Tokyu Stay Ginza puts you in a great location, within a 15-minute walk of Ginza Six and Tokyo International Forum. Guests will have free perks such as WiFi and wired Internet. Also, Tokyo Imperial Palace and Tokyo Tower are a short five-minute drive away. The helpful staff and nearby shopping get great marks from fellow travellers. The property is only a short walk to public transportation: Higashi-ginza Station is 3 minutes and Ginza Station is 3 minutes.
Languages
English, Japanese
At a glance
Hotel size
191 rooms
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age – 18
Check-out time is 11 AM
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Guests must be at least 20 years to stay in a smoking room.
As of July 1, 2023, housekeeping service will be provided weekly for stays of 7 nights or more. Additional housekeeping is available on request for a surcharge. Trash collection and towel and nightwear exchange are provided daily on request by placing a sign outside the room.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
No on-site parking
Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 7:00 AM–9:30 AM
Restaurant
Coffee shop
Travelling with children
Children stay for free (see details)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Facilities
Safe-deposit box at front desk
Accessibility
Lift
Room amenities
Be entertained
42-inch LCD TV
Cable TV channels
Home comfort
Air conditioning
Slippers
Children's slippers
Iron/ironing board (on request)
All-in-one washer and dryer
Laundry detergent
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Deep-soaking bath
Shower/bath combination
Bidet
Free toiletries
Hairdryer
Towels
Stay connected
Free newspapers
Free WiFi and wired internet
Food and drink
Fridge
Microwave
More
Housekeeping (on request)
In-room safe
Guidebooks/recommendations
Local maps
Restaurant dining guide
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
Optional extras
Buffet breakfast is offered for an extra charge of approximately JPY 1500 per person
Policies
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property accepts credit cards. Cash is not accepted.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Tokyu Stay Ginza Hotel
Tokyu Stay Hotel
Tokyu Stay Ginza
Tokyu Stay
Tokyu Stay Ginza Hotel
Tokyu Stay Ginza Tokyo
Tokyu Stay Ginza Hotel Tokyo
Frequently asked questions
Does Tokyu Stay Ginza offer free cancellation for a full refund?
Yes, Tokyu Stay Ginza does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Tokyu Stay Ginza?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Tokyu Stay Ginza?
Sorry, there's no on-site parking at Tokyu Stay Ginza.
What are the check-in and check-out times at Tokyu Stay Ginza?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is 11 AM.
Are there restaurants at or near Tokyu Stay Ginza?
Yes, there's an on-site restaurant.
Does Tokyu Stay Ginza have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Tokyu Stay Ginza like?
Tokyu Stay Ginza is in Ginza, a short 3-minute walk from Higashi-ginza Station and 4 minutes' walk from Ginza Six. Travellers say that this hotel is in a good location.
Tokyu Stay Ginza Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.6/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Exceptional
23 December 2024
Lee
Lee, 7-night trip
Verified Hotels.com guest review
6/10 Good
19 December 2024
Jun Fui
Jun Fui, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 December 2024
Kyle
Kyle, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 December 2024
Yeow Tat
Yeow Tat, 1-night trip
Verified Hotels.com guest review
6/10 Good
9 December 2024
jun fui
jun fui, 6-night family trip
Verified Hotels.com guest review
8/10 Very good
7 December 2024
Good amenities but very small spacr
we got the standard bed for and had good amenities like microwave, oven toaster, kettle and laundry/dryer. Though room is small for your typical japanese hotel room. carpet floor needs a good steam cleaning as it smells like shoes.
Henrison
Henrison, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
6 December 2024
William
William, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 November 2024
James
James, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
29 November 2024
HANY
HANY, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
28 November 2024
HANY
HANY, 3-night business trip
Verified Hotels.com guest review
6/10 Good
18 November 2024
Non-existent Service
There's no free bottled water in the hotel whereas 2 years ago, they had that amenity. One also has to pay 1,500 yen if you want your room cleaned. They only offer limited housekeeping which is change of towels & collection of trash. For the amount they are charging for a night stay, I expected that these services would be readily offered. We stayed here in 2022 and we didn't have any issues with them then.
Shirley
Shirley, 6-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 November 2024
Katharina
Katharina, 2-night trip
Verified Hotels.com guest review
8/10 Very good
4 November 2024
Good location next to Higashi-Ginza and walkable to Ginza station underground if needed to get to the other lines. The train from Higashi Ginza goes straight to Haneda which is super convenient
The one complaint was that being on a lower level facing the main street is quite noisy as there's a highway going undernearth. The staff though were nice enough to move us to a high level facing the smaller inner street and it was quiet.
The hotel doesn't do full room cleanings. Just towel swaps and garbage emptying. Its a 1500 yen fee to do a 'full' cleaning.
Jason
Jason, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 November 2024
Daniel
Daniel, 9-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 October 2024
Grace
Grace, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
26 October 2024
Verified traveller
2-night trip
Verified Hotels.com guest review
10/10 Exceptional
24 October 2024
Matthew
Matthew, 9-night family trip
Verified Hotels.com guest review
8/10 Very good
10 October 2024
Good location, efficient business hotel.
Very convenient location.
Typical, clean, efficient Japanese business hotel. Could have benefitted by have clothes storage, but good overall.
Lawrence
Lawrence, 9-night trip
Verified Hotels.com guest review
6/10 Good
6 October 2024
Kristina
Kristina, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 October 2024
Excellent location. Clean, safe, and convenient. Loved the property. We got an unexpected upgrade. Thank you.
Adnan
Adnan, 4-night trip
Verified Hotels.com guest review
8/10 Very good
25 September 2024
The hotel staff culture seems a bit toxic, one particular staff member was particularly rude for no apparent reason. Besides that there were no issues with th hotel itself and their facilities.
Verified traveller
9-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 September 2024
Great property. Great staff. Great breakfast. This hotel is located perfectly next to the subway system, close to a lot of shopping and cultural sites (Edo Castle ruins/Imperial Palace grounds). The staff is extremely attentive and courteous, even going as far as coming back out to check on us as we were loaded up in our taxi trying to get to our next destination after checking out! The staff member ended up helping us translate to Japanese, and this was after she hailed him for us.
James
James, 4-night family trip
Verified Hotels.com guest review
8/10 Very good
20 September 2024
It was great to have a washing machine in the room. Location was fantastic. Services within the hotel were good. Although the breakfast was underwhelming.
The room was too small for 2 people. There was nowhere to put 2 suitcases. We made do and as we were out all day. We also had an internal room with a view of the fire escape. Would have preferred a better view and would ask should I return.
Maree
Maree, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
18 September 2024
Staff were helpful and friendly. Facilities were good. Good location.