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1 room, 2 adults

Best Western Plus Condado Palm Inn & Suites

3-star3 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Free WiFi
  • Microwave
  • Refrigerator
55 Condado Avenue, San Juan, 00908, Puerto Rico

3-star hotel with outdoor pool, near Casino del Mar at La Concha Resort
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Free WiFi
    • Microwave
    • Refrigerator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Worst customer services ever no room services, even when requested oneApr 12, 2021
  • The location was close to everything fun and exciting. The beach is much closer than…Apr 12, 2021

Best Western Plus Condado Palm Inn & Suites

from NZ$289
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Suite, 1 King Bed, Non Smoking, Ocean View (Living Room)
  • Standard Room, 1 King Bed, Accessible, Bathtub
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Premium Room, 2 Queen Beds, Non Smoking, Partial Ocean View
  • Premium Room, 1 King Bed, Non Smoking, City View (with Single Sofabed)
  • Premium Room, 2 Queen Beds, Non Smoking, City View
  • Premium Room, 1 King Bed, Non Smoking, Partial Ocean View (with Single Sofabed)

What’s around Best Western Plus Condado Palm Inn & Suites

Landmarks

  • In Condado
  • Condado Beach - 16 min walk
  • Pan American Pier - 38 min walk
  • Casino del Mar at La Concha Resort - 4 min walk
  • Parque La Ventana al Mar - 7 min walk
  • Plaza del Mercado - 11 min walk
  • Museo de Arte de Puerto Rico - 17 min walk
  • Plaza las Americas - 3 mi / 4.8 km

Getting around

  • Luis Munoz Marin Intl. Airport (SJU) - 16 min drive

At a glance

Key facts

Hotel size

  • This hotel has 151 rooms
  • This hotel is arranged over 18 floors

Arriving/leaving

  • Check-in time 3 PM-6:00 PM
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Onsite self parking (USD 15.00 per day; includes in/out privileges)

  • Onsite extended parking (USD 15.00 per day)

  • Wheelchair-accessible parking on site

  • Onsite parking includes off-street options

  • Offsite parking nearby (USD 15.00 per day; discounts available)

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
Things to do
  • Beach umbrellas
  • Outdoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Spa tub
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Fitness facilities
Working away
  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 400
  • Conference space size (meters) - 36
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Elevator
  • ATM/banking
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 37-inch LCD TV
  • Premium TV channels
  • IPod docking station
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
Food and drink
  • Refrigerator
  • Microwave
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Ropa Vieja - This restaurant specializes in Cuban cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Cookie House - This café serves breakfast and lunch. Open daily.

Best Western Plus Condado Palm Inn & Suites’s small print

Also known as

  • Best Western Condado Palm
  • Best Western Plus Condado Palm Inn Suites
  • Plus Condado Palm & Suites
  • Best Western Plus Condado Palm Inn & Suites Hotel
  • Best Western Plus Condado Palm Inn & Suites San Juan
  • Best Western Plus Condado Palm Inn & Suites Hotel San Juan
  • Best Western Condado Palm Inn
  • Best Western Plus Condado
  • Best Western Plus Condado Palm
  • Best Western Plus Condado Palm Inn
  • Best Western Plus Condado Palm Inn San Juan
  • Best Western Plus Condado Palm San Juan
  • Condado Palm Best Western
  • Condado Palm Inn

Policies

Pool open 24-hours

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA) and Ecolab (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted. 

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Optional extras

Self parking costs USD 15.00 per day with in/out privileges

Extended parking costs USD 15.00 per day

Parking is available nearby and costs USD 15.00 per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Best Western Plus Condado Palm Inn & Suites

  • Does Best Western Plus Condado Palm Inn & Suites offer free cancellation for a full refund?
    Yes, Best Western Plus Condado Palm Inn & Suites does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Best Western Plus Condado Palm Inn & Suites?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Best Western Plus Condado Palm Inn & Suites?
    Yes. Self parking costs USD 15.00 per day. Extended parking costs USD 15.00 per day.
  • Is there a pool at Best Western Plus Condado Palm Inn & Suites?
    Yes, there's an outdoor pool. Guests have 24-hour pool access.
  • Are pets allowed at Best Western Plus Condado Palm Inn & Suites?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Best Western Plus Condado Palm Inn & Suites?
    You can check in from 3 PM - 6:00 PM. Check-out time is 11 AM. Express check-out is available.
  • Are there restaurants at or near Best Western Plus Condado Palm Inn & Suites?
    Yes, Ropa Vieja offers Cuban cuisine. The dining venue will be unavailable from September 9 2020 to March 1 2021 (dates subject to change). Nearby restaurants include Buns (3-min walk), Oceano (3-min walk), and Crepe Maker (3-min walk).
  • Is there an onsite casino at Best Western Plus Condado Palm Inn & Suites?
    No, this hotel doesn't have a casino, but Casino del Mar at La Concha Resort (4-min walk) and Sheraton Casino (9-min drive) are both nearby.
  • What is there to do at Best Western Plus Condado Palm Inn & Suites and nearby?
    Have fun with nearby activities like kayaking, scuba diving, and boogie boarding. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Best Western Plus Condado Palm Inn & Suites also has a 24-hour fitness center.

Recent reviews

Very good 8.2 From 1,279 reviews

Very good 8.0
Nice hotel. loved the view, right in the center of everything and the beach is walking distance. the room was pretty clean. although they did not come in and change sheets at all during my stay. The pool is super SMALL! only dislike i had. i love me a great pool area and this one is just too tiny for me. but i did enjoy the hot tub.
Aleida, us3 night trip
Fair 4.0
The hotel was a very poor choice. From looking at the pictures you’d think you were in paradise, but once you arrive you’ll realize you’re so far from paradise it ain’t even funny. I rented several rooms and 2 of them had clogged sinks, one of my room sorts were being painted while I was there. I arrived back at the hotel and I did see the sign that said wet paint, but my 10 year old daughter did end up brushing up against the wet paint. It smelled like smoke. It was horrible.
Ayana, us2 night family trip
Good 6.0
False advertisement
The hotel didn’t look nothing like it’s presented online, the room, the pool area , nothing looked as good as the pics. I was very disappointed with quality of hotel smdh!
us6 night trip
Very good 8.0
Birthday trip
Things were smooth. Room was good clean and all staff members had mask on
Ronel, us1 night trip
Good 6.0
It’s good for the location
In the past two years going to this hotel, it doesn’t seem like they’re reinvesting much to the property up keep. There were limited staff overnight. The location is super convenient which is why I do like staying here. But I may change it up and stay elsewhere.
Anthony, us5 night trip
Good 6.0
Decent.
To say Puerto Rico got ravaged by "stimmy" travelers would be an understatement, and Condado Palm Inn was at the center. As of 3/20/21 "Free Breakfast" is water and Jimmy Dean microwave meals while the free bikes and beach club listed online are nonexistant. Kudos to management for service recovery efforts, and early access to the fitness center.
Michael, us7 night trip
Exceptional 10.0
Perfect location
Great hotel, swimming pool a block from the beach... restaurant in the hotel has great food
Angelina, us1 night trip
Fair 4.0
The hotel looked nothing like the pictures online. The windows are old and filthy. When we got there it was stains on the pillows and sheets, we asked them to clean the room two days in a row on the second day they just sat the sheets in the room and left. The hot tub water was so dirty you could see the dirt in the bubbles. And we had to ask for blankets which we were provided with an old outdated fleece blanket that was just left in the bed. The complimentary breakfast was microwaveable eggs and oatmeal. It was not a good experience at all
LaShaun, us3 night trip
Very good 8.0
A lot of door slamming early in mornings and you can hear hallway conversations
Richard, us2 night trip
Exceptional 10.0
Love Condado Palm Inn
Great location with lovely ocean view and close to stores and the beach. Nice, helpful staff.
John, us1 night business trip

Best Western Plus Condado Palm Inn & Suites