2/10 Poor
16 November 2024
Wretched place, awful service
I got there late and the clerk said he didn’t know why Hotels.com booked a 2 queen room because they were all out. He offered me a king with pull out couch. Being that we were only staying 5 hours because we had a plane to catch, I chose to stay. The first room he offered had a problem with the key. The battery was dying on the door. He gave me another room. This room was only half-cleaned. No blankets or pillows and a blood stained sheet and mattress on the pull out. The pull out’s mattress was flimsy and all the bars could be felt through it. I went to speak to the desk clerk again and he had disappeared. I had to get some sleep because of my flight. Nothing was resolved. I’ve stayed in many places here and in Europe that were budget friendly and have never experienced this filth and disgustingness.
Elana
Elana, 1-night family trip
Verified Hotels.com guest review