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Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

4.5 star property
Puerto Morelos beachfront property with 6 restaurants, spa

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your current months are December, 2024 and January, 2025.
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January 2025

Photo gallery for Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

Exterior
Reception
6 bars/lounges, 3 swim-up bars, 3 poolside bars
Food and drink
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
  • Connecting rooms available
  • Pool
  • Spa
  • Gym
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 3 poolside bars
  • 6 bars/lounges and 3 swim-up bars
  • Full-service spa
  • 6 outdoor pools
  • Free children's club
  • Free supervised childcare
  • 2 outdoor tennis courts
  • 24-hour health club
  • Sauna
  • Steam room
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
  • Private bathroom

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Premium Suite

Premium Suite

Premium Suite

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Honeymoon Suite, Oceanfront

Honeymoon Suite, Oceanfront | View from room

Honeymoon Suite, Oceanfront

Highlights

Furnished balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite (Walkout)

Luxury Suite (Walkout) | Pool

Luxury Suite (Walkout)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite, Ocean View

View from room

Family Suite, Ocean View

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 58 sq m
  • Ocean view
  • Sleeps 5
  • 1 Queen Bed and 2 Double Sofa Beds

View all photos for Luxury Suite, Ocean View

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Junior Suite

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite (Swim Up)

Premium Suite (Swim Up)

Premium Suite (Swim Up)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 50.1 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite, Ocean View (Connecting)

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite, Ocean View (Connecting)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 116 sq m
  • Ocean view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Queen Beds

View all photos for Family Suite

View from room

Family Suite

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 58 sq m
  • Sleeps 5
  • 2 Double Sofa Beds and 1 Queen Bed

View all photos for Junior Suite (Swim Up)

Junior Suite (Swim Up)

Junior Suite (Swim Up)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Egyptian cotton sheets, premium bedding, free minibar, in-room safe

Luxury Suite

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Separate bedroom
Premium bedding
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Map
Carretera Cancun Puerto Morelos km 27.5, Manz 37 Super Manz12 Bahía Petempic, Puerto Morelos, QROO, 77580

What's nearby

  • Petempich Bay - 1 min walk - 0.0 km
  • Puerto Morelos Beach - 9 min drive - 3.0 km
  • Crococun Zoo - 12 min drive - 8.0 km
  • Puerto Morelos Town Square - 15 min drive - 12.4 km
  • Ojo de Agua Beach - 17 min drive - 12.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 27.1 miles/43.6 km
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Restaurants

  • ‪Market Cafe - ‬16 min drive
  • ‪Sensai - ‬17 min drive
  • ‪Preferred Club Lounge - ‬16 min drive
  • ‪Casa del Mar - ‬17 min drive
  • ‪Preferred Club Bar - ‬7 min drive

About this property

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma

At Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma, you can spend time at the beach enjoying free cabanas, beach umbrellas and yoga, plus you'll only be within a 10-minute drive of Puerto Morelos Beach. 6 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. SPOON, one of 6 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious property include 3 poolside bars, a free kid's club and a 24-hour health club. The pool and helpful staff get great marks from fellow travellers.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (some restrictions)

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Yoga

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, Spanish

At a glance

Hotel size

  • 435 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Off-site

  • Area shuttle*
  • Shopping centre shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 6 restaurants
  • 6 bars/lounges
  • 3 poolside bars
  • 3 swim-up bars
  • Private dining
  • 24-hour room service

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Free supervised childcare/activities
  • Children's games

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Fitness classes
  • Beach volleyball
  • Kayaking
  • Snorkelling
  • Shopping
  • Pool table
  • Ecotours nearby
  • Horse riding nearby
  • Parasailing nearby
  • Scuba-diving nearby

Working away

  • Meeting room
  • Conference space (3154 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free pool cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 4 buildings/towers
  • ATM/banking
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour health club
  • 6 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

The on-site spa has 13 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Dining

SPOON – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
TAPAZ – This family restaurant specialises in international cuisine and only serves dinner. Open daily.
SIENA – This restaurant specialises in Italian cuisine and only serves dinner.
LE CHIQUE – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open selected days.
ZAVAZ – This restaurant specialises in Caribbean cuisine and serves breakfast, lunch and dinner. Open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Local area shuttle and shopping centre shuttle services are offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.

Also known as

Azul Sensatori Hotel Karisma All Inclusive
Azul Sensatori Hotel Karisma All Inclusive Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma Puerto Morelos
Azul Sensatori Karisma Puerto Morelos
Hotel Azul Sensatori
Sensatori Azul Hotel
Azul Beach Sensatori Mexico Karisma Puerto Morelos
Azul Beach Resort Sensatori Mexico Karisma
Azul Beach Resort Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet Karisma All Inclusive
Azul Beach Resort Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Riviera Cancun Gourmet All Inclusive Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma
Azul Beach Resort Riviera Cancun by Karisma Gourmet All Inc
Azul Sensatori Hotel By Karisma All Inclusive
Azul Beach Resort Sensatori by Karisma Gourmet All Inclusive
Azul Beach Resort Sensatori Mexico by Karisma

Frequently asked questions

Does Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma offer free cancellation for a full refund?
Yes, Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?
Yes, there are 6 outdoor pools and a children's pool.
Are pets allowed at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?
Yes, there's free self parking.
What are the check-in and check-out times at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability).
What is there to do at Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma and nearby?
Have fun with on-site activities such as kayaking, snorkelling and volleyball and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 6 outdoor swimming pools. Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma also has 3 swim-up bars, 3 poolside bars and a 24-hour health club, as well as a sauna, an arcade and a garden.
Are there restaurants at or near Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma?
Yes, there are 6 on-site restaurants, featuring international cuisine.
Does Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma have rooms with private hot tubs?
Yes, each room has a indoor private hot tub.
Does Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma like?
Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma is located on the waterfront, a short 1-minute walk from Petempich Bay.

Azul Beach Resort Riviera Cancun, Gourmet All Inclusive by Karisma Reviews

Reviews

7.4

Good

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Good

Aulani, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Azul was closed so they rebooked us in Margaritaville.
3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Molesta
No me pareció a me cambiaran de hotel y no me informaran muy mala experiencia y solo así sin decir o avisar de ta situación
Leticia, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Mala experiencia
Los restaurantes estaban cerrados, los cuartos sucios, bares cerrados, la playa está llena de basura, en general fue una mala experiencia yo no regreso al hotel
Tiffany, 5-night family trip
Verified Hotels.com guest review

2/10 Poor

Irina, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

Rosalyn, 3-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Kateleen Shanne, 3-night trip
Verified Hotels.com guest review

6/10 Good

I went to propose to my lady and the first day on the resort was a disaster. The room was dark due to all lights not working, the jacuzzi tub was stained with dirt or some type of rust, the resort smell like a swamp due to seaweed build up on beach, couldn’t use beach the whole stay. The door leading to the swim out wouldn’t lock you can just pull the door open from the outside. Maintenance had to come to the room twice to fix the problem. The water in the pool was murky and had a nasty film on the top. We finally were moved to a different room after talking to management. We enjoyed our stay because we were off the resort for most of our stay. Also Expedia has false pictures on site, the beach is not as nice as the picture on the site. And when I complained to Expedia they only wanted to offer me 50 point for my next booking through them. Overall the resort was not what it look like on Expedia site and I feel like I was falsely advertised to. Please update your photos and update you photos for resorts.
Parsine, 4-night romance trip
Verified Expedia guest review

8/10 Very good

A
bryan, 6-night romance trip
Verified Expedia guest review

2/10 Poor

amanda, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Good service, 100 recommended
Yoitel Machado, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Azul was amazing from the food, spa, pools, swim up bars all great, staffing was very kind and attentive if you needed something they were quick to assist you, the room was beautiful really enjoyed the jacuzzi. The property it self is amazing but you can tell it need a bit of work all in all I would definitely stay here again
Kiewanda, 5-night romance trip
Verified Expedia guest review

2/10 Poor

This hotel had so much potential but the service is terrible. There are only one or two people doing check in and check out during peak hous, making people wait for a long time. The staff is unfriendly and never smile- they seem bothered by tourists. The safe in the room was not working- we needed to call reception to get it working but our phone didn’t work. Also the beach was smelly and disgusting. The water was pure brown and we never went into the ocean because of that. The food is not 24/7 so this is not a good choice for all inclusive hotels because the restaurants close down. There is no such thing as snack bar where kids can easily go grab a hamburger whenever they feel hungry throughout the day. Also to make appointments at a restaurant you can only do it in some kiosks and not by phone. Nobody told us that the kiosks close early so we could not book our reservation. There is a starbucks but it also closes early- overall what a let down. I will never come back here
Liz, 2-night family trip
Verified Expedia guest review

6/10 Good

I liked that there were multiple pools to choose from and you did not have to fight for places to sit. However, there was very little beach and the beach does not look like what the photos depict. The children's area was closed while we were there, which was one of the main reasons we booked at this resort which was also a bummer but we still had a good time and enjoyed our stay.
Kimberly Faith, 5-night family trip
Verified Orbitz guest review

10/10 Exceptional

I like this property and service is good, but they need to Focus on Food menu
Md, 3-night family trip
Verified Expedia guest review

6/10 Good

Disappointed
This hotel has potential but needs to be remodeled. Compared to other all inclusive hotels I’ve visited the quality here was bad. The buffet is small and not a lot of variety. No activities to do around the hotel. I only recommend this hotel if you want peace and quiet and don’t care too much about the food. Seemed like a very family oriented hotel. It was empty not a lot of people it definitely needed some entertainment. When I go to an all inclusive it’s so I don’t have to leave the hotel and enjoy all the activities but unfortunately it was very boring. Also the service was lacking. For the restaurants that didn’t require a reservation when we went we were told there was a waiting list with a bunch of families ahead of us yet the restaurants were empty. We went to their pizza pizza location 30 mins before they closed and said they couldn’t serve us because they had already put everything away! If it closes at 5pm I think it should be fully functioning until then. I would understand if we got there 5-10 mins before closing time but 30 mins before? It’s a snack bar it’s not like it’s a full on restaurant. The only nice thing that we were impressed with was the room it was very spacious the only bad thing was it started raining and we had a leak on the ceiling other than that the room was cleaned every day. Lastly the spa was an amazing experience definitely the only thing I was satisfied with at this hotel.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

The beach was not useful .
pejman, 5-night family trip
Verified Expedia guest review

4/10 Fair

Room service was very slow and sometimes did not show up. The restaurants showed little hospitality and had an average wait time of 45 minutes. There was a lack of respect for young adults. Bartenders were cool though. Specifically Eden the bartender at the adult pool was super friendly and easy to approach. The beach was also not maintained at all, full of seaweed and no way to swim in it.
Bill, 4-night trip with friends
Verified Expedia guest review

8/10 Very good

Excellent
OFELIA, 4-night trip
Verified Expedia guest review

10/10 Exceptional

It lacks entertainment and music. It should have a night club or a place to dance every night. In the pool are it should be music. The only good thing is the food but after diner your force to watch a 1 hour show and a bar to drink on. That’s all no entertainment. Is like they your going in to eat and sleep early. If all you want is to relax then this is the place. Is a beautiful place it has everything you need to relax all day long.
Jose Manuel, 5-night family trip
Verified Expedia guest review

8/10 Very good

Building 4 elevator was down the entirety of our vacation. The main lobby elevator worked every other day. The music at the swim up bars were unrecognizable. The beach is not usable because of all the seaweed. The resort is a nice resort. 3to 4 star resort. They do need some improvements but i would recommend for families that want to lay back at the pool.
Jason, 5-night family trip
Verified Expedia guest review

4/10 Fair

Property has potential and staff did the best they could, but overall unorganized and not very personable. The pool was hard to get into without stairs or zero gravity entrance, making it unsafe. The water in the pool was not clear and looks like it needed repairs. We stayed in the pool walkout room, but it didn’t have stairs so it defeated the idea of the walkout room.
Rosa, 4-night family trip
Verified Expedia guest review

4/10 Fair

There is no uniqueness in this property or place, There is no beach access and they are doing false advertising about there property. There is no entertainment on the premises. I always book my vacation trip from Expedia so Expedia should be aware of it.
Syed, 5-night family trip
Verified Expedia guest review

6/10 Good

Alyson, 5-night trip
Verified Expedia guest review

6/10 Good

ALEJANDRO, 3-night trip
Verified Expedia guest review