with optional All Inclusive Ixtapa
Krystal Ixtapa with optional All Inclusive Resort Ixtapa

Frequently asked questions

Does Krystal Ixtapa with optional All Inclusive offer free cancellation for a full refund?
Yes, Krystal Ixtapa with optional All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Krystal Ixtapa with optional All Inclusive?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 9 AM to 8 PM.
Are pets allowed at Krystal Ixtapa with optional All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Krystal Ixtapa with optional All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Krystal Ixtapa with optional All Inclusive?
Check-in start time: 4:00 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Krystal Ixtapa with optional All Inclusive and nearby?
Have fun with activities such as cycling, hiking and jet-skiing, and practise your swing at the nearby golf course. Additional recreation on-site includes fitness classes and volleyball. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Krystal Ixtapa with optional All Inclusive also has 2 bars, a water slide and a fitness centre, as well as an arcade and a garden.
Are there restaurants at or near Krystal Ixtapa with optional All Inclusive?
Yes, there are 3 on-site restaurants.
Does Krystal Ixtapa with optional All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Krystal Ixtapa with optional All Inclusive like?
Krystal Ixtapa with optional All Inclusive is a short 4-minute walk from El Palmar Beach and 14 minutes' walk from Marina Ixtapa.

Krystal Ixtapa with optional All Inclusive Reviews

Reviews

7.2

Good

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Poor

WORST EXPERIENCE EVER!
To start off they did not have my reservation and no rooms were available. It was unbelievably hot & humidity was at 89. We were not offered any water as they tried to resolve the issue. Front desk service felt like I was at the DMV. After showing them proof of my reservation 45 minutes later they game me a room. There are 3 elevators for the entire hotel 1 was not working and they are small with a weight limit. There were so many people staying there and a long line as only 4 people fit in the elevator. Walking up stairs was not an option as we were on the 9th floor. Needless to say we ALWAYS took it to go down 9 flights otherwise we'd be waiting over 15 minutes to go down. The all-inclusive drinks were a joke. I am a light weight when it comes to drinking, I had 3 at the pool at not even buzz. To get a pool towel was like buying a car! They literally have a book were again at sloth speed write down your name, room number and once you hand them a pool key card they write done a serial number on this old faded unraveled edge towel that felt like sandpaper. The buffet was mediocre. They take reservations for 3 of their restaurants at 9am everyday so if you have earlier plans forget about it! The corner sheet became undone on our bed and the mattress was unbelievably disgusting! The shower would stop. On last night I got a note that the AC would be getting maintenance from 8am to 9pm! Remember the weather was humid and hot! I about lost my mind. This was thee worst hotel ever!
Eneida, 3-night trip with friends
Verified Hotels.com guest review

2/10 Poor

The worst hotel i have ever stayed at. Worse staff at check in. I would never recommend Krystal hotel to anyone. Ever!!!!
Jessica, 3-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Not the best experience overall. Very poor choices for food. There were only three elevators for the entire hotel which two of them were only working most of the time allowing only 5 people at a time. While showering the water kept shutting off. The AC was not fully working at some point it seemed as it was turned off. I tend to travel 3/4 times a year. Definitely not a place I would visit again.
Alejandra, 5-night family trip
Verified Expedia guest review

4/10 Fair

N/a
Cristina, 2-night romance trip
Verified Expedia guest review

6/10 Good

Ivan, 3-night trip
Verified Expedia guest review

6/10 Good

The Hotel is aging and needs some updates. the staff is attentive and helpful. the food is on par. Not great, but not bad either. The pool is way too crowded. drinks felt weak and watered down. views were great.
Saul, 3-night family trip
Verified Expedia guest review

2/10 Poor

First time staying here. I got a room in the 11th Fl. They only have 3 elevators 1 was out of service. The elevators doesn’t have A/C so you feel suffocated and they take long. The pool is warm and dirty with all the kids in it. They don’t have an ice machine or a refrigerator in the room the food is not great. The worse part is that I didn’t have water the next morning! I wouldn’t stay here again.
Marisela, 1-night trip
Verified Expedia guest review

2/10 Poor

Mario, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Jesus, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jesus, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful
Kenneth, 3-night trip
Verified Expedia guest review

8/10 Very good

salvador, 2-night trip
Verified Expedia guest review

10/10 Exceptional

I liked the option to add breakfast buffet as part of our stay, made our mornings run smooth. In addition, our kids really enjoyed the water slide and having a lifeguard on for the entire time was a plus for peace of mind... hotel is beautiful but pool is a bit small as it was vacation time and hotel fully booked...
raquel, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Josué, 3-night trip
Verified Expedia guest review

6/10 Good

Good location
cathy, 3-night trip
Verified Expedia guest review

6/10 Good

Catering more to the local population; poor English language skills. Food services had gone down hill since the last time I was there.
Sharon, 11-night trip
Verified Expedia guest review

2/10 Poor

I paid for 1 night in Expedia but the hotel also charged me for the same night. No wash cloth, frayed towels, but biggest problem was no hot water. I talk to the front desk twice. Water was probably 75 degrees. I understand I am in Mexico but very few employees could speak English. Stayed 7 days prior at annother hotel and almost all employees could speak English. Had to extend my stay by 3 days but changed with in hours to 2 extra days. Had fantastic massage but I would never stay at this resort again too many other nice hotels in the area. This was our third year staying in Ixtapa.
William, 1-night family trip
Verified Expedia guest review

4/10 Fair

No refrigerator in room No hot water until last day.
Charles, 7-night family trip
Verified Expedia guest review

6/10 Good

Beware of “all inclusive”
Travelers be wary. We got the all inclusive option, but it’s not what it seems. They will nickel and dime you at every turn, even if you’ve bought in to their all inclusive option. We needed some extra water and they charged us for more water bottles that you bring up to your room. At dinner we were watching the SuperBowl in one of the restaurants. The food was free but canned beer was not included. Another example of this was when we checking out. We were missing an electronic key for pool towels, and they wanted to charge is $37US for this missing plastic key. (600 pesos). Thankfully, ended up finding the missing key in my mom’s purse. The food was okay to good tasting. Service in the restaurants was good. Works were stay here again? Probably not. They didn’t seem to care about new travelers becoming loyal customers. Many workers do not speak fluent English. If you only speak English then you may have a difficult time having a conversation with some staff.
Efren, 1-night family trip
Verified Hotels.com guest review

2/10 Poor

Is not fully all inclusive you have to pay for water and other essentials.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marco, 2-night trip with friends
Verified Hotels.com guest review

2/10 Poor

We reserved a superior room and ended up getting a standard. They say that they provide down comforters but all it is a thin sheet. There was not any toiletries provided as it states. We arrived at 2 pm and pre checked in. The front desk said to come back at 4 which we did and we're told there was no rooms available yet. So we had to continue to wait. I believe that if you have a reservation and you know someone is checking in that's already been paid for you should have that room available that they requested. I have stayed at many hotels some I would like to go back to but this hotel I will not return to or recommend to friends or family.
susie, 2-night family trip
Verified Expedia guest review

2/10 Poor

Bonnie Jean, 10-night trip
Verified Expedia guest review

6/10 Good

We have stayed multiple times in Ixtapa / Zihua in the past and are both bilingual and have family in the area. Pros: Staff, cleanliness, pool, view, location Cons: Food, drinks, guests blocking chairs early and none available, the rooms lack basic necessities ie blankets, blow dryer, iron. Other: the hotel does offer day passes which can cause the pool to be way too crowded on weekends. Drink selection was terrible if you like a certain beer and there was no wine. The staff did however go out of their way to make you feel welcome. Special shout out to Marco and Javier at pool and Josefina at the breakfast buffet
Santos, 7-night romance trip
Verified Expedia guest review

6/10 Good

Need more umbrellas and new outdoor chairs around the pool. Need more wash cloths! New curtains with updated colors in the Jr suites. Need someone at the counter to speak better English
Jeffrey Thomas, 7-night romance trip
Verified Orbitz guest review

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