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Hard Rock Hotel Los Cabos All Inclusive

4.5 star property
Upmarket beachfront hotel with spa, near Diamante Golf Courses

Choose dates to view prices

your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hard Rock Hotel Los Cabos All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Outdoor banquet area
Lounge
View from room
Aerial view

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Pool
  • 24/7 front desk
Main amenities
  • Daily housekeeping
  • On the beach
  • 8 restaurants and bar/lounge
  • Full-service spa
  • 5 outdoor pools
  • Free children's club
  • Health club
  • Children's pool
  • Waterslide
  • Pool bar
  • Swim-up bar
  • 24-hour room service
For families
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Private bathroom
  • Daily housekeeping
  • Coffee/tea maker
The price is NZ$1,062
includes taxes & fees
26 Jan - 27 Jan

Room options

Available filters for rooms
Showing 31 of 31 rooms

View all photos for Rock Royalty Ocean View 2 Queen Beds

Garden view

Rock Royalty Ocean View 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Rock Suite Ocean Front ( Two Bedroom ) with Personal Assistant

Egyptian cotton sheets, premium bedding, down duvets, minibar

Rock Suite Ocean Front ( Two Bedroom ) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 164 sq m
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Gold Two Queen Beds

Garden view

Deluxe Gold Two Queen Beds

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rock Suite Ocean View ( Two Bedroom ) with Personal Assistant

Flat-screen TV

Rock Suite Ocean View ( Two Bedroom ) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 164 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Partial Ocean View King

View from room

Deluxe Partial Ocean View King

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
  • 48 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Swim Up King

View from room

Deluxe Swim Up King

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Pure® Wellness King

View from room

Deluxe Pure® Wellness King

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Partial Ocean View Two Queens Beds

Garden view

Deluxe Partial Ocean View Two Queens Beds

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 48 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Rock Suite Ocean View ( One Bedroom ) with Personal Assistant

Flat-screen TV

Rock Suite Ocean View ( One Bedroom ) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Family Two Bedrooms

View from room

Deluxe Family Two Bedrooms

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 97 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Rock Suite Rooftop Terrace Ocean View (Two Bedroom) with Personal Assistant

Terrace/patio

Rock Suite Rooftop Terrace Ocean View (Two Bedroom) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 164 sq m
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

View all photos for Rock Suite Swim-up Ocean Front (Two Bedroom) with Personal Assistant

Terrace/patio

Rock Suite Swim-up Ocean Front (Two Bedroom) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 164 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Rock Suite Swim-up Ocean Front (One Bedroom) with Personal Assistant

Terrace/patio

Rock Suite Swim-up Ocean Front (One Bedroom) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Suite Rooftop Terrace Ocean View (One Bedroom) with Personal Assistant

Terrace/patio

Rock Suite Rooftop Terrace Ocean View (One Bedroom) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Suite Ocean Front ( One Bedroom ) with Personal Assistant

Egyptian cotton sheets, premium bedding, down duvets, minibar

Rock Suite Ocean Front ( One Bedroom ) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 115 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite King

Flat-screen TV

Junior Suite King

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 76 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Rock Royalty Ocean View King

Room amenity

Rock Royalty Ocean View King

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Blackout curtains
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed (Gold)

View from room

Deluxe Room, 1 King Bed with Sofa bed (Gold)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Separate bedroom
Down duvet
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Deluxe With Sea View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Room Deluxe With Sea View

  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Suite Deluxe With Sea View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

View all photos for Room Deluxe

Egyptian cotton sheets, premium bedding, down duvets, minibar

Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Deluxe

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Deluxe

  • Sleeps 7
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Suite Deluxe

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Deluxe

  • Sleeps 4
  • 1 Double Sofa Bed and 1 Double Bed

View all photos for Family Room -7 Guests- Deluxe

Egyptian cotton sheets, premium bedding, down duvets, minibar

Family Room -7 Guests- Deluxe

  • Sleeps 7
  • 2 Double Beds, 1 Double Sofa Bed and 1 Queen Bed

View all photos for Suite Deluxe With Sea View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Deluxe

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Deluxe

  • Sleeps 7
  • 2 Double Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room Luxury With Sea View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Room Luxury With Sea View

  • Sea view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room Deluxe With Garden View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Room Deluxe With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Deluxe With Sea View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite Deluxe

Egyptian cotton sheets, premium bedding, down duvets, minibar

Suite Deluxe

  • Sleeps 7
  • 1 Double Sofa Bed, 2 Double Beds and 1 King Bed

View all photos for Room Deluxe With Garden View

Egyptian cotton sheets, premium bedding, down duvets, minibar

Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

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9.0 out of 10, Wonderful, (1002)
The price is NZ$1,185
includes taxes & fees
11 Feb - 12 Feb
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About the area

Map
Polígono 1, Fraccionamiento Diamante, Cabo San Lucas, BCS, 23473

What's nearby

  • Diamante Golf Courses - 11 min drive
  • Quivira Golf Club - 13 min drive
  • Marina Del Rey - 19 min drive
  • The Arch - 19 min drive
  • Medano Beach - 31 min drive

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 51 min drive

Restaurants

  • ‪Cafetto - ‬1 min walk
  • ‪Los Gallos - ‬9 min walk
  • ‪Toro Steakhouse - ‬9 min walk
  • ‪Lagoon Bar - ‬19 min drive
  • ‪Kanpai Sushi Cabo - ‬8 min drive

About this property

Hard Rock Hotel Los Cabos All Inclusive

Hard Rock Hotel Los Cabos All Inclusive is a great choice for your beach stay in Cabo San Lucas. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and manicures and pedicures. Dining choices include 8 restaurants, and the bar/lounge is a great place to grab a cold drink. Other highlights at this luxurious hotel include a free kid's club, a poolside bar and a health club. Fellow travellers say good things about the helpful staff and overall property condition.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Children's club

Lessons/classes/games

Yoga

Entertainment

On-site entertainment and activities

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 639 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Due to strong currents, swimming is not permitted at this property’s public beach.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Free children's club
DONE

Pets

    • Pets allowed (dogs and cats only, 1 total, up to 22 kg per pet)*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • Wheelchair-accessible parking on site
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 8 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Children's games

What to do

  • On the beach
  • Shopping
  • Pool table

Working away

  • Business centre
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Health club
  • 5 outdoor pools
  • Arcade/games room
  • Full-service spa
  • Massage/treatment rooms
  • Water slide
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchairs available on site

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

Freshen up

  • Private bathroom
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free long-distance and local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

ROCK SPA® has 36 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and detox wraps. The spa is equipped with a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 3200 per pet, per week

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hard Rock Hotel Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive
Hard Rock Los Cabos All Inclusive Cabo San Lucas
All-inclusive property Hard Rock Hotel Los Cabos All Inclusive
Hard Rock Hotel Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive
Hard Rock Los Cabos Inclusive

Frequently asked questions

Does Hard Rock Hotel Los Cabos All Inclusive offer free cancellation for a full refund?
Yes, Hard Rock Hotel Los Cabos All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hard Rock Hotel Los Cabos All Inclusive?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Hard Rock Hotel Los Cabos All Inclusive?
Yes, cats and dogs are welcome, with a limit of 1 total and maximum weight of 22 kg per pet. There's a charge of MXN 3200 per pet, per week. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hard Rock Hotel Los Cabos All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hard Rock Hotel Los Cabos All Inclusive?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge (subject to availability).
Is there an on-site casino at Hard Rock Hotel Los Cabos All Inclusive?
No, this hotel doesn't have a casino, but PlayWin Casino (17-min drive) is nearby.
What is there to do at Hard Rock Hotel Los Cabos All Inclusive and nearby?
Hard Rock Hotel Los Cabos All Inclusive has 5 outdoor pools and a spa, as well as a health club and an arcade.
Are there restaurants at or near Hard Rock Hotel Los Cabos All Inclusive?
Yes, there are 8 on-site restaurants.

Hard Rock Hotel Los Cabos All Inclusive Reviews

Reviews

8.0

Very good

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Fair

Adesiji, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brickrow, 5-night family trip
Verified Hotels.com guest review

2/10 Poor

Waiting lines for every service e.g 70 minutes to check in. 30$ deposit to get a towel to go for sea excursion wait in line for 15 mins and then to get refund when giving back towel wait another 20 minutes . .
Abida, 4-night family trip
Verified Hotels.com guest review

8/10 Very good

Paulina, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tekica, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hard rock family Vacay
Service was exceptional. Sergio our waiter at the pool was amazing and always had great energy! Everyone was super nice and the hotel was very clean.
Amanda, 4-night family trip
Verified Hotels.com guest review

2/10 Poor

Matthew, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ramiro, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing place !!
Amazing service and place
Maxime, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Asco de hotel
Asco
Alma, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Agbortambeng, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Thanks Valentin from Market restaurant. He was so welcome always the good recommendation, the good advice. My kids have spent as they have said the best vacation ever.
6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

L
Brenda, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Had a wonderful time at the Hardrock and found the staff very helpful and attentive during our stay. The room was very clean and well stocked! The grounds were very secure and we'd definitely return!
Julie, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

10/10, from the airport shuttle to the entrance very kind people nice and very very friendly and Happy all the time, we loved and we will come back very comfortable place. Clean rooms clean everything is clean smells amazing. Nice views great food. Thank you Hard Rock for all the attentions for me and my family in our vacation❤️
Chantal, 4-night family trip
Verified Expedia guest review

2/10 Poor

My son had an accident caused by a lifesaver and our vacation was ruined, one of the “concierges” was very disrespectful to my wife, would not recommend this hotel in any way.
Juan Pedro, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Kaira, 7-night trip
Verified Expedia guest review

10/10 Exceptional

The Hard Rock Hotel was newly built, clean, and the staff was friendly.
Jumi, 4-night trip
Verified Expedia guest review

8/10 Very good

Alejandra, 4-night trip
Verified Expedia guest review

6/10 Good

pete, 7-night trip
Verified Expedia guest review

8/10 Very good

The property is very beautiful and large. I stayed in room 334 which I was upgraded by the staff there because it was my mother’s birthday, which was very nice of them. The room that we stayed and did have a few electrical issues that they did try to fix but it works sometimes and then it didn’t. The concierge service at the resort was very helpful. They had a top-tier service anything you needed they were there morning, noon and night. My Concierge rep was.Esau he was so helpful in our stay there anytime we text him he would come and meet us every single day. I can stay at the hard rock they give ultimate service also in Concierge service I dealt with Manny and Karen. They also had top 10 quality service as well. My mother‘s luggage was damaged on the flight there and they were able to secure luggage for my mother to go home which I thought they went above and beyond service now as far as the food goes, it was not the best to me. The food was four out of 10 wasn’t cooked properly and wasn’t really to my liking at all, but if I had to go back to the hard rock, I would especially with the pool was very clean on the beach was very beautiful. You cannot swim there, but you can definitely go out a look it is very peaceful there and may I say thatthe water aerobics and the stretching classes were a plus they have a great staff there that gets guest to interact the pool. Staff was excellent as well towels. Whatever you need did help us get food and drinks very dedicated and helpful
Channell, 4-night family trip
Verified Expedia guest review

8/10 Very good

Overall good experience but the elevator was not working properly and we had to wait every tiem
nikan Hosseini, 4-night trip
Verified Expedia guest review

4/10 Fair

horrible management
While the all the inclusive aspect of the hotel was great, I was extremely disappointed in the hotels level or service. The hotel management staff has no compassion or care for guests and their experiences with guests who come to vacation. Due to misinformation from their team, I had a sour experience towards the end of my trip. I don’t think Hard Rock understands the experience from a guest, they really just throw their hands up and their policies are so black and white. The management team was not able to resolve my poor experience, and no courtesy was given. Not recommending to anyone.
Abigail, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Beautiful
tommy, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Rafael Ernesto, 4-night trip
Verified Expedia guest review