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Mercure London Staines-upon-Thames Hotel

3.0 star property
Riverfront hotel in Staines with 2 bars/lounges and restaurant

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Mercure London Staines-upon-Thames Hotel

Exterior
Exterior
Exterior
2 bars/lounges
Twin Room, River View

Reviews

7.4 out of 10

Good

Popular amenities

  • Connecting rooms available
  • Bar
  • 24/7 front desk
  • Parking available
  • Pet-friendly
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Breakfast available
  • Self parking
  • 24-hour room service
  • Business centre
  • Terrace
  • 24-hour front desk
  • Garden
  • Front desk safe
  • Laundry service
  • Self-serve laundry

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
The price is NZ$100
includes taxes & fees
19 Jan - 20 January 2025

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Twin Room, River View

Twin Room, River View

Twin Room, River View

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 15 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed

Privilege, Room, 1 Queen Bed

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, River View

In-room safe, desk, blackout curtains, iron/ironing board

Double Room, River View

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Portable fan
Blackout curtains
Eco-friendly toiletries
Private bathroom
  • 16.5 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed with Sofa bed (Classic)

Family Room, 1 Double Bed with Sofa bed (Classic)

Family Room, 1 Double Bed with Sofa bed (Classic)

Highlights

Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Sofa bed
Portable fan
Blackout curtains
Eco-friendly toiletries
  • 15 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Bar (on property)

Ibis budget London Heathrow Central

Airport transfer
Parking available
Free WiFi
Restaurant
7.8 out of 10, Good, (2440)
The price is NZ$87
includes taxes & fees
13 Jan - 14 January 2025
Ibis budget London Heathrow Central
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About the area

Map
Thames Street, Staines, England, TW18 4SJ

What's nearby

  • Royal Holloway, University of London - 5 min drive
  • Thorpe Park - 6 min drive
  • Windsor Castle - 12 min drive
  • Windsor Great Park - 12 min drive
  • LEGOLAND® Windsor - 13 min drive

Getting around

  • Heathrow Airport (LHR) - 21 min drive
  • Farnborough (FAB) - 40 min drive
  • Gatwick Airport (LGW) - 42 min drive
  • London (LCY-London City) - 55 min drive
  • Egham Station - 5 min drive
  • Ashford Station - 6 min drive
  • Staines Station - 9 min walk

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Caffè Nero - ‬4 min walk
  • ‪Costa Coffee - ‬6 min walk
  • ‪Nostrano Lounge - ‬3 min walk
  • ‪Nando's - ‬5 min walk

About this property

Mercure London Staines-upon-Thames Hotel

Mercure London Staines-upon-Thames Hotel puts you within a 15-minute drive of Thames River and Windsor Castle. For a bite to eat, guests can visit Riverside Restaurant, which serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 2 bars/lounges, a terrace and a garden.

Languages

Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish

At a glance

Hotel size

  • 88 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: anytime
  • Contactless check-in and check-out are available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (1 total)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (GBP 10.00 per day)
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7 AM–9 AM
  • 2 bars/lounges
  • Restaurant
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium satellite channels

Home comfort

  • Heating
  • Portable fan
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Eco-friendly toiletries
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • LED light bulbs
  • Water-efficient showers only

Special features

Dining

Riverside Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Lounge Bar – On-site bar.

Fees & policies

Refundable deposits

  • Deposit: GBP 50 per night

Optional extras

  • Continental breakfast is offered for an extra charge of approximately GBP 7.00 per person
  • Late checkout can be arranged for an extra charge of GBP 50 (subject to availability)

Children & extra beds

  • Rollaway beds are available for GBP 10.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 10 per pet, per day

Parking

  • Self-parking costs GBP 10.00 per day

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel
Mercure London Staines-upon-Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel Staines

Frequently asked questions

Does Mercure London Staines-upon-Thames Hotel offer free cancellation for a full refund?
Yes, Mercure London Staines-upon-Thames Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Mercure London Staines-upon-Thames Hotel?
Yes, pets are welcome, with a limit of 1 total. There's a charge of GBP 10 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Mercure London Staines-upon-Thames Hotel?
Yes. Self-parking costs GBP 10.00 per day. Parking spaces may be limited.
What are the check-in and check-out times at Mercure London Staines-upon-Thames Hotel?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge of GBP 50 (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Mercure London Staines-upon-Thames Hotel and nearby?
Mercure London Staines-upon-Thames Hotel has 2 bars and a garden.
Are there restaurants at or near Mercure London Staines-upon-Thames Hotel?
Yes, Riverside Restaurant offers international cuisine.
What's the area around Mercure London Staines-upon-Thames Hotel like?
Mercure London Staines-upon-Thames Hotel is located by the river, a short 9-minute walk from Staines Station.

Mercure London Staines-upon-Thames Hotel Reviews

Reviews

7.4

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Good

MARK, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michelle, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice experience with room for a little improvement
The location on the river with parking was excellent. On arrival the staff was very friendly 🙂. Nice little bar area was cosy, the back of hotel had a very nice out door patio overlooking the river. If theres 1 thing that lets it down its the cheap table and chairs down stairs which gives it a cheap feel, and the room needs a colour transformation to make it feel warmer, with a slightly more modern feel. The view from the balcony was pricless even on a cold winters night.. overall it was a pleasent stay with my comments being a positive rather than a negative as id give it a solid 7/10 with room to slight improvement to get it to a 9/10. Scott & Nina xx
Scott, 1-night trip
Verified Hotels.com guest review

6/10 Good

sanjeev, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Deborah, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Unplanned stay near LHR T3
Wasn’t planning to stay near Heathrow but Storm Bert and a cancelled flight had other ideas. The hotel was perfect after a tiring day and the staff were great👍
John, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Don’t think I’ll stay here again.
I booked the hotel as it stated free parking but when I got to the hotel, car parking was £10 a night. The weather was cold and I was advised that radiators in the bedrooms are not switched on! My room was so cold. The only plus point was breakfast. Lots of choice and the quality was good.
Iain, 2-night business trip
Verified Hotels.com guest review

6/10 Good

G, 1-night trip
Verified Hotels.com guest review

6/10 Good

Good enough for one night
For the price, the room did the job. Potentially not at the standard of other Mercure hotels but it was good for one night and convenient access to Heathrow. There was quite a lot of noise from the road as well as something mechanical in the hotel that would go on and off. The room was cold when I checked in but there were electric heaters which soon warmed the room. There was plenty of hot water and the bed was comfy.
1-night business trip
Verified Hotels.com guest review

8/10 Very good

Family trip
Lovey hotel, great location for our trip to Thorpe Park. Reasonable priced parking, 10.00 for 24hrs. Would be fab if free 😀
Nicola, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Clean and comfortable
Easy check in, comfortable and clean. The only negative was the breakfast which was terrible! For £17.50 per head I expect a little bit better.
Matthew, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff were excellent. Extremely helpful
Matthew, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

As expected.
View of river from room was lovely, bathroom fittings (taps etc a bit tatty rather like mine at home). Trains very noisey going over bridge woke me up a few times. Problems with getting a receipt, i cant understand why almost all hotels including this one can't provide a correct receipt for business travellers to allow VAT to be reclaimed.,
Tony, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Good value for a nights accommodation near heathro
Ideal location for picking up passengers from Heathrow and a surprisingly quiet location next to a busy road. Got last space in the hotel car park but another car park was next to theirs. Only stayed for a short period to sleep only. Had we stayed for breakfast we would have enjoyed the view over the Thames. Very dog friendly. Didn’t eat so can’t comment on food.
paul, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Stayed just one night, very convenient for a family party nearby, easy walking in the area and felt very safe.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

Great overnight stay
Nice and clean ,comfy bed , value for money. Nice shower and good facilities.
Andrew, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Max, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Room was poor, so called 'River view' was completely blocked by a big tree. Room was very cold, the kettle didn't work at all, and the bathroom small
Daniel, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Kevin, 1-night trip
Verified Hotels.com guest review

2/10 Poor

NO SLEEP ALL NIGHT. Fire alarm went off at 1am and again at 4pm. Staff blamed this on steam from someone’s bathroom. Also when alarms went off none of the lamps in the room worked. Very unsafe. Plus noise from very close railway line and planes.
Anthony, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Nice river setting
A nice hotel on the river. Well kept to a high standard and friendly, helpful staff
Phil, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I was pleasantly surprised about room and staff service 😍👌 some 4 star hotel staff should take example how to give a good service. Definitely recommend this hotel and will stay again in future. ⭐️⭐️⭐️⭐️⭐️
Inese, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent stay Stayed in room with view and balcony 👍 Excellent staff on reception in the morning
Richy, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

Tom, 2-night trip
Verified Expedia guest review

6/10 Good

The room was clean and nice but without air con and only able to open the windows slightly it got far too hot. Even though it was raining overnight
James, 1-night romance trip
Verified Expedia guest review