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Hotel Los Lagos Spa & Resort

3.5 star property
Family-friendly hotel with spa, near Los Lagos Hot Springs

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Los Lagos Spa & Resort

Indoor pool, 11 outdoor pools, pool umbrellas, pool loungers
Indoor pool, 11 outdoor pools, pool umbrellas, pool loungers
Standard Room, Accessible, Mountain View
Garden
Standard Room, Accessible, Mountain View
VIP Access

Reviews

9.6 out of 10

Exceptional

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Spa
  • Free breakfast
  • Non-smoking
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • 11 outdoor pools and indoor pool
  • Hot springs
  • Nightclub
  • Children's pool
  • Hot tub
  • Waterslide
  • Pool bar
  • Room service
  • Business centre
For families
  • Children's pool
  • Private bathroom
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The price is NZ$241
includes taxes & fees
3 Dec - 4 Dec

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Superior Room, Mountain View

Superior Room, Mountain View

Superior Room, Mountain View

Highlights

Patio
Air conditioning
Free rollaway/extra beds
Plasma TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
  • 60 sq m
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Single Futons

View all photos for Standard Room, Accessible, Mountain View

In-room safe, free WiFi, bed sheets

Standard Room, Accessible, Mountain View

Highlights

Air conditioning
Free rollaway/extra beds
Mini-fridge
Plasma TV
Hairdryer
Private bathroom
Cable channels
Daily housekeeping
  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

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includes taxes & fees
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About the area

Map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007

What's nearby

  • Los Lagos Hot Springs - 2 min walk - 0.2 km
  • Paradise Hot Springs - 10 min walk - 0.9 km
  • Kalambu Hot Springs - 11 min walk - 1.0 km
  • Baldi Hot Springs - 12 min walk - 1.1 km
  • Arenal Volcano - 16 min drive - 12.3 km

Getting around

  • La Fortuna (FON-Arenal) - 10 min drive
  • San José (SJO-Juan Santamaría Intl.) - 168 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Virgita Ristorante - ‬12 min walk
  • ‪Ginger Sushi - ‬11 min drive
  • ‪La Saca Restaurant - ‬6 min drive
  • ‪Agua Ardiente Pool Bar - ‬7 min drive
  • ‪Restaurante Ti-Cain - ‬4 min drive

About this property

Hotel Los Lagos Spa & Resort

Hotel Los Lagos Spa & Resort is only 4.8 mi (7.8 km) from the airport and offers a shuttle. Guests can visit the spa to indulge in deep-tissue massages, aromatherapy or reflexology, and international cuisine is served at Las Palmas, which is open for breakfast, lunch and dinner. Other highlights include 11 outdoor pools, an indoor pool and a nightclub. The pool and helpful staff get great marks from fellow travellers.

Languages

English, Spanish

At a glance

Hotel size

  • 96 rooms

Arriving/Leaving

  • Check-in start time: 3 PM; check-in end time: 11 PM
  • Contactless check-in and check-out are available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 6:00 AM - 10 PM
  • Front desk staffed during limited hours

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 50+ Mbps)

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Transfers

  • Airport shuttle*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children's pool
  • Water slide

What to do

  • Hiking/biking trails
  • Horse riding/hire
  • Ziplining
  • Hot springs

Working away

  • Business centre
  • 2 meeting rooms
  • Conference space (5382 square feet)

Services

  • Front desk (limited hours)
  • Tour/ticket assistance
  • Laundry facilities
  • Wedding services
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 11 outdoor pools
  • An indoor pool
  • Full-service spa
  • Nightclub
  • Hot tub
  • Water slide
  • At least 80% of food locally sourced
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Banquet hall

Accessibility

  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Accessible shuttle
  • Wheelchairs available on site
  • Pool access ramp on site

Room amenities

Be entertained

  • Plasma television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Complimentary wireless Internet access (speed of 50+ Mbps)

More

  • Daily housekeeping
  • In-room safe
  • LED light bulbs
  • Recycling

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Fangus. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily. There are hot springs on site.

Dining

Las Palmas – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge
  • Local area shuttle service is offered for an extra charge

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have lifts.
This property uses solar energy, plus a grey water recycling system.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Hotel Los Lagos Spa & Resort
Hotel Los Lagos Spa & Resort Fortuna
Los Lagos Spa
Los Lagos Spa Fortuna
Hotel Los Lagos Spa Resort La Fortuna
Hotel Los Lagos Spa Resort
Los Lagos Spa La Fortuna
Los Lagos Hotel Spa And Resort
Los Lagos Spa & La Fortuna
Hotel Los Lagos Spa & Resort Hotel
Hotel Los Lagos Spa & Resort La Fortuna
Hotel Los Lagos Spa & Resort Hotel La Fortuna

Frequently asked questions

Does Hotel Los Lagos Spa & Resort offer free cancellation for a full refund?
Yes, Hotel Los Lagos Spa & Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Los Lagos Spa & Resort?
Yes, there are 11 outdoor pools, an indoor pool and a children's pool.
Are pets allowed at Hotel Los Lagos Spa & Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Los Lagos Spa & Resort?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Los Lagos Spa & Resort?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Hotel Los Lagos Spa & Resort?
Check-in start time: 3 PM; check-in end time: 11 PM. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Hotel Los Lagos Spa & Resort and nearby?
Have fun with on-site activities such as horse riding, zip-lining and hiking. Additional recreation on-site includes hot springs. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 11 outdoor swimming pools. Hotel Los Lagos Spa & Resort also has a nightclub and a water slide, as well as spa services and a garden.
Are there restaurants at or near Hotel Los Lagos Spa & Resort?
Yes, Las Palmas offers international cuisine.
What's the area around Hotel Los Lagos Spa & Resort like?
Hotel Los Lagos Spa & Resort is a short 2-minute walk from Los Lagos Hot Springs and 12 minutes' walk from Baldi Hot Springs. Travellers say that the hotel is in a great location.

Hotel Los Lagos Spa & Resort Reviews

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Venkata, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect place in La Fortuna
Room was big and spacious and the hot springs were steps away. Cutest animals awaited us on our bed made From towels and flowers from the garden. Had an amazing 50th birthday with my best friends. The bar tenders were fabulous at the swim up hot springs bar.
Dana, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Perfect Tropical Escape
Four night family escape. Wife loved their hot spring kids loved their slides and dad enjoyed the silence for himself 🙏😎
Eyal, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

EVERYTHING AMAZING
Wonderful place!!! Beautiful Volcano views and grounds are so colorful and immaculate!! Great service. Buffet breakfast was amazing and included. Loved restaurant, every dish was delicious. Didnt even bother wandering out of resort to each. VERY REASONABLE prices on food and drinks! Try a Monkey Business drink!!! Only $6
Deborah, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very good location, like the hot springs, nice view and very cool landscaping
Biao, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mike, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Marjorie, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hot springs worth the stay!!
It is a beautiful resort at the foot of volcán Arsenal. Although the lobby and receptionist lacked a welcoming feeling, all other resort staff were very kind and service oriented. The room was very spacious and clean with large tile flooring. There layout of the many thermal spring and regular pools is beautiful, and although expansive, you feel like you’re in your own oasis. Incredibly smart layout. Although we just relaxed and did sightseeing in our short two day stay, their are many adventures on property and nearby.
Keith, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Alberto, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place.
Irina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

adriana, 2-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Victoria, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Irina, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Good value and Beautiful Property
The grounds and property of the resort are magnificent. It's beautiful everywhere you look. The rooms are outdated and badly need renovation. We also had a few creepy crawler bugs--most of which we were not familiar with, get into the room. It wasn't surprising because there is gap all around the door to the room for them to enter. One of the walls in the bedroom was peeling from water damage and looks like it had been that way for quite some time. The pools are very nice, but there are not enough lounge chairs and can get very crowded and loud because there are a lot of families with children staying there. It's best to go early in the morning if you prefer a little quiet. The Spa is nice and the massage room, while cool with a fan, had doors open to a small private deck and the fresh air breeze coming in was lovely. The breakfast is ok, but it gets pretty old after seven days. It's pretty much the same every day with little variety throughout the week. However, it's a great location--easy to get into town with a car or Uber, and it's a very good value, which makes it possible for so many families to stay there. The best part of the stay was the wonderful staff. They were very responsive and attentive and did everything they could to ensure we enjoyed our stay. We weren't thrilled when we first arrived. But we were sad to leave when it came time to go.
Evin, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Vanessa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful property! We only stayed for one night when we might a trip from the Playas Del Coco area, but we regret staying longer! Only negative is, it doesn’t have a gym. Would definitely visit again!
Erin, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

We were in this place for the first time. Our friends recommended it to us. We had a great time. Everything was top notch. Thanks to the workers, and whoever created this place. It's paradise. We will definitely visit this place again and recommend it to everyone.
Natalia, 2-night trip
Verified Expedia guest review

10/10 Exceptional

The ground and scenery are amazing. It’s close to several activities and the town.
Bryan, 3-night family trip
Verified Expedia guest review

6/10 Good

Beware child upcharge
We were charged an extra $200 for our 3-night stay because we had two kids with us and the resort collects an extra $37 per night per child fee. This fee was NOT included in the amount we paid to make the booking on Hotels.com and was a total shock to us at check-in. It seems this comes from a technical fault in the booking process. Although we correctly entered the ages of our teenage children on Hotels.com, Los Lagos said that the booking was made for two "infants." So they required the extra fee at check-in We called Hotels.com, and they were unwilling/unable to help with the situation, despite the fact that we did nothing wrong and the fault was mostly with their backend. While I understand Los Lagos' position, it seemed really strict and greedy to be unwilling to comp at least part of this extra fee. Be sure to VERY CAREFULLY read the tricky fine print, and confirm directly with the hotel what has and hasn't been paid for. I am very frustrated that Hotels.com will not take ownership of its mistakes/poor backend system, and also with Los Lagos for having the policies in place that create a situation that feels very much like a bait-and-switch. As for the hotel itself: Good: Breakfast, natural springs pools, pool bar OK: Room (no way to get back in from the patio if you close the door to keep the bugs out!) Bad: Long uphill walk to rooms or you have to have them call the van to drive you up. They will not allow ubers or tourist shuttles past the gate. Sloooow wifi.
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nancy, 4-night trip
Verified Expedia guest review

8/10 Very good

its was good
anthony, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

This is an excellent hotel with beautiful grounds and tons of activities on-site, which made the stay so fun! The room was big and clean with decent choices for dining in their dining hall. The best part is their hot springs, spa and the superfast and fun zipline right on their property, not to mention their walkways around their garden with so many beautiful animals and to a view point for the volcano. Overall, highly recommend this hotel and if I go back there I'd revisit again.
Bo, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

This was by far the best place we stayed at in Costa Rica The property is spread out with hiking trails and a look out to Arenal. Our room was spacious with a nice patio, and a breakfast buffet was included. There is also a gift shop. The highlight are the hot springs and pools which are at various temperatures. There are two slides were were a hit with the kids. Located close to the La Fortuna waterfall and coffee/chocolate tours. Highly recommend.
Zachery, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

One of the best places I've stayed in my travels through cental America this year. I recommend this place to everyone especially if you have young children, they will have a wonderful time.
Kenneth, 3-night trip with friends
Verified Expedia guest review