See all properties

Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort

3.5 star property
Beachfront hotel with outdoor pool, near St. Augustine Beach

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort

Exterior
Outdoor pool, open 9:00 AM to 7:00 PM, pool loungers
On the beach, white sand, beach towels
Studio, 1 King Bed, Balcony, Ocean View
Outdoor pool, open 9:00 AM to 7:00 PM, pool loungers

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Connecting rooms available
  • Parking available
Main amenities
  • Daily housekeeping
  • On the beach
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • 24-hour fitness centre
  • Beach towels
  • Valet parking
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • 24-hour business centre
  • 6 meeting rooms
Feel at home
  • Children stay free
  • Sofa bed
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bedroom
The price is NZ$360
includes taxes & fees
11 Dec - 12 Dec

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Studio, 1 King Bed, Patio

1 bedroom, premium bedding, in-room safe, desk

Studio, 1 King Bed, Patio

Highlights

Patio
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Patio (2 Rooms)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Patio (2 Rooms)

Highlights

Patio
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Ocean View (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Accessible, Ocean View (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
Separate bedroom
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Ocean View (Hearing)

View from room

Suite, 2 Queen Beds, Accessible, Ocean View (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
Separate bedroom
  • Partial ocean view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Hearing)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony

View from room

Suite, 2 Queen Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Balcony, Ocean View

Suite, 2 Queen Beds, Balcony, Ocean View | Beach/ocean view

Suite, 2 Queen Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
  • Partial ocean view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Ocean View

Flat-screen TV, pay films, MP3 dock

Suite, Multiple Beds, Ocean View

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 6
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Studio Suite, 1 King Bed, Balcony, Ocean View

Bathroom shower

Studio Suite, 1 King Bed, Balcony, Ocean View

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Sofa bed - queen
Separate bedroom
Blackout curtains
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Balcony (Roll-In Shower)

Suite, 2 Queen Beds, Accessible, Balcony (Roll-In Shower)

Suite, 2 Queen Beds, Accessible, Balcony (Roll-In Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Studio, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 1
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Hearing)

View from room

Suite, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Bathroom shower

Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed

Bathroom shower

Studio, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Balcony, Ocean View

Studio, 1 King Bed, Balcony, Ocean View

Studio, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Accessible, Bathtub

1 bedroom, premium bedding, in-room safe, desk

Studio, 1 King Bed, Accessible, Bathtub

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Bathtub)

Suite, 1 King Bed, Accessible, Balcony (Bathtub)

Suite, 1 King Bed, Accessible, Balcony (Bathtub)

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Patio

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Patio

Highlights

Patio
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed

Bathroom shower

Premium Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Sofa bed - queen
Separate bedroom
Blackout curtains
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible, Balcony (Roll-In Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Ocean View

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
  • Partial ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Hearing)

Flat-screen TV, pay films, MP3 dock

Suite, 1 King Bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed - queen
Blackout curtains
Premium bedding
Separate bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

View from property

Guy Harvey Resort on St Augustine Beach

Pool
Pet-friendly
Free parking
Free WiFi
8.6 out of 10, Excellent, (2345)
The price is NZ$253
includes taxes & fees
8 Dec - 9 Dec
Guy Harvey Resort on St Augustine Beach
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
300 A1A Beach Blvd, St. Augustine, FL, 32080

What's nearby

  • St. Johns County Ocean Pier - 2 min walk - 0.2 km
  • St. Augustine Beach - 2 min walk - 0.3 km
  • Anastasia State Park - 4 min drive - 4.0 km
  • St. Augustine Lighthouse & Maritime Museum - 5 min drive - 4.4 km
  • St. George Street - 9 min drive - 7.8 km

Getting around

  • St. Augustine, FL (UST-Northeast Florida Regional) - 24 min drive
  • Daytona Beach, FL (DAB-Daytona Beach Intl.) - 63 min drive
  • Jacksonville International Airport (JAX) - 67 min drive
  • Orlando International Airport (MCO) - 121 min drive

Restaurants

  • ‪Starbucks - ‬4 min drive
  • ‪McDonald's - ‬20 min walk
  • ‪Salt Life Food Shack - ‬2 min walk
  • ‪Sunset Grille - ‬6 min walk
  • ‪Beachcomber Restaurant - ‬2 min drive

About this property

Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort

Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort is a great choice for your beach stay in St. Augustine. The outdoor pool provides fun for everyone, and guests can also take advantage of a 24-hour fitness centre. Harvest and Reel, one of 2 restaurants, serves international cuisine and is open for breakfast and dinner. A poolside bar and a snack bar/deli are offered, and in-room conveniences include sofa beds and fridges. Fellow travellers love the pool and helpful staff.

Languages

English

At a glance

Hotel size

  • 175 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 4 PM; check-in end time: 11:00 PM
  • Contactless check-in and check-out are available
  • Express check-out available
  • Minimum check-in age – 25
  • Check-out time is 11 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 25

Children

  • Children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • Pets allowed (dogs and cats only, 2 total)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site valet parking (USD 39.00 per day; includes in/out privileges)
  • Height restrictions apply for on-site parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast on weekday mornings 7:00 AM–10:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Free daily reception
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • On the beach
  • Winery tours nearby

Working away

  • 24-hour business centre
  • 6 meeting rooms
  • Conference space (25432 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bike hire
  • Beach towels
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness centre
  • An outdoor pool
  • Banquet hall
  • Firepit

Accessibility

  • Braille/raised signage
  • Lift
  • Lift door width (centimetres): 122
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 97
  • Closed-captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site
  • Tile flooring in room

Room amenities

Be entertained

  • MP3 docking station
  • Flat-screen television
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Queen sofa bed
  • Alarm clock
  • Premium bedding

What to enjoy

  • Separate living room

Freshen up

  • Private bathroom
  • Spring water bath
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair

Food and drink

  • Fridge
  • Microwave

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Harvest and Reel – This restaurant specialises in international cuisine and serves breakfast and dinner.
Castaway Cantina – This restaurant is located on the beach. Open daily.
Rhum Bar – On-site bar. Open daily.
Starbucks – On-site coffee shop. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 24.53 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Beach towels
    • Fitness/yoga classes

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Parking

  • Valet parking costs USD 39.00 per day with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 7:00 PM

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.

Also known as

Embassy Suites Hilton St. Augustine Beach Oceanfront Resort
Embassy Suites Hilton Oceanfront Resort
Embassy Suites Hilton St. Augustine Beach Oceanfront
Embassy Suites Hilton Oceanfront
St. Augustine Beachfront Resort
Embassy Suites Hilton St. Augustine Beach Oceanfront Resort
Embassy Suites Hilton Oceanfront Resort
Embassy Suites Hilton St. Augustine Beach Oceanfront
Embassy Suites Hilton St Augustine Beach-Oceanfront Resor Hotel
Embassy Suites Hilton St Beach-Oceanfront Resor Hotel
Embassy Suites Hilton St Augustine Beach-Oceanfront Resor
Embassy Suites Hilton St Beach-Oceanfront Resor
St. Augustine Beachfront Resort
St Augustine Beachfront Resort
Embassy Suites by Hilton St. Augustine Beach Oceanfront Resort
St. Augustine Beachfront Resort
St Augustine Beachfront Resort
Embassy Suites By Hilton St Augustine Beach Oceanfront Resor
Embassy Suites By Hilton St Augustine Beach Oceanfront Resort

Frequently asked questions

Does Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort offer free cancellation for a full refund?
Yes, Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 7:00 PM.
Are pets allowed at Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort?
Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort?
Yes. Valet parking costs USD 39.00 per day.
What are the check-in and check-out times at Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort?
Check-in start time: 4 PM; check-in end time: 11:00 PM. Check-out time is 11 AM. Express check-out and contactless social distancing and check-out are available.
What is there to do at Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort and nearby?
Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort has an outdoor pool and a 24-hour fitness centre.
Are there restaurants at or near Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort?
Yes, there are 2 on-site restaurants, featuring beachfront dining and international cuisine.
Does Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort have rooms with private hot tubs?
Yes, each room has a spring water bath.
What's the area around Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort like?
Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort is a short 2-minute walk from St. Augustine Beach and 2 minutes' walk from St. Johns County Ocean Pier. Travellers give top marks for the hotel's prime location.

Embassy Suites By Hilton St Augustine Beach-Oceanfront Resort Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Very good

Kellie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Edward A, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful!
We were pleasantly surprised with this hotel! It was a beautiful property with direct beach access and gorgeous views. We will definitely be staying here again. It was also pet friendly and our dogs enjoyed the trip as well.
Jason, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Loved the spacious room for our family, the free breakfast with made to order omelettes was excellent, the location right on the ocean with beautiful pool area and outdoor seating, the yoga on the lawn - just a beautiful, relaxing place to stay!
Laura, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Mike, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Diane, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ebony, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jason, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great location, very clean hotel. The staff were very friendly. I would definitely stay there again. The free breakfast was very good too.
Ronnie, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Francesca, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Christian, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Brian, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Jorge, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Beach Fun Getaway
hotel if very nicely decorated. Our first impression was good but check in not so great. The front desk people seemed to be busy and no eye contact and he never he told us where our room was so we wandered around for a bit - no mention of how to get wifi or much else. Like "here you go". But the wait staff was lovely and very attentive. Loved the beach bar and night cap at Rhum. Breakfast this AM was very yummy.
Kim, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Vicki, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ian, 7-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The hotel is spotlessly clean. The staff are very friendly and helpful. It’s a beautiful hotel in a beautiful location right on the beach. The only slight negative is that the bar has last orders at 9.30pm during the week even if you’re residents, and there was no where other than the outside pool bar to get lunch on our last day.
7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michele, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Kristin, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Daniel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Breakfast was great!!
Janet, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

There was lots of construction right outside our window
2-night trip
Verified Hotels.com guest review

4/10 Fair

Unbearable Construction
Balcony Oceanview and Beach was Overshadowed with tractors, trucks, and construction workers working throughout the Labor Day Weekend, Nonstop.... Noise, Noise, and more Noise. It was Unfortunately an Unpleasant trip.
Marie, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Jermaine, 1-night trip
Verified Hotels.com guest review