I've stayed at several Anantara properties. This by far would be the lowest rated of the lot.
Pros
- great spa, good chefs / food was good, Good room sizes.
Cons
- Staff is clearly not trained to look at details and to the level one expects at an Anantara property
- The day we checked in we tried to go for Asian food, but the staff at the restaurant turned us away saying we didnt have a reservation. While we didnt really know we needed one, looking at the reservation list we found that three tables were booked, but already almost an hour late, and there were plenty of tables available. Just disappointing when one has travelled a long day with family and is looking for a quiet meal.
- We had issues with plumbing in our bathrooms - we had three rooms / two out of the three had plumbing issues and one room needed to be changed due to leakages.
- The bathrooms smelled - not sure if there was a sewage issue.
- Food and services were over priced. Quantities are the Asian restaurant were extremely small.
- Staff at the checkin and check out need better training
- Attention to detail is missing / for example we found one out of a pair of water glasses in one room missing, small things had to be asked for. While the staff tried to help, clearly the team is new and not trained to the level expected and for what is being charged.
Overall was disappointed at this stay, especially after we spent three days in Colombo at a business hotel and it was exceptional.