4/10 Fair
15 January 2025
We have stayed at this hotel for over 15 years every year when doing business in Oklahoma City. Always has been clean and the staff has been helpful and efficient. However, this year we felt as there has been a change in the management or ownership and the staff is less than helpful and one gentleman that works late night/over night is extremely mean and very condescending. We had two rooms booked and with the weather the other couple was running late. I met them at 11:45pm with their key in the lobby so they could go up and go to bed since it was late. This man stood in the doorway and would not let us go to our room until we told him what room we were in and how many people were in our party and then he threatened us with kicking us out. I understand Oklahoma City has had an influx of homeless people and I understand that at times they have had to run them off. But don't treat your paying guests like they are part of that group. He knew I had just come from upstairs from my room and I had keys and their receipt from paying for their room in my hand and he still treated us horribly.
Michael
Michael, 1-night family trip
Verified Hotels.com guest review
