Pacific Hotel Cairns, Cairns, Australia

Arrived late due to delayed flight - around 10p.m. Couldn't even get a drink in the bar. Staff not overly helpful - polite but uninterested in helping. Good location.

Highly recommended. Great services and clean room with this price.

I enjoyed my stay at Pacific Cairns. I had a quick check-in and check-out experience and the hotel was close to the shops, cafes and reef terminals. I just wish all rooms had bathrobes - I had to upgrade if I wanted a bathrobe. Many other hotels were able to provide this regardless of room type.

TV didn’t work, hotel didn’t fix it until 830pm. As compensation they offered us free breakfast which I had already paid when I had booked. Then said because I had already booked via hotel.com could not refund me that part of the bill. Noisy as corridors are wood floors so voices and sounds echo as lots of guests were in and out of rooms through the night. No double glazing so could also hear every noise on the street.

Great location! Arrived early, they checked us in but room wasn’t ready. They kept our bags so we could enjoy the city and got back they had taken our bags to the room, easy no waiting to get the out and take by ourselves. Just wonderful service. Front desk was great. We only stayed one night before boarding our dive trip, when we got back we needed to get back to Port Douglas. They help get us a ride and while waiting came outside (front area, where we were waiting) to see if we needed anything or if the ride was in the way. I just thought that was really nice as we walked in off the street and were not a guest of there’s at the time. Would stay again.