When we arrived, I was charged $66 base rate more than the reservation.
Rather than paying the reservation price of $106.78, they charged me $215.84. When I questioned the price,
I was told there was a rate increase since the reservation was made back in February. Then why make a reservation? To add to the frustration, the hotel is under renovation and the pool was closed but no warning on the website. When I refused to stay because of the extra cost and lack of amenities, the clerk said she didn't know how to issue a refund and would have to call her supervisor. The supervisor was called and refund was issued, but it may take a few days to go back on my card. After leaving the hotel to find a different hotel, i discovered that the clerk ran my card 3x for undisclosed reason. And a 4th charge appeared this morning. Thank goodness my credit card company was able to clear the bogus charges so I could resume my vacation.
I have stayed at this hotel several times in past, but I WILL NEVER DO BUSINESS WITH THEM AGAIN!
I tried to upload photos to proof they changed the rate and ran my card 4x, but website won't let me.