10/10 Exceptional
21 October 2024
excellent condition room.
On check in I found the "smart card" keys were tricky and went back to the lobby to say I couldn't get the key to work at all. It was sensed by lock flashed red. The clerk gave me key to a different room, and I had trouble getting that one to work but after several tries, succeeded. It seems the key must be held in a particular orientation and location and maybe moved to the lock a certain way. You should make the locks work easier or explain better to guests how to make the fussy mechanism work. The room was in excellent condition as if it was very recently renovated. I approve the floor being smooth laminate instead of carpet. Probably a Covid motivated change. It seems much more clean. It seems bathrooms no longer exhaust the humid air which saves energy but in summer exhausting the air seems desirable. I turned on the heat to warm up the room when I arrived and it didn't have any smell and warmed up the room quickly. the mattress seemed enclosed in a plastic cover. I haven't traveled much in years.Guessed it may be precaution for the scourge of bedbugs I have read about in recent years. I think it a good idea.
John
John, 1-night business trip
Verified Hotels.com guest review
