Boston, MA (BNH-Boston Harbor Seaplane Base) - 18 min drive
Logan International Airport (BOS) - 20 min drive
Norwood, MA (OWD-Norwood Memorial) - 31 min drive
Bedford, MA (BED-Laurence G. Hanscom Field) - 32 min drive
Beverly, MA (BVY-Beverly Municipal) - 39 min drive
Lawrence, MA (LWM-Lawrence Municipal) - 40 min drive
Boston Yawkey Station - 14 min walk
Back Bay Station - 17 min walk
Boston Ruggles Station - 20 min walk
Hynes Convention Center Station - 1 min walk
Kenmore Station - 8 min walk
Symphony Station - 9 min walk
Restaurants
Bukowski Tavern - 4 min walk
Wendy's - 4 min walk
Starbucks - 2 min walk
Tatte Bakery & Cafe | Berklee - 4 min walk
The Bebop - 4 min walk
About this property
citizenM Boston Back Bay
CitizenM Boston Back Bay puts you in a great location, within a short 10-minute walk of Newbury Street and Northeastern University. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at canteenM, which serves international cuisine. Also, Fenway Park and Copley Square are within a 15-minute walk. The property is only a short walk to public transportation: Hynes Convention Center Station is steps away and Kenmore Station is 8 minutes.
Languages
English
At a glance
Hotel size
399 rooms
Arranged over 14 floors
Arriving/Leaving
Check-in time starts at 4:00 PM
Express check-in/out available
Minimum check-in age – 18
Check-out time is 11:00 AM
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival
Guests are recommended to download the property's CitizenM mobile app before check-in
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (10 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Pets
Pets not allowed
Internet
Free WiFi and wired internet access in public areas
Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Parking
No on-site parking
Other information
Smoke-free property
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
Restaurant
Bar/lounge
Coffee shop
Coffee/tea in a common area
Shared microwave
Water dispenser
Travelling with children
Children stay for free (see details)
Working away
Co-working spaces
Services
24-hour front desk
Luggage storage
Multilingual staff
Facilities
1 building/tower
Television in common areas
Communal living room
24-hour fitness centre
Vegetarian dining options
Humane treatment of captive wild animals
Locally owned and organised tours and activities
Local artist showcase
At least 10% of profits reinvested in community and sustainability
Local culture and ecosystem education
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Water dispenser
Reusable cups only
Accessibility
Lift
Lift door width (centimetres): 125
Wheelchair-accessible path to lift
Wheelchair-accessible fitness centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Room amenities
Be entertained
IPad
IPod docking station
43-inch LED TV
Premium digital channels
Home comfort
Climate-controlled air conditioning and heating
Iron/ironing board
Sleep well
Premium bedding
Pillow-top mattress
Freshen up
Private bathroom
Rainfall shower heads
Shower only
Eco-friendly toiletries
Hairdryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
Phone
Food and drink
Fridge
More
Housekeeping (on request)
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only
Mobile key entry
Special features
Dining
CanteenM – This restaurant specialises in international cuisine. Guests can enjoy drinks at the bar.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately USD 20 per person
Late checkout can be arranged for an extra charge of USD 69 (subject to availability)
Policies
Noise-free guestrooms cannot be guaranteed.
On-site parties or group events are strictly prohibited.
Long-term renters welcome.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a security system on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Also known as
CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston
Frequently asked questions
Does citizenM Boston Back Bay offer free cancellation for a full refund?
Yes, citizenM Boston Back Bay does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at citizenM Boston Back Bay?
Sorry, pets aren't allowed.
Is parking offered on site at citizenM Boston Back Bay?
Sorry, there's no on-site parking at citizenM Boston Back Bay.
What are the check-in and check-out times at citizenM Boston Back Bay?
You can check in starting at 4:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 69 (subject to availability). Express check-in and check-out are available.
Is there an on-site casino at citizenM Boston Back Bay?
No, this hotel doesn't have a casino, but Encore Boston Harbor (9-min drive) is nearby.
What is there to do at citizenM Boston Back Bay and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near citizenM Boston Back Bay?
Yes, canteenM offers international cuisine.
What's the area around citizenM Boston Back Bay like?
CitizenM Boston Back Bay is a short 1-minute walk from Hynes Convention Center Station and 10 minutes' walk from Northeastern University.
citizenM Boston Back Bay Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.6/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
6/10 Good
24 December 2024
Good value at discounted rate.
Some elements of room was dirty (cups had mold in them) view selection misleading. We were able to change room for the view without issue. Bed comfy. We got a deal which was good value
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 December 2024
Great new hotel in Boston
Had a great short stay in December at Citizen M. Inviting lobby area with just right bar/cafe offerings. Room had fun, modern design and was super clean. I had the breakfast one morning and was really impressed with the offerings. Way better than your standard hotel breakfast. Staff is friendly and helpful. Would definitely return!
Mary
Mary, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 December 2024
Will be coming back again
It was great very modern tech style for the rooms loves the minimalist style staff was very friendly
Jahi
Jahi, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 December 2024
Miguel
Miguel, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 December 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
21 December 2024
Minchae
Minchae, 7-night trip
Verified Hotels.com guest review
10/10 Exceptional
20 December 2024
Jaxson
Jaxson, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
16 December 2024
Spencer
Spencer, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 December 2024
Very nice hotel. Very flexible with early check in.
Yanitza
Yanitza, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 December 2024
Ellynmarie
Ellynmarie, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 December 2024
LOVE CitizenM hotels!
Loved my room, the canteen, breakfast, and all the staff was AMAZING. Very friendly and professional and really seemed to love working there. Did NOT like the parking situation, but that's Boston for you!
Johanna
Johanna, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 December 2024
Dioskar
Dioskar, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 December 2024
Outstanding Hotel
The customer service was tremendous as the staff were friendly, helpful, and knowledgeable. The room was different in a great way and extremely clean.