We reserved a 2 queen premier room with balcony.
When we walked into our room, it smelled like raw sewage and there were food wrappers, crumbs and dirty socks in the room.
We asked for a differebt room, but they didnt have anymore premier rooms with 2 queen beds.
We had to downgrade to a regular room with 2 queen beds.
They are allegedly giving me 30% off our stay. But being that i booked it in hotels.com, im mot sure how that will happen. I suppose ill kust have to keep and eye out for a refund from hotels.com.
Besides that, they were apologetic and acomidating in regards to switching the room.
I will add that they dis offer a kind suite with a hot ub, bu we needed a 2 queen bed room because we were with our children.