6/10 Good
14 December 2024
Not great
Pros: Beach was clean and gorgeous. The pool area was nice. Some staff were great. Cons: This resort was very dated. The food was not great and was not even served during the time we eat dinner (5/5/30) also we normally eat lunch at noon and all restaurants were closed from 12-1!
Our safe was broken. The shower was awful. It was difficult to find staff who spoke English. We couldn’t leave our son at the kids club because the staff member spoke zero English. I understand we are in Mexico but when there is a high amount of English speaking tourists you would expect there to be more people who could speak some English
Shannon
Shannon, 3-night family trip
Verified Hotels.com guest review