2/10 Poor
27 December 2024
Very disappointing
I wouldn’t consider this a 5-star hotel at all—at least not the building we stayed in. The property is part of a collection of buildings in the Souq Waqif area, with the main building serving as the check-in location. From there, they transport you to your room in a golf cart if you’re staying in a separate building. They asked us if we’d like to upgrade with a significant fee to get a better room. We decided not to and they gave us a room in the Jomrok building, which had several significant issues.
First, the room lacked an actual window; there was only a window facing the hallway, which felt quite claustrophobic. More importantly, it was extremely noisy. There was a restaurant upstairs, and the cleaning staff would start their work around 5 a.m., making it nearly impossible to get a good night’s sleep.
To make matters worse, the service at check-out was disappointing. We were told that a golf cart would be available to take us to the main building for our taxi to the airport. However, after waiting for a long time and seeing no sign of the golf cart, we had no choice but to walk to the taxi station with our luggage. This delay almost caused us to miss our flight.
Given all these issues, I can’t rate this hotel higher than 3 stars. The lack of comfort, noise problems, and poor service left us very disappointed.
Verified traveller
2-night family trip
Verified Hotels.com guest review
