When I called prior to arrival about info on airport shuttle, the girl who answered was very rude, I had asked where do I go, she said kind of arrogantly, there’s a big sign so you can’t miss it! I asked, do I just go there? (My first time) She snapped back, you have to call us we don’t just have a shuttle sitting at the airport all day. Otherwise, staff was absolutely wonderful. We arrived around 4 and kids upstairs were running and jumping for 2 solid hrs, it stopped for an hour and then continued constantly until around 9:30pm. We were up early at 3am that day to catch an early flight and we were exhausted and tried to sleep around 7:30-8 and couldn’t until they stopped jumping at 9:30. It continued in the morning as well. We left around noon for an event and it was quiet at that time. We returned after midnight and it was quiet. Also, upon our arrival, the room smelled really bad like mildew. It wasn’t pleasant at all. The carpet looked dirty. Bathroom was beautiful and everything else about the room was great. Overall it wasn’t a very pleasant experience, not for the price.