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JW Marriott San Antonio Hill Country Resort & Spa

4.5 star property
Luxury hotel in San Antonio with 6 restaurants and 4 outdoor pools

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for JW Marriott San Antonio Hill Country Resort & Spa

4 outdoor pools, pool cabanas (surcharge), pool umbrellas
4 outdoor pools, pool cabanas (surcharge), pool umbrellas
Exterior
Exterior
Property amenity

Reviews

8.8 out of 10

Excellent

Guests liked:

Friendly staff, property condition

Popular amenities

  • Electric vehicle charging point
  • Bar
  • Pool
  • Connecting rooms available
  • Spa
  • Non-smoking
Main amenities
  • Housekeeping (on request)
  • Golf course
  • 6 restaurants and 4 bars/lounges
  • Full-service spa
  • 4 outdoor pools and 2 hot tubs
  • Lazy river
  • Free water park
  • Breakfast available
  • 2 outdoor tennis courts
  • Health club
  • Valet parking
  • Self parking
For families
  • Free cots/infant beds
  • Children's pool
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
The price is NZ$628
includes taxes & fees
15 Dec - 16 Dec

Room options

Available filters for rooms
Showing 23 of 23 rooms

Executive Suite, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Pillow-top bed
Down duvet
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Signature Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Pillow-top bed
Down duvet
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Balcony (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Pillow-top bed
Down duvet
  • Sleeps 5
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Balcony (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Pillow-top bed
Down duvet
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Pillow-top bed
  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds, Non Smoking (Balcony)

Premium bedding, down duvets, pillow-top beds, in-room safe

Signature Room, 2 Queen Beds, Non Smoking (Balcony)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Pillow-top bed
  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

Signature Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Transf Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Pillow-top bed
Down duvet
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Pillow-top bed
  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

Executive Suite, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Pillow-top bed
Down duvet
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Pillow-top bed
Down duvet
  • Sleeps 5
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
  • 83 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
Sofa bed
  • 83 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Pillow-top bed
Down duvet
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Bathtub (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Bathtub (Mobility/Hearing Accessible, Tub)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Pillow-top bed
Down duvet
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Pillow-top bed
Down duvet
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Pillow-top bed
Down duvet
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Pillow-top bed
Down duvet
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Pillow-top bed
Down duvet
Sofa bed - double
  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Pillow-top bed
Down duvet
Sofa bed - double
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom, Non Smoking, Golf View

Studio Suite, 1 Bedroom, Non Smoking, Golf View

Studio Suite, 1 Bedroom, Non Smoking, Golf View

Highlights

Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Premium bedding
  • 83 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Pillow-top bed
Down duvet
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Transf Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Transf Shwr)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Blackout curtains
Pillow-top bed
  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Smart TV
Pillow-top bed
Down duvet
  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Map
23808 Resort Pkwy, San Antonio, TX, 78261

What's nearby

  • TPC San Antonio - 6 min walk - 0.6 km
  • Morgan's Wonderland - 20 min drive - 18.8 km
  • Six Flags Fiesta Texas - 25 min drive - 26.8 km
  • Natural Bridge Caverns - 30 min drive - 33.3 km
  • Natural Bridge Wildlife Ranch - 37 min drive - 35.1 km

Getting around

  • San Antonio International Airport (SAT) - 19 min drive
  • San Antonio Station - 26 min drive

Restaurants

  • ‪In-N-Out Burger - ‬8 min drive
  • ‪HTeaO - Stone Oak - ‬6 min drive
  • ‪Marco's Pizza - ‬6 min drive
  • ‪Chipotle Mexican Grill - ‬8 min drive
  • ‪P. Terry's Burger Stand #24 - ‬8 min drive

About this property

JW Marriott San Antonio Hill Country Resort & Spa

JW Marriott San Antonio Hill Country Resort & Spa features a golf course and a free water park. Guests can visit the spa to be pampered with deep-tissue massages, aromatherapy or manicures and pedicures, and Cibolo Moon, one of 6 restaurants, serves Tex-Mex cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 4 outdoor pools, a lazy river and a poolside bar. The helpful staff and overall property condition get good marks from fellow travellers.

Languages

English, Spanish

At a glance

Hotel size

  • 1002 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in start time: 4 PM; check-in end time: 5:30 AM
  • Contactless check-in and check-out are available
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11 AM
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • WiFi and wired internet access in rooms*

Parking

  • On-site self-parking (USD 29 per day; includes in/out privileges)
  • Covered on-site valet parking (USD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • 6 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Coffee shop
  • Room service (late night)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Free water park access
  • Children's pool
  • Lazy river
  • Local/corner shop
  • Children's menu
  • Children's games
  • Pool gate
  • Lifeguard on-site

What to do

  • Tennis
  • Fitness classes
  • Basketball
  • Pro golf lessons
  • Golfing
  • Wildlife viewing
  • Shopping
  • Pool table
  • Ping pong
  • Use of nearby fitness centre
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Safari nearby
  • Winery tours nearby

Working away

  • 24-hour business centre
  • 19 meeting rooms
  • Computer station
  • Conference centre (260000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool cabanas (surcharge)
  • Golf cart on-site
  • Golf clubs on-site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 10 buildings/towers
  • Built in 2010
  • ATM/banking
  • Rooftop garden
  • Garden
  • Terrace
  • Library
  • Fireplace in reception
  • Television in common areas
  • 24-hour fitness centre
  • Golf course on-site
  • Golf driving range on-site
  • 4 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Golf clubhouse on-site
  • Golf pro shop on-site
  • Lazy river
  • 2 hot tubs
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Water slide
  • Vegan dining options
  • Vegetarian dining options
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Banquet hall
  • Reception hall
  • Firepit
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Grab bar in bath
  • Transfer shower
  • Well-lit path to entrance

Room amenities

Be entertained

  • IPod docking station
  • 65-inch Smart TV
  • Premium cable channels
  • Netflix
  • Streaming services

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone
  • Desk chair

Food and drink

  • Fridge
  • Free bottled water

More

  • Housekeeping (on request)
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only

Special features

Spa

Lantana Spa has 30 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Cibolo Moon – This restaurant specialises in Tex-Mex cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
18 Oaks – Overlooking the golf course, this steakhouse specialises in American cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open selected days.
Rivertop Grill – This poolside restaurant only serves lunch. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
High Velocity – This sports bar specialises in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Crooked Branch – This restaurant specialises in Asian cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • 1.240 per cent destination fee will be charged
  • Resort fee: USD 56.00 per accommodation, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Fitness centre access
    • Fitness/yoga classes
    • Health club access
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Laundry facilities
    • Pool access

Optional extras

  • WiFi is available in guest rooms for USD 15.95 per day (rates may vary)
  • Wired internet access is available in guestrooms for USD 15.95 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately USD 32 to 39 for adults and USD 15 to 19 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The following facilities or services will be unavailable from December 2 2024 to December 6 2024 (dates subject to change):
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 2 October to 3 October:
  • One of the dining venues

Children & extra beds

  • Rollaway beds are available for USD 25.00 per night

Parking

  • Self-parking costs USD 29 per day with in/out privileges
  • Covered valet parking costs USD 45 per day with in/out privileges

Pool, spa, & gym (if applicable)

  • Children under 14 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

JW Marriott Hill
JW Marriott Hill Resort
JW Marriott San Antonio Hill Country
JW Marriott San Antonio Hill Country Resort
Marriott Hill
Jw Marriott San Antonio Hill Country Hotel San Antonio
Jw Marriott San Antonio Hill Country Resort And Spa
JW Marriott Hill Country Resort
JW Marriott Hill Country
Jw Marriott San Antonio Hill Country Hotel San Antonio
JW Marriott San Antonio Hill Country Resort Spa

Frequently asked questions

Does JW Marriott San Antonio Hill Country Resort & Spa offer free cancellation for a full refund?
Yes, JW Marriott San Antonio Hill Country Resort & Spa does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at JW Marriott San Antonio Hill Country Resort & Spa?
Yes, there are 4 outdoor pools and a children's pool. The swimming pool will be unavailable from December 2 2024 to December 6 2024 (dates subject to change).
Are pets allowed at JW Marriott San Antonio Hill Country Resort & Spa?
Sorry, pets aren't allowed.
Is parking offered on site at JW Marriott San Antonio Hill Country Resort & Spa?
Yes. Self-parking costs USD 29 per day. Valet parking costs USD 45 per day. Electric car charging is available.
What are the check-in and check-out times at JW Marriott San Antonio Hill Country Resort & Spa?
Check-in start time: 4 PM; check-in end time: 5:30 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at JW Marriott San Antonio Hill Country Resort & Spa and nearby?
Tee off at the on-site golf course, and improve your game on the tennis courts. Additional recreation on-site includes fitness classes, basketball and game viewing. Indulge in a treatment at the spa and soothe your senses in one of the 2 hot tubs. JW Marriott San Antonio Hill Country Resort & Spa also has 4 outdoor pools, 4 bars and a 24-hour fitness centre, as well as spa services, an arcade and a garden.
Are there restaurants at or near JW Marriott San Antonio Hill Country Resort & Spa?
Yes, there are 6 on-site restaurants, featuring Tex-Mex cuisine, golf course views and poolside dining.
What's the area around JW Marriott San Antonio Hill Country Resort & Spa like?
JW Marriott San Antonio Hill Country Resort & Spa is located a short 6-minute walk from TPC San Antonio.

JW Marriott San Antonio Hill Country Resort & Spa Reviews

Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Cindy, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great Family Hotel Resort
Great Hotel Resort. Excellent customer service from our immediate arrival to our departure date. Comfortable beds, large TV in the rooms. Large lazy river swimming pool, temperature controlled, a bonus. There are lots of great restaurants on the hotel premises. We will return. The only small issue was trying to leave the parking area. The resort has a new system that will either take your room key or some small QR code on the receipt you get when you enter the premises. Speak with the registration desk when attempting to leave with your car.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Etsehiwot, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Bryan, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

JI MIN, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Very good but a few little complaints
Went on a family trip with my 2 kids and husband. Overall the place was beautiful and staff was very friendly. Few complaints were that there was more trash left around than I expected from such a well maintained facility. I know for a fact, I saw the same trash that was never picked up 2 days in a row in the same spot. Also..beware of the bees! Apparently there is a huge hive they maintain somewhere on the property which causes spill over to the other areas and we were getting relentlessly pestered by the bees more than once over at the water park which was incredibly annoying. Not to mention painful when we got stung just trying to walk from one area to another.
2-night family trip
Verified Hotels.com guest review

8/10 Very good

Charles, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eva, 1-night trip
Verified Hotels.com guest review

6/10 Good

Enjoyed my stay for the most part, but I did not enjoy the ants in my bed. Got bitten a few times. Had to sleep on top of the covers to avoid being bitten any further. Brought it to the staff's attention after the first night, but the problem was not solved. At checkout there was an employee with bug killer on my floor. The person at check out said they had similar complaints from other guests that weekend. I realize with it being Labor Day weekend that there probably wasn't another room they could move me too. I basically tried to avoid my room as much as possible by staying by the pool. Would have been an awesome experience, but ants in the bed is a big problem.
Kent, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Sandra, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ashley, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

William, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Gladys, 1-night trip
Verified Expedia guest review

10/10 Exceptional

.
Jose Adolfo, 2-night family trip
Verified Expedia guest review

8/10 Very good

Beautiful facility. Pillows could be better.
Franklin, 2-night business trip
Verified Expedia guest review

6/10 Good

The pool area is large, fun and the views from room are great. 18 Oaks food excellent. Each person we encountered was nice, but would have liked better communication ability. Maybe the system is antiquated. It took a lot of menu choices and time to get someone on the phone to help you once on property. It’s a large property and you feel it. The phone in the room didn’t work. The beds were not very comfortable and the pillows are BAD. Bring your own! This was a major downfall, when I book a high end room I expect the sleep experience to be great and it was not just “ok”, it was kinda bad.
Amber, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Perfect for a family getaway!!
2-night family trip
Verified Hotels.com guest review

6/10 Good

We were charged for the complementary drinks that were offered at check in. Which was supposedly including in the daily resort fees.
Erick, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Nice hotel
Claudio, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Kristin, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

roberto, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Karon Kay, 2-night trip
Verified Hotels.com guest review