I stayed at Super 8 by Wyndham Columbus Airport (2935 Warm Springs Rd, Columbus, GA) in Room 109 last night. I booked through Hotels.com, and while the process was smooth, my experience at check-in and during my stay was troubling.
Upon arrival, no one was at the front desk, and I had to call for assistance. The staff member who checked me in acknowledged that the room’s table was broken, which seemed odd. He also warned that I couldn’t file a complaint after 10 minutes of leaving the office.
When I got to the room—within that window—I found the table flipped over with two legs detached. The air conditioner was extremely loud and seemed faulty. The room was in unacceptable condition: chicken bones in the window seal, trash under the beds, cigarette burns on the blankets, unfinished patchwork on the walls, a missing fire alarm (likely due to smoking), no window lock or safety bar, and sticky floors.
Due to the 10-minute complaint policy and fear of being dismissed or denied a refund, I didn’t escalate the issue at the time. However,